Peter Drago

Wait time was excellent. Service guys during check in and during check out were great. Service guys during check in and during check out were great. More

by Monique and James Verified Customer Verified Customer

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Great people, fantastic service. Tom and Matt are the best service writers ever!!!!! Techs are knowledgeable Tom and Matt are the best service writers ever!!!!! Techs are knowledgeable More

by zdolan Verified Customer Verified Customer

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Classic Cadillac of Mentor always takes care of my needs quickly and efficiently, even in an emergency. My lease car had a flat tire. I needed to get to work and had an event to attend in the evening over t quickly and efficiently, even in an emergency. My lease car had a flat tire. I needed to get to work and had an event to attend in the evening over the weekend. My car was packed. They sent a tow truck to me in 15 minutes and managed to patch the tire and get me back on the road in less than 2 hours. They are amazing. This is my 4th Cadillac from them, and I will soon have my 5th. More

by mgerred Verified Customer Verified Customer

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As always GREAT SERVICE, the service department is always professional, courteous and very accommodating. Keep up the good work professional, courteous and very accommodating. Keep up the good work More

by ed66 Verified Customer Verified Customer

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They always provide great service on time with excellent communication throughout the service process. Driver portals are terrific too. communication throughout the service process. Driver portals are terrific too. More

by GERRY2 Verified Customer Verified Customer

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Always friendly. Car is clean and ready to go in a timely fashion. Very professional Car is clean and ready to go in a timely fashion. Very professional More

by EFJIN Verified Customer Verified Customer

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I have been a customer of Classic Cadillac since 2010. The sales staff (Mark Bondrandt) is outstanding and the service staff (Tom Harden and Matt) and mechanics are extraordinary. Everyone makes me feel The sales staff (Mark Bondrandt) is outstanding and the service staff (Tom Harden and Matt) and mechanics are extraordinary. Everyone makes me feel like I’m their only customer. I have leased, purchased and serviced 4 vehicles with Classic Cadillac and would never consider going elsewhere. If you want to work with friendly, trustworthy and knowledgeable professionals, Classic Cadillac is the place for you too! More

by Rainonerc99 Verified Customer Verified Customer

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Great place? Everyone is so friendly. This is are 4car in two years !!! Always go back Everyone is so friendly. This is are 4car in two years !!! Always go back More

by RONPATDALE Verified Customer Verified Customer

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We had a fantastic experience at Classic Cadillac. .Zak and Peter were outstanding to work with.. Their honesty and professionalism made us feel very comfortable. Absolutely love our XT5. .Zak and Peter were outstanding to work with.. Their honesty and professionalism made us feel very comfortable. Absolutely love our XT5. More

by 8FORGG Verified Customer Verified Customer

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The service department is awful specifically Kim, she’s a bit rude. I would have to say Tom has changed over the years. He isn’t as polite or attentive to the consumer needs, the last time my car was in fo a bit rude. I would have to say Tom has changed over the years. He isn’t as polite or attentive to the consumer needs, the last time my car was in for service I had an issue with my rims being somewhat damaged and I wanted them repaired. He informed that I didn’t have the coverage to have it repaired. The problem wasn’t that I didn’t have the coverage. It’s the way he responded to me by saying I didn’t sell you the car or the contract. I replied in the over ten year that I’ve been with you’ve never sold me a car. That was a very inappropriate statement to make if you don’t sell cars. This is the last time I do business with Cadillac. More

by KISHA1957 Verified Customer Verified Customer

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