Paul Chapman
Paul Chapman at George Coleman Ford

Paul Chapman

Finance Manager

George Coleman Ford

21 Plaza Dr
Travelers Rest, SC 29690

Contact Me
4.1
22 Reviews

I am originally from Dallas, Texas and am a seasoned professional with 40 years of automotive industry experience and (AFIP) certified in automotive financial services. During my leisure time, I enjoy spending time with my wife and three sons and enjoy traveling and spending time outdoors.

Dealership Experience

2 yrs, 11 mos

Industry Experience

41 yrs, 4 mos

Languages Spoken

English English

4.1

22 Reviews

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22 Reviews of Paul Chapman

April 20, 2026

Dealership Rating
Employee Rating

I purchased at this dealer before and had a great experience. This time could have been better. We had the car delivered to our home. We were surprised that it hadn't been thoroughly cleaned and n More

by bryansblackwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cole Smith

Apr 21, 2026

George Coleman Ford responded

Providing a 5-star experience is our top priority, and we're sorry that we fell short here, Bryan. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

April 16, 2026

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Employee Rating

The dealership was very clean and friendly! They had a great staff! Very helpful and knowledgeable! More

by montanabennett73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Vaughan

Apr 16, 2026

George Coleman Ford responded

We’re delighted you found our facility clean and our team both friendly and knowledgeable. Thank you for choosing a new Ford and for the five-star rating. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

April 16, 2026

Dealership Rating
Employee Rating

fast friendly. no pressure. Great pricing.. exceeded our expectation on pricing. Would recommend George Coleman Ford to anybody needing a new or used vehicle worth More

by scalta0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Randy Looper, Brandon Vaughan

Apr 16, 2026

George Coleman Ford responded

Thank you for choosing your used Ford with us. We’re glad the process was swift, friendly, and free of pressure, and that our pricing exceeded your expectations. Your recommendation to drivers traveling from South Carolina means a lot, and we hope you enjoy every mile in your Ford. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

April 11, 2026

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Employee Rating

We are happy with our purchase and the concessions the dealers were running to make to have up-to-date maintenance and a reliable car. Cole was very pleasant and easy to work with and desired to see us le More

by ctnjjmcmaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cole "Buck" Buckmaster

Apr 11, 2026

George Coleman Ford responded

It’s great that Cole “Buck” made everything easy and helped you secure the maintenance concessions needed for a reliable car. We’re happy you’re satisfied with your purchase and confident in your vehicle. Thanks for sharing your experience, and we look forward to assisting you again. Scott Peters, Service Manager scott.peters@smithautogroup.com

April 02, 2026

Dealership Rating
Employee Rating

We will be back next time we need to purchase another vehicle. The wait time was great not to mention how wonderful everyone was to our sales guy Chase to the financial guy Paul . More

by swtnhonest66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cole "Buck" Buckmaster

Apr 02, 2026

George Coleman Ford responded

Thank you for choosing the used Ford Explorer. We're glad Paul could guide you through financing and that wait times stayed brief. Cole "Buck" and our team look forward to assisting you again. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

March 26, 2026

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Best dealership to purchase a vehicle in every way…kindness, great price, courteous and helpful, great customer service, selection and low prices! Easiest deal I ever made on a vehicle. Absolutely More

by judybarrett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sherry and Cole! Best help to me ever!

Mar 26, 2026

George Coleman Ford responded

Thank you for choosing us for your used Ford Explorer purchase and for praising our service, selection, and pricing. Paul is delighted the process was seamless and that you’re completely satisfied. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

March 22, 2026

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Employee Rating

Tommy salesman was great straight forward and handled us great the dealer on the other hand not satisfied bought a car with some issues they fixed most of them but refused to fix one that I wanted fixed and More

by paid2dump4u
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Randy Looper, Tommy Whobrey

Mar 26, 2026

George Coleman Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

Mar 26, 2026

George Coleman Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

March 20, 2026

Dealership Rating
Employee Rating

We feel that they gave us a good deal. The financial department explained everything to where understand More

by dbhthc19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jash

Mar 20, 2026

George Coleman Ford responded

Thank you for letting us know you felt confident in our financing and are enjoying your Cadillac XT5. Paul appreciates your trust and is pleased he could clarify every detail. Enjoy your new ride! Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

March 18, 2026

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Employee Rating

Ad states 99 dollar's down payment,all credit accepted. I was accepted but need cosigner and 4000-6000 down. Was told initially the truck I was interested was 99 down now I have to come up with 4000-6000 d More

by markhudkins3
Recommend Dealer
No

Other Employees Tagged: Joe Garland, Chase Rathbone

Mar 22, 2026

George Coleman Ford responded

Thank you for this feedback, Mark. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

Mar 22, 2026

George Coleman Ford responded

Thank you for this feedback, Mark. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

March 18, 2026

Dealership Rating
Employee Rating

Nice, friendly, made the whole deal smooth and easy. All of the sales team was helpful More

by uofscmom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Randy Looper , Josh Adams

Mar 18, 2026

George Coleman Ford responded

We’re thrilled our team made purchasing your Ford Bronco Sport efficient and straightforward. Enjoy exploring in your Bronco Sport, and feel free to reach out if we can assist you further. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

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