Phil Afthim

This use to be good dealership, not anymore. My vehicle had an issue that was under warranty and one that was not. When the parts came in I left the vehicle. The maintenance department said it w My vehicle had an issue that was under warranty and one that was not. When the parts came in I left the vehicle. The maintenance department said it would take all day. Seven days later they said it was done. I asked about the non-warranty issue and they had forgotten to address it. It took them two days to adjust the parking brake. Meanwhile I had to leave town and Berlin City said we will “deliver your car to your house while you’re gone”. Great! The delivery driver left my passenger window open and it rained in my vehicle! Of course it was a weekend when I returned home to this and the maintenance department is not available. It took 4 days of pulling up the carpet and putting fans on it myself to dry it out. I contacted Berlin’s maintenance department on Monday and of course “the maintenance manager is busy, but we’ll get him the message”. The manager never contacted me. Unfortunately Berlin City owns the two closest dealerships to me. I think a local hack repair shop could do a better job. More

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I had a disappointing experience on my last visit that, frankly, is more in line with customer service THESE days: terrible. Everything was great until the finance guy came over and presented me with my pa frankly, is more in line with customer service THESE days: terrible. Everything was great until the finance guy came over and presented me with my paperwork showing 3 options for my payments with 3 different extended warranty programs, never asking me if I wanted the program, which I did NOT. Despite telling him this several times, he continued to harass me and wasted 30 minutes of my time. I had to ASK if I had to buy the extended warranty, which of course I did not. It was quite a fight. What’s worse, while the finance guy left me alone to think it over, a guy from service presented me with a bill for an oil change on my car, which they had just BOUGHT as a trade-in! When I refused, he complained that their employees had to be paid! I replied this wasn’t my problem and showed him the text thread where I told them NOT to proceed with any work until I okayed it. He was not happy as he grumbled that he would pay for the oil change of $90 out of his own pocket, as though he deserved praise for this. So if I hadn’t complained, I would have paid for THEIR oil change. I feel sorry for people who go in there and BELIEVE them! I’m so disappointed that this company is going the way of so many these days. More

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Don't care about customers who comes here with kids even though advertising as kid friendly. 7+ years loyalty worth nothing this place employees even after bringing. Y concerns with zero care for helping cu though advertising as kid friendly. 7+ years loyalty worth nothing this place employees even after bringing. Y concerns with zero care for helping customers with issues regarding their kids room use. (Some guy withbackpack occupied the room. And asked for help nobody care to help. Don't go there with family. More

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