Paul Caruana
Paul Caruana at Roberts Toyota

Paul Caruana

General Sales Manager

Roberts Toyota

1027 Nashville Hwy
Columbia, TN 38401

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3.3
29 Reviews
3.3

29 Reviews

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29 Reviews of Paul Caruana

September 21, 2025

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Employee Rating

I bought a used car from Dean internet sales there were some problems. After he got my money and the car was paid for he would not return my calls in a timely manner. Or he would give. me an answer and l More

by Valleyview
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dean internet sales. Beware of this guy.

June 11, 2025

Dealership Rating
Employee Rating

Nice folks! They take care of you. I strongly recommend doing business at Robert’s Toyota!! More

by rwitherow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2025

Roberts Toyota responded

We strive for the best for our customers, and you've made our day with your review! Thank you for being a valued part of our family! - Roberts Toyota

June 10, 2025

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Employee Rating

Worst place I have ever been. Took forever to get car serviced and when I went to pick it up my windshield was broken. Andy of course they did nothing to try to make things right. More

by Lmparrish21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

June 07, 2025

Dealership Rating
Employee Rating

Thank you, y’all done an awesome job, thank you Roberts Toyota. See you in 5000 miles. More

by rickylynnweaver
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Murdock

Jun 09, 2025

Roberts Toyota responded

It's our privilege to serve you! Take care and we'll see you next time here at Roberts Toyota!

May 10, 2025

Dealership Rating
Employee Rating

Excellent service on time and always courteous. Have always taken care of my service needs. More

by Sumeet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Murdock

May 13, 2025

Roberts Toyota responded

Thank you for your continued trust in the Roberts Toyota team! We appreciate your business and look forward to seeing you at your next visit!

May 05, 2025

Dealership Rating
Employee Rating

Nice dealership, but way too expensive for that service I received. I can change my own oil, and the next time I will. More

by jimg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 12, 2025

Roberts Toyota responded

Jimg, I appreciate your feedback and understand the concern about pricing. We have a bundle of 5 oil changes and 5 tire rotations for about $360.00. If you're interested, please contact me. Thank you, Paul Caruana - General Sales Manager - paul.caruana@robertstoyota.com

April 11, 2025

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Employee Rating

Sales man was fine. Several broken promises during sale. Was told repairs needed to be made which took a week. Was told repairs completed but there is still a part missi More

by John B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Anthony Murdock

April 01, 2025

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Employee Rating

It was a pleasure dealing with Tyler & Paul at this dealership! Never felt pressured, all went very smoothly. More

by rickdauer23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler

Apr 02, 2025

Roberts Toyota responded

Rick, we're delighted to hear that Tyler and Paul made your experience at Roberts Toyota smooth and pressure-free. Thank you for sharing this positive feedback!

January 15, 2024

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Employee Rating

Bought new Tacoma. Paid xtra for heated seats to be added and for it to be delivered (Knoxville). When they delivered truck heated seats hadn't been wired. They took More

by charlene
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: DAS Admin

October 19, 2022

Dealership Rating
Employee Rating

Scheduling service was difficult- called dealership and was told no apts for one week; accessed online and was able to s he file for the following day. Difficulty resolving service issue. More

by bucherkaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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