Phil Joyce
Phil Joyce at Jim Ellis Kia of Kennesaw

Phil Joyce

Service Advisor

Jim Ellis Kia of Kennesaw

1221 Auto Park Drive Northwest
Kennesaw, GA 30144

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4.3
264 Reviews
4.3

264 Reviews

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264 Reviews of Phil Joyce

August 22, 2025

Dealership Rating
Employee Rating

Per his usual, Phil provided exceptional and timely support and customer service during my service visit. More

by CARLOTTA.ROGERS
Service Price Transparency
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Recommend Dealer
Yes

August 21, 2025

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Very very very very very very very very very very very very good service, seriously More

by MICAH
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Recommend Dealer
Yes

August 19, 2025

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Service was great and Chris service staff kept me informed the entire time i was waiting. More

by Goboy35
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kris Musgrove, Scott Croston , Mark Kerkoski

Aug 20, 2025

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your positive experience! We're glad to hear that Chris and our service staff were able to provide great service and keep you informed throughout your visit. We appreciate your support!

August 15, 2025

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My sales experience with KUA was wonderful but the sales department needs a lot of work. The last 2 times dealing with them have been horrible. This last time even worse. Kim, the person who answers the p More

by JP51162
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Kim (service dept)

August 09, 2025

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Process was seamless. Very easy and all was handled in a timely manner.Highly recommend Jim Ellis of Kennesaw More

by Blythe
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kris Musgrove, Scott Croston , Mark Kerkoski

Aug 12, 2025

Jim Ellis Kia of Kennesaw responded

Thank you so much for your positive review! We are constantly striving to provide seamless and timely service to all of our customers. We're thrilled to hear that we were able to exceed your expectations. We appreciate your recommendation and look forward to working with you again in the future.

August 05, 2025

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Great family dealership, and over the years I have enjoyed the experience. Not so much over the last 2 years More

by KFWALKER20
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Recommend Dealer
Yes

Other Employees Tagged: Misty Magruder , Mark Kerkoski

Aug 06, 2025

Jim Ellis Kia of Kennesaw responded

We apologize for any disappointing experiences you may have had in the last 2 years. As a family dealership, we strive to provide exceptional service and we would love the opportunity to make it right. Thank you for your loyalty and we hope to see you again soon!

July 29, 2025

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Had oil change and routine maintenance and recall done. Was in and out in 90 minutes. Staff was courteous and quick. Recommended but did not push some additional work which we were able to complete ourselv More

by S_FLETCHER
Service Price Transparency
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Recommend Dealer
Yes
Jul 30, 2025

Jim Ellis Kia of Kennesaw responded

Thank you for the positive feedback! We're thrilled that you had a quick and pleasant experience with us. We strive to provide excellent service and are happy to hear that our team was courteous and not pushy. We appreciate your business and hope to see you again in the future!

July 23, 2025

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Phil Joyce was great! He was nice and knowledgeable. Your automated service line operator is terribly frustrating- y'all definitely need to fine tune her. More

by DRMELISSAVET
Service Price Transparency
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Recommend Dealer
Yes
Jul 25, 2025

Jim Ellis Kia of Kennesaw responded

Thank you for the fantastic review, we're so happy to hear Phil provided a great experience! We apologize for any frustration with our automated service line. Thanks again for your feedback!

July 23, 2025

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Employee Rating

Recently, I had a warranty situation arise with my rotors needing to be replaced. I was able to make an appointment via the voice assistant on the phone and showed up at my appointed time to drop off my car. More

by MARIELLEN.JACOBS
Service Price Transparency
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Recommend Dealer
Yes
Jul 25, 2025

Jim Ellis Kia of Kennesaw responded

We're thrilled to hear about your smooth and efficient experience with our warranty service! Our team takes pride in providing friendly and prompt service to our valued customers. Thank you for choosing us!

July 16, 2025

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Employee Rating

Every single person I talked to in this process was extremely pleasant, knowledgeable, and helpful. Getting my car serviced has never been so easy, and I felt completely taken care of through the whole More

by Alex Baycora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2025

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave such a kind review! We strive to provide exceptional service and are happy to hear that your experience was nothing short of pleasant. It was our pleasure to take care of you during your car service. See you again soon!

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