

Phil Joyce
Service Advisor
Jim Ellis Kia of Kennesaw
1221 Auto Park Drive Northwest
Kennesaw, GA 30144
264 Reviews
Write a Review264 Reviews of Phil Joyce
August 19, 2025
Service was great and Chris service staff kept me informed the entire time i was waiting. informed the entire time i was waiting. More
Other Employees Tagged: Kris Musgrove, Scott Croston , Mark Kerkoski
August 15, 2025
My sales experience with KUA was wonderful but the sales department needs a lot of work. The last 2 times dealing with them have been horrible. This last time even worse. Kim, the person who answers the p department needs a lot of work. The last 2 times dealing with them have been horrible. This last time even worse. Kim, the person who answers the phone is rude. I dropped my car off on Wednesday night for a 730 a.m. appointment. They did it would take 3 hours to change the oil and replace the backing of my seat. This is a 2024 KIA XPRO. Not a cheap car! I called at 2 and was told I needed to reorder the part and bring the car back when the part arrived. This agony was set aweek prior, the part was in so what was the problem? When I refused I was told the car would be ready by 5... another 3 hours! I needed my car then. I asked for the manager. Phillip. He couldn't care less about the poor service. I webbed hanging up on him. My car was ready within the hour... but how is that? Did they not change the oil? Did they sort cut something? How can I trust the job was done right? I picked up my cat to a smirking Kim & no apology at all. Well... My son was buying a car (KIA K5) and he totally backed out. Done with Jim Ellis. My car cost $48,000+...I buy a new car every 4 years... Love my KIA but I won't buy another one. Especially From Kennesaw Jim Ellis More
Other Employees Tagged: Kim (service dept)
August 09, 2025
Process was seamless. Very easy and all was handled in a timely manner.Highly recommend Jim Ellis of Kennesaw Very easy and all was handled in a timely manner.Highly recommend Jim Ellis of Kennesaw More
Other Employees Tagged: Kris Musgrove, Scott Croston , Mark Kerkoski
August 05, 2025
Great family dealership, and over the years I have enjoyed the experience. Not so much over the last 2 years enjoyed the experience. Not so much over the last 2 years More
Other Employees Tagged: Misty Magruder , Mark Kerkoski
July 29, 2025
Had oil change and routine maintenance and recall done. Was in and out in 90 minutes. Staff was courteous and quick. Recommended but did not push some additional work which we were able to complete ourselv Was in and out in 90 minutes. Staff was courteous and quick. Recommended but did not push some additional work which we were able to complete ourselves (cabin air filter replaced, gas treatment). More
July 23, 2025
Phil Joyce was great! He was nice and knowledgeable. Your automated service line operator is terribly frustrating- y'all definitely need to fine tune her. He was nice and knowledgeable. Your automated service line operator is terribly frustrating- y'all definitely need to fine tune her. More
July 23, 2025
Recently, I had a warranty situation arise with my rotors needing to be replaced. I was able to make an appointment via the voice assistant on the phone and showed up at my appointed time to drop off my car. needing to be replaced. I was able to make an appointment via the voice assistant on the phone and showed up at my appointed time to drop off my car. Everyone was very friendly and got my car. Processed in a very brief period of time. The whole process was very seamless and satisfactory. Thanks! More
July 16, 2025
Every single person I talked to in this process was extremely pleasant, knowledgeable, and helpful. Getting my car serviced has never been so easy, and I felt completely taken care of through the whole extremely pleasant, knowledgeable, and helpful. Getting my car serviced has never been so easy, and I felt completely taken care of through the whole thing More