Paul Schepp

Griffin Ford Fort Atkinson responded

Mr. Milhouse, I reached out to you to discuss the sequence of events, per your request, but was unable to reach you. I have reviewed the entire text conversation you had with our sales team member yesterday. He did everything you asked of him by text....he sent pictures and custom walk around videos. Once you viewed those, your exact response was "OK, I am going to take off Friday and come out and look at it." You did not express intention to purchase the vehicle yesterday. Your only commitment was to set an appointment to look at it. You did not ask for any purchase price totals or payments, and we did not have any signed purchase agreement or deposit to purchase the vehicle. When we take a deposit, it is to follow through with a purchase, not hold a vehicle. That was Wednesday. Your appointment was for Friday, today. Yesterday was Thursday and we had a different guest inquire on the availability of the vehicle and that guest asked for complete purchase totals and agreed to purchase the vehicle after we provided what they asked for. We reached out to you on Thursday, a day before your appointment, to give you the courtesy of knowing it was sold. We are sorry, but we do not hold vehicles for purchase just based on an appointment. We are not a high pressure dealership, so it is not our policy to contact interested parties to inform them about any other interested parties. We let our guests make thoughtful decisions on their own terms without any high pressure. We are a very honest dealership that treats all guests equally and with respect. We feel our reviews show just that. Again, we are sorry that this opportunity did not work out for you. If you wish to discuss this further, please call me at 920-568-4444. Paul Schepp, General Manager

Griffin Ford Fort Atkinson responded

Hello, wow! Thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin. Thanks, we look forward to the next time we get to assist you! Sincerely, The Griffin Family

Griffin Ford Fort Atkinson responded

Hi, thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting your next time. Sincerely, The Griffin Family

Griffin Ford Fort Atkinson responded

Hello, wow! Thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin. Thanks, we look forward to the next time we get to assist you!

Griffin Ford Fort Atkinson responded

Hi, wow! Thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin. Thanks, we look forward to the next time we get to assist you! Sincerely, The Griffin Family

Griffin Ford Fort Atkinson responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

Griffin Ford Fort Atkinson responded

Hi, griffin Ford Lincoln Fort Atkinson thank you for your high marks for our services! And, we appreciate your recommendation of our dealership at 1642 Janesville Avenue. Your recent visit to service your vehicle was valued. Please let us know when we can do more for you

Griffin Ford Fort Atkinson responded

Hi Rebecca, Wow! thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. Sincerely, The Griffin Family

Griffin Ford Fort Atkinson responded

Hi, thank you for sharing all those stars. We greatly appreciate you taking the time to share about your recent experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. If you have any questions about your new vehicle, please do not hesitate to reach out.

Griffin Ford Fort Atkinson responded

Hi, thank you for sharing all those stars. We greatly appreciate you taking the time to share about your recent experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. If you have any questions about your new vehicle, please do not hesitate to reach out. Sincerely, The Griffin Family