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Ciocca Hyundai
Quakertown, PA
713 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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713 Reviews of Ciocca Hyundai
December 03, 2025
The service department is incompetent and lies when they are confronted with their misrepresentations instead of doing the right thing and addressing their mistakes! Do not go here for service of your vehic are confronted with their misrepresentations instead of doing the right thing and addressing their mistakes! Do not go here for service of your vehicle! More
by gailmforce21
Employees Worked With
Service manager, Brianna Holmes
June 12, 2025
Car was in the shop for 30 minutes. The labor charge was for an hour and a half until I questioned it. I got them down to 1 hour and even that was too much. Be very careful with their l The labor charge was for an hour and a half until I questioned it. I got them down to 1 hour and even that was too much. Be very careful with their labor charges in the end, I saved more than $100. I am a senior female, don’t let them take advantage of you! More
by Dcirelli419
Employees Worked With
Not relevant
September 07, 2024
Excellent first time experience and it's all due to Phil Rotzell, I was so much looking forward to driving away that day with a new car, Phil helped me narrow down to one single car (between two), he answer Rotzell, I was so much looking forward to driving away that day with a new car, Phil helped me narrow down to one single car (between two), he answered all my questions and worked hard in getting those new keys into my hands, he also went above and beyond in getting my car home! I leased a 2025 Kona SEL (Denim Blue) THANK YOU PHIL! More
by Linda2000
Employees Worked With
Phil Rotzell
August 24, 2024
The staff we dealt with, Robert Dougherty, Aida, were great. They worked hard to get us into the car we wanted. They continue to ensure we are happy even after the sale was completed. Rob even answere great. They worked hard to get us into the car we wanted. They continue to ensure we are happy even after the sale was completed. Rob even answered questions I had even when I invertantly called him on his day off. If you need a car the two of them are the ones you need to contact. More
by retiredswabby
Employees Worked With
Robert Doughtery, Aida
August 18, 2024
I had the same bad experience that yzak indicated in review dated May 12, 2024. Madison told me that the car I wanted was available. I made an appointment with her to test drive it. I also had a lon review dated May 12, 2024. Madison told me that the car I wanted was available. I made an appointment with her to test drive it. I also had a long drive gto this dealership. The appointment was later confirmed by Madison AND Virginia. So while I am sitting in the office with the salesman, he said they "just sold" the car. They sold the car literally right from under me. Of course they offered me other vehicles ( I didn't want) to test drive. I don't want to hear first come, first serve. If that is the case then why bother making an appointment to test drive a particular vehicle? I belive that car was not even on the lot especially that it was still listed on their website for more than a week after it was "sold". It was used as bait to lure in customers since it was an exceptional price. Soooo Unethical. More
by ME
Employees Worked With
Madison and Virginia
June 20, 2024
Gave up on this place after several bad experiences with the service department. The final straw was them not having tires for our car for an appointment we made 2 weeks prior specifically for tires. Sinc the service department. The final straw was them not having tires for our car for an appointment we made 2 weeks prior specifically for tires. Since they recently renovated the service area I thought maybe I'd give them another chance. Made an appointment for 10:30 this morning for rear brakes. Show up at 10:15 and was told they have no brake pads in stock and will be calling an auto parts store for brakes (I could have gone to Meinecke for the same pads at half the price). As I type this it is now 3 HOURS that I've been here (again, I had an appointment) and still waiting. I guess the improvements were to the building only and not their customer service. Avoid this place! More
by Michaelsdad1999
Employees Worked With
Unknown
June 07, 2024
Great Hyundai dealership. Much lower lease cost for my 2024 Sonata than Fred Beans in Doylestown. Ciocca service area is welcoming and easy to deal with. Much lower lease cost for my 2024 Sonata than Fred Beans in Doylestown. Ciocca service area is welcoming and easy to deal with. More
by Sebiffar
Employees Worked With
Phil Rotzell
May 12, 2024
BAIT & SWITCH DEALER Buyer be aware. ..I have contacted this dealer about an advertised 2022 Hyundai Santa Fe and confirmed availability with sales person "Madison" and made an appointmen ..I have contacted this dealer about an advertised 2022 Hyundai Santa Fe and confirmed availability with sales person "Madison" and made an appointment to go see the care and test drive. The sales person texted again asking if I'm coming on time for the appointment in another text at night and I confirmed. The Sales manager "Steve" again sent another text to confirm the appointment and provided directions and instructions when I arrive the next morning. This dealership is 1.5 hours away from where I live. That is why I confirmed the car availability before going to appointment. In the morning of 05/11/2024 I drove there and to my surprise they said that car has been sold just one hour before my arrival. As you may have expected they offered other similar vehicles that are priced $3500 higher. The car that I wanted to buy was on the lot for about 18 days according to CarGurus and the dealer website, and still is listed until this time. Poor quality sales, customer service & old sales tactics. DO NOT BOTHER. More
by yzak
Employees Worked With
Steve, Kyle Amey
