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Paula Mooney

Overview Reviews (11) Inventory (207)

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Paula Mooney

Service Manager

Kenny Ross Ford South

3200 Library Rd
Castle Shannon, PA 15234

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5.0

11 Reviews

Overview Reviews (11) Inventory (207)

Dealership Experience

20 yrs, 5 mos

Industry Experience

25 yrs, 7 mos

5.0

11 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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11 Reviews of Paula Mooney

July 27, 2025

Dealership Rating

Employee Rating

Fast and easy experience. Facilities were clean and everyone was very helpful. Great overall experience! Facilities were clean and everyone was very helpful. Great overall experience! More

by mrose4310

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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July 24, 2025

Dealership Rating

Employee Rating

Appointment esy to set on line. They took the car immediately and I was done in an hour. Great service and communication They took the car immediately and I was done in an hour. Great service and communication More

by MEGSTURM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 25, 2025 -

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 23, 2025

Dealership Rating

Employee Rating

Resolved issues quickly and all was covered under warranty! Kept me updated throughout the process. warranty! Kept me updated throughout the process. More

by tamifrankhouser

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Ali Duvuvei, Myles Leach, Kayla Rockey, Mark Slekar, Keegan Elliott

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Jul 25, 2025 -

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 16, 2025

Dealership Rating

Employee Rating

I have always been satisfied with the service I received at Kenny Ross. Paula was very friendly and helpful answering my questions. at Kenny Ross. Paula was very friendly and helpful answering my questions. More

by DGOLDBACH2049

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 17, 2025 -

Kenny Ross Ford South responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 20, 2025

Dealership Rating

Employee Rating

Keegan is friendly, knowledgeable and helpful. He kept me updated on repair status and notified me is a timely manner when the car was ready. Paula Mooney is the best service dept manager. Paul He kept me updated on repair status and notified me is a timely manner when the car was ready. Paula Mooney is the best service dept manager. Paula’s crew is friendly, knowledgeable and customer focused. More

by BFICKMAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keegan Elliott

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Jun 25, 2025 -

Kenny Ross Ford South responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 14, 2025

Dealership Rating

Employee Rating

Couldn't be happier with everyone I've worked with. The purchase was easy and fair and the service since has exceeded my expectations. The purchase was easy and fair and the service since has exceeded my expectations. More

by nikkij75

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ray Glunt, Jeremy Houser, Mark Slekar

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Jun 17, 2025 -

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 02, 2025

Dealership Rating

Employee Rating

Paula was so unbelievably helpful. She helped me use my ford points, and get my rebate card. Thank you so much !!! She helped me use my ford points, and get my rebate card. Thank you so much !!! More

by MATTMILLERPGH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 10, 2025 -

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 01, 2025

Dealership Rating

Employee Rating

Service was fantastic as usual. Everyone was friendly and respectful. I would recommend this dealer Everyone was friendly and respectful. I would recommend this dealer More

by Tim.ishida

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tech who did the service

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Jun 10, 2025 -

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 29, 2025

Dealership Rating

Employee Rating

Consistently excellent service…love the new video review/summary - very transparent and next level approach!! review/summary - very transparent and next level approach!! More

by MANNSEDM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kayla Rockey, Mark Slekar

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May 16, 2025

Dealership Rating

Employee Rating

Great service team. Everyone I spoke with was very kind and frequently checked in with me about my vehicle. Everyone I spoke with was very kind and frequently checked in with me about my vehicle. More

by duvuvei

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Eberlein, JoAnne Kranik, Ali Duvuvei, Kayla Rockey, Mark Slekar, Keegan Elliott

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