Peter Fernandez

The service facility was extremely friendly and helpful to resolve my issues. Eric, my service advisor was great and his recommendation to conduct a test drive with one of the mechanics (don’t recall his n to resolve my issues. Eric, my service advisor was great and his recommendation to conduct a test drive with one of the mechanics (don’t recall his name) proved beneficial to finding the issue causing the poor response and performance involving the turbo system. The solution would take a few days so Eric was able to provide me a loaner vehicle to goodbye. At the same time I was able to take advantage of a Warranty issue I had pre-purchased getting my wheels coated. Everything was completed in a timely manner and not the deadline I needed. I’ll definitely be back for future services. Thank you to team for making it happen.! More

by slrosati Verified Customer Verified Customer

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every person I’ve encountered at this outfit has been, at a minimum, courteous and pleasant, and running into very helpful folks is common. Service writers are efficient and quick, service is done on time (o a minimum, courteous and pleasant, and running into very helpful folks is common. Service writers are efficient and quick, service is done on time (or early.) More

by curtweil Verified Customer Verified Customer

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They did very kind & detail work for us so we can wait with relax. In addition to, thanks for the free delicious luxury coffee! with relax. In addition to, thanks for the free delicious luxury coffee! More

by moonleesart Verified Customer Verified Customer

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Do not purchase a used car from them when they promise to repair it after the purchase. repair it after the purchase. More

by bsohmers Verified Customer Verified Customer

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Great service overall. Very helpful in understanding my needs. Highly recommend. Salesperson Rose (Warda) is the best. Very helpful in understanding my needs. Highly recommend. Salesperson Rose (Warda) is the best. More

by srindhe Verified Customer Verified Customer

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Always on time, offered water/coffee/goodies, Very helpful in understanding my needs. Highly recommend helpful in understanding my needs. Highly recommend More

by mark1021 Verified Customer Verified Customer

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I was there for annual maintenance. Overall maintenance was done good - my car is still driving. But they forgot to reset it and I got notification when I started the car. It was resete Overall maintenance was done good - my car is still driving. But they forgot to reset it and I got notification when I started the car. It was reseted but they didn't reset it in Genesis connected services. Now I'm getting emails that the service is overdue, reminders in the application and emails. Also they didn't replace an old sticker on the windshield. More

by KIR.BLYUMKIN Verified Customer Verified Customer

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Great service overall. Picked up the car on time and delivered the next day. Very satisfied with service. Picked up the car on time and delivered the next day. Very satisfied with service. More

by h91gill Verified Customer Verified Customer

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the Genesis of Mountain View location completely exceeded expectations. Maverick was our sales contact. he was incredibly professional and very knowledgable about the various vehicles we were looking for. expectations. Maverick was our sales contact. he was incredibly professional and very knowledgable about the various vehicles we were looking for. detailed, but never pushy. Paris, his manager was terrific as well. Alexander helped us with the finance and we extremely efficient. More

by ty26 Verified Customer Verified Customer

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Great, professional, and friendly service. Did a great job on my car and I am happy with results. Did a great job on my car and I am happy with results. More

by Anthony Verified Customer Verified Customer

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