Paul McDaniels | Page 13

As soon as my husband and I walked through the doors we loved the dealership. The people were so friendly ! My husband and I enjoyed working with Paul, Darnell and Sharona they were very professional and loved the dealership. The people were so friendly ! My husband and I enjoyed working with Paul, Darnell and Sharona they were very professional and could not do enough for us!! Everything from looking to locate a car for me to test driving to delivering the car to my home ! Amazing !! Thank you and I will see you in 3 years for another Mercedes !! More

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We drove into the Lot of Flagship Motorcars Mercedes in Lynnfield, MA, and were introduced to Darnell Caruso-Stewart in the sales department. Darnell asked what she could do to help us and we told her tha Lynnfield, MA, and were introduced to Darnell Caruso-Stewart in the sales department. Darnell asked what she could do to help us and we told her that we were interested in a GLK 250...immediately she showed us what was in inventory and we started to talk numbers and were introduced to Gil Otero, sales manager. We discussed two cars in particular and tried to make the numbers work and decided to leave the dealership and go back to Boston and think about the potential purchase as we were headed home to Vermont after the Thanksgiving holiday with our son in Boston. Darnell followed up after Thanksgiving and we thanked her for helping us but we felt that things were not going to work and maybe we would revisit the deal another time. She asked if we could talk in a conference call with her and Gil Otero, sales manager and Paul McDaniels, general manager and we agreed. Collectively they tried their best to structure a better deal for us and we decided to again talk between ourselves and get back to them. After my wife and I talked we decided to try one more time and called Darnell...she was on the phone...we asked to speak with Mr.McDaniels and he agreed to a deal on the phone and we stopped on our way back to Vermont and signed the papers. It is refreshing to deal with an honorable Dealership that actually wants to make things work and can empathize with their customers. We are enjoying our GLK and could not ask for any better treatment at an automobile dealership...anywhere! Thanks guys!!! More

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Getting real close to entering the "penalty" phase on miles on my 33 month lease (15K miles per year) for a 2011 Mercedes-Benz C300, I had just started to explore options for my next car and I w phase on miles on my 33 month lease (15K miles per year) for a 2011 Mercedes-Benz C300, I had just started to explore options for my next car and I wanted to do something different. While servicing my 2nd vehicle at Herb Chambers Lexus of Norwell, the Lexus sales manager (Chip Gray) offered to introduce me to one of his counterparts (Gil Otero) at another Herb Chamber's store (Flagship Motors). Within minutes (while on the phone) Gil put a stupendous 27 month lease deal together on a 2104 E350 4matic Sport Sedan that would also pull me completely through my lease 7 months early. A few minutes later he followed up with the deal details by email. Two hours later I was in the showroom where Gil introduced me to Darnell, who took the deal the rest of the way. She is arguably one of the best sales associates I've ever had a chance to work with in over 20 car deals. Swift, efficient, thorough and personable are four words that come quickly to mind in my experience with her. While the car was getting its inspection sticker, Paul McDaniels (the GM) came over to meet and thank me. An hour later I drove away with my new car. Great deal, great people, great experience. Thanks. More

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