Paul Bonilla

No communication. Not one care for customer satisfaction, have reached out to Paul multiple times with no answer. Was misquoted over phone, felt completely over looked Not one care for customer satisfaction, have reached out to Paul multiple times with no answer. Was misquoted over phone, felt completely over looked and shrugged off when arrived at service department. Worst experience I have ever had. Never recieved multi point inspection, was over charged what I was told over phone when I made the appointment, and was told 2 hours, ended up being 4 hours and no one told me!! They didn’t care to communicate time, I asked after 2 hours, how much longer, they said 5 min. 45 MIN LATER was told another 30-45 minutes. I asked to look at something on my windshield they said “no you should be fine” never heard of someone not just taking a glance at it to even say, yeah you should come in another day, or even let me know a price to look at it! I was completely shrugged off. Not sure if this is because I am a young girl, but I pay for my own car and I pay for my own service, and I was very upset when leaving. I have tried to reach out to manager( emails and calls) with no answer. More

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The receptionist was amazing…super sweet! Love the little bar area to set up a laptop and work. The whole experience was actually pleasant from start to finish!! So happy I bought my car Love the little bar area to set up a laptop and work. The whole experience was actually pleasant from start to finish!! So happy I bought my car there. More

by lisac1010 Verified Customer Verified Customer

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The entire Salerno team was extremely attentive and accommodating to my needs when I dropped off and returned to pickup my vehicle. accommodating to my needs when I dropped off and returned to pickup my vehicle. More

by Tomasso.ed Verified Customer Verified Customer

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Will was great at letting us know what services were needed plus getting us car service home and back so we didn’t have to wait at the dealership. needed plus getting us car service home and back so we didn’t have to wait at the dealership. More

by cds554 Verified Customer Verified Customer

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Best in the business. Staff is always friendly and they’re always respectful of time. Staff is always friendly and they’re always respectful of time. More

by vincenzo.lizza Verified Customer Verified Customer

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I was expecting better professionalism from the service department. For sure my last time there. department. For sure my last time there. More

by ezech515 Verified Customer Verified Customer

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The service manager was very professional and the overall experience was awesome. I highly recommend SALERNO Duane Chrysler Jeep to anyone that is looking for a vehicle. experience was awesome. I highly recommend SALERNO Duane Chrysler Jeep to anyone that is looking for a vehicle. More

by peternagy1960 Verified Customer Verified Customer

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This dealership is 1st Class across the board! ! Whether sales or service, my experiences are always excellent. ! Whether sales or service, my experiences are always excellent. More

by sbruno780 Verified Customer Verified Customer

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Easy drop-off, timely service and phone call to ensure agreement on recommended service. Even advised some services were not needed yet. agreement on recommended service. Even advised some services were not needed yet. More

by kstrater Verified Customer Verified Customer

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Quick, pleasant and professional … I’m not writing any more words, this is ridiculous, but the service was great, thx more words, this is ridiculous, but the service was great, thx More

by jrwlmh Verified Customer Verified Customer

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