Philip Coiro

I went there yesterday and had my vehicle repaired. Service advisor Remo was friendly and kind and helpful at having my vehicle repaired. Service advisor Remo was friendly and kind and helpful at having my vehicle repaired. More

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Service was great today. Everyone was prompt and polite and helpful. The next day I received an email from Ford that said I could’ve had valet service. They would’ve dropped Everyone was prompt and polite and helpful. The next day I received an email from Ford that said I could’ve had valet service. They would’ve dropped it off and picked it up etc. so that would’ve been nice to know ahead of time but otherwise they were terrific thank you. More

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From sales to sales fulfillment to service this dealership has provided the lowest levels of customer satisfaction possible. 1. Paint missing on sale of a brand new bronco - caught later pointed dealership has provided the lowest levels of customer satisfaction possible. 1. Paint missing on sale of a brand new bronco - caught later pointed out by the customer (me) 2. Took 4 months to provide out of state registration plates. They charged $400 for this of which $150 was the processing fee - was informed the processing fee would not be refunded even though it took them 4 months to process. Claimed we could drive with expired plates. Many phone calls later a second temporary plate was sent. 3. Added too much oil at first oil change at dealership. Caused the engine to stall and emit grey smoke and an odor - malfunction not sure of long term effects on engine. Certainly compromised the safety of the. Driver. 4. Out over $250 in tow fees and Ubers due to car stalling. Dealer contact has not returned calls for reimbursement of these receipts How does a ford dealer not know how much oil to put for an oil change???? 5. We were sold a third party warranty but told by finance it could be used at any ford dealership. Not true. We tried to get the service done locally. Ford customer service also tells me it's a third party warranty so we cannot service anywhere but Scarsdale ford The sales manger and the service manager are the best persons to deal with. Would love to have a sit down with the owner to understand how this dealership actually functions. Many broken parts in their system. To clarify we chose this dealership based on the fact that they had the make and model and color of the vehicle we wanted. Negative experiences from day one More

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Best care starting with valet, Kevin. Ralph, at the service desk, was extremely helpful checking me in. Technician was very good and found an issue that was covered under my warranty. Fo Ralph, at the service desk, was extremely helpful checking me in. Technician was very good and found an issue that was covered under my warranty. Fortunately, the Parts department had the part for my car and all necessary work was done timely. I always get great service. Even the salesman, Chris, stopped by to see if I needed anything. Very happy with this dealership. More

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Very professional staff for both sales and repairs with complete knowledge of your complete needs complete knowledge of your complete needs More

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Great service and employees very friendly and knowledgeable. Will be coming back for all my needs and services knowledgeable. Will be coming back for all my needs and services More

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Scarsdale Ford Service Department are the best . They schedule your appt according to what is best for you. They complete everything in a timely manner . The Service Department staff is extremely pr They schedule your appt according to what is best for you. They complete everything in a timely manner . The Service Department staff is extremely professional and kind. I am very happy with my purchase from Scarsdale Ford and the Service Department. Thank you !! More

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Amazing service! ! I wouldn’t trust my car with anyone else. Phil is the best!!! Highly recommend Scarsdale Ford!! ! I wouldn’t trust my car with anyone else. Phil is the best!!! Highly recommend Scarsdale Ford!! More

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Phil is always willing to help. He is responsive and knowledgeable. We are longtime customers and intend to stay that way. He is responsive and knowledgeable. We are longtime customers and intend to stay that way. More

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This dealership goes above and beyond! ! They have been servicing my vehicles for the last 12 years. They always are honest, quick and efficient. Wouldn’t go anywhere else. Phil, the servic ! They have been servicing my vehicles for the last 12 years. They always are honest, quick and efficient. Wouldn’t go anywhere else. Phil, the service manager is amazing. As well as Charmaine. This dealership is managed very well. Always clean and everyone is very friendly More

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