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Paula Mooney

Overview Reviews (15) Inventory (171)

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Paula Mooney

Service Manager

Kenny Ross Ford South

3200 Library Rd
Castle Shannon, PA 15234

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5.0

15 Reviews

Overview Reviews (15) Inventory (171)

Dealership Experience

20 yrs, 7 mos

Industry Experience

25 yrs, 9 mos

5.0

15 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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15 Reviews of Paula Mooney

August 29, 2025

Dealership Rating

Employee Rating

Paula and Amir made a stressful vehicle situation much smoother when dealing with warranty issues. smoother when dealing with warranty issues. More

by slp3107

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Amir

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Sep 10, 2025 -

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 17, 2025

Dealership Rating

Employee Rating

My service is always awesome, quick & efficient! GM John Eberlein & his team are always professional. GM John Eberlein & his team are always professional. More

by KIMMIE960

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Eberlein, JoAnne Kranik, Michael Buch, Anthony Naret, Ali Duvuvei, Myles Leach, Kayla Rockey, Mark Slekar, Keegan Elliott

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Aug 19, 2025 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 14, 2025

Dealership Rating

Employee Rating

Paula scheduled me an appointment for the next day. The service was done quickly. I like the video that the technician does. The service was done quickly. I like the video that the technician does. More

by capt-tom

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 15, 2025 -

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 08, 2025

Dealership Rating

Employee Rating

Vehicle drop off was a huge help. Scheduling was easy and aptmts were available timely Scheduling was easy and aptmts were available timely More

by ntburd

Verified Customer

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kayla Rockey

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Aug 12, 2025 -

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 27, 2025

Dealership Rating

Employee Rating

Fast and easy experience. Facilities were clean and everyone was very helpful. Great overall experience! Facilities were clean and everyone was very helpful. Great overall experience! More

by mrose4310

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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July 24, 2025

Dealership Rating

Employee Rating

Appointment esy to set on line. They took the car immediately and I was done in an hour. Great service and communication They took the car immediately and I was done in an hour. Great service and communication More

by MEGSTURM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 25, 2025 -

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 23, 2025

Dealership Rating

Employee Rating

Resolved issues quickly and all was covered under warranty! Kept me updated throughout the process. warranty! Kept me updated throughout the process. More

by tamifrankhouser

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Ali Duvuvei, Myles Leach, Kayla Rockey, Mark Slekar, Keegan Elliott

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Jul 25, 2025 -

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 16, 2025

Dealership Rating

Employee Rating

I have always been satisfied with the service I received at Kenny Ross. Paula was very friendly and helpful answering my questions. at Kenny Ross. Paula was very friendly and helpful answering my questions. More

by DGOLDBACH2049

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 17, 2025 -

Kenny Ross Ford South responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 20, 2025

Dealership Rating

Employee Rating

Keegan is friendly, knowledgeable and helpful. He kept me updated on repair status and notified me is a timely manner when the car was ready. Paula Mooney is the best service dept manager. Paul He kept me updated on repair status and notified me is a timely manner when the car was ready. Paula Mooney is the best service dept manager. Paula’s crew is friendly, knowledgeable and customer focused. More

by BFICKMAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keegan Elliott

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Jun 25, 2025 -

Kenny Ross Ford South responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 14, 2025

Dealership Rating

Employee Rating

Couldn't be happier with everyone I've worked with. The purchase was easy and fair and the service since has exceeded my expectations. The purchase was easy and fair and the service since has exceeded my expectations. More

by nikkij75

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ray Glunt, Jeremy Houser, Mark Slekar

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Jun 17, 2025 -

Kenny Ross Ford South responded

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Four-wheel Drive

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2025 Ford F-150

new

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Automatic

Four-wheel Drive

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View Vehicle Details

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2025 Ford Bronco

new

Carbonized Gray Metallic exterior

Automatic

Four-wheel Drive

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2025 Ford Bronco Sport | new

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2025 Ford Bronco Sport

new

Shadow Black exterior

Automatic

Four-wheel Drive

$36,750

View Vehicle Details

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