Pre-Owned Department | Page 19

Initial Salesperson (LONDON) was very nice but because he was busy with another customer - we ended w/ some ROB MERK character ... We were trying to purchase a used 2011 KIA SORENTO orig priced on interne was busy with another customer - we ended w/ some ROB MERK character ... We were trying to purchase a used 2011 KIA SORENTO orig priced on internet @ $15,995 - confirmed via email & phone call w/ Dan & Chris (INTERNET SALES DEPT) - when I arrived at dealership - was told that price was for those who financed (which was NOT stated on AutoTrader) ... price would being $16,800 = then they tacked on TRANSPORTATION FEE & DEALER PREP (an add'l $1100) = carfax showed the car came from 3 miles away @ AUTOWORLD KIA... Then they tack on add'l dealer / registration / ppwk fee and gas fee after all their fees + taxes - final price $19500 .... get to the final stages of signing ppwk after waiting 5 hrs for them to "prep" the car - we find that the "FINAL" price is $19,733 and then we were only getting 1 set of keys... We decided enough - we wanted to end the deal and get our money back - we have to hear the sales person complain how this was a complete waste of their time & effort (never mind we the customers that wasted 4-5 hrs waiting for them) and then the sales manager asks us "what the problem was" - as we try to respond - he doesn't like what he hears so he says "you talked yourselves out of the car" and when we wanted our $500 back - he responds beligerently with "our back office is gone-I don't have the ppwk to process refunds during the weekends only from MONDAY thru FRIDAY" ... Clearly this is a dealership that only prefers clients who are easily duped. The sales manager and this ROB MERK character lack the couth to understand that customers actually expect 2 sets of keys and for a difference of $400 on a purchase where customers already stepped up $1500 - who is really the one wasting whose time?? To the sales mgr - Mr. Cruz - you should consider yourself quite lucky my kids were with me because you truly deserve a tongue lashing for th rudeness and absolute lack of consumer insight to be a "sales" manager ... an etiquette lesson is definitely in order for both you and Mr. Merk ... Clearly - this is a dealership we are relieved our $19,500 did NOT go to fund... I am looking forward to the followup after filing my complaints with the BETTER BUSINESS BUREAU and CONSUMER AFFAIRS and JEEP CHRYSLER ... More

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Rob m helped me thru the process of buying my new car from start to finish. he car was in pristine condition and priced well below book value. there were no hidden fees nor did anyone try to bait and swi from start to finish. he car was in pristine condition and priced well below book value. there were no hidden fees nor did anyone try to bait and switch. ob even took the time to set up delivery outside his normal hours i would definitely recommend town and country. More

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I was very pleased with the experience I had at Town & Country Dodge. I worked with Rob M in pre-owned sales who made the entire process simple and got me a great deal. All the paperwork is lengthy when & Country Dodge. I worked with Rob M in pre-owned sales who made the entire process simple and got me a great deal. All the paperwork is lengthy when you buy a car but Rob explained all of it very clearly and concisely. He was also able to transfer plates, insurance, and handle financing for THREE cars (I swapped cars with a family member and used their old car as a downpayment for my new one) and he got everything moved correctly on the first try. Having dealt with the DMV and Insurance companies in the past I was VERY impressed with the ease that everything was completed. I would recommend that anyone looking to buy a pre-owned car give Rob a call at 516-286-4608 and make time to meet with him. More

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