RUSS CLARK
RUSS CLARK at Cadillac of Knoxville

RUSS CLARK

General Manager

Cadillac of Knoxville

10005 Parkside Drive
Knoxville, TN 37922

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13 Reviews

Welcome to Cadillac of Knoxville. I was bitten by the automotive industry bug in 1977 and have loved it ever since. Cadillac of Knoxville is a warm, welcoming place with highly qualified sales representatives, technicians, managers and support team members. Our level of professionalism is one of the many factors that makes my job satisfying. I am looking forward to partnering with you in any capacity you might need.

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13 Reviews

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Dealership Experience

14 yrs, 1 mo

Industry Experience

47 yrs, 9 mos

13 Reviews of RUSS CLARK

August 16, 2024

Dealership Rating
Employee Rating

It's been about 6 weeks since I purchased a Cadillac Escalade from Knoxville. I have waited to post a review to see if I felt any different after some time had passed. I will say the purchase transact More

by Bclongmire
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Kenny

December 11, 2021

Dealership Rating
Employee Rating

The Cadillac family at Cadillac of Knoxville is an amazing group of people. And I call them family because they make you feel like you are apart of the family. We started buying cars from them back in More

by jnartis
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike “The Ref” Petsuck

October 02, 2018

Dealership Rating

Cadillac customer service the worst Bought my Cadillac SRX from Cadillac of Knoxville, TN and since have received the WORST customer service experience to date in their service departmen More

by Mp9786
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 03, 2018

Cadillac of Knoxville responded

….Your review is appreciated …we monitor our reviews and we follow-up all issues service and sales related. Your concerns were disturbing …and very unacceptable… processes that have been put in place … have been ignored…I’m in the process of reviewing the entire service history of your vehicle…We have maintained A high Cadillac Customer Satisfaction Index …our social media scores are also high….we service 1800 plus vehicles per month and yes there will be some issues …however your situation is as I stated earlier is “unacceptable”…You purchased your Cadillac from us …you purchased it in good faith …that we were an honorable business and would be here for your service needs…I realize we have lost your trust ….I would like some more input from you to help resolve and keep from repeating these issues …please contact me …my cell is 423 290 1827....Russ

April 01, 2018

Dealership Rating
Employee Rating

Excellent Danny Spradlin was excellent to work with. He went out of his way to make sure I got the Cadillac I was looking for, while also being very patient. I More

by troy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leah Moir

January 31, 2018

Dealership Rating
Employee Rating

Exceptional dealership! I was in the market for a new crossover SUV with updated safety features and technology. This was the first place I visited and although it was a terr More

by Corilady
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danny Spradlin, Brian, Sara, Jennifer

November 07, 2017

Dealership Rating

Danny Spradlin Danny has helped me by taking my vehicle back and forth from Maryville to have all service done!!! This has saved me a lot of time! His service has go More

by Best, Terri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 15, 2017

Dealership Rating
Employee Rating

My experience at the dealer has always been awesome. We purchased a new car from Cadallic of Knoxville and from that day forth we have enjoyed great service and great treatment. I bought my SRX from Mike More

by Bill and Peggy's car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leah Moir , Mike Petsuck and Steve Delcor

September 19, 2017

Dealership Rating
Employee Rating

Absolutely Awesome Bought my first Cadillac today!!! Thank you Danny Spradlin! Danny made our experience very pleasant. I would recommend Cadillac of Knoxville to anyon More

by Cookie131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danny Spradlin

August 14, 2017

Dealership Rating
Employee Rating

crooker salesman and salesmanager KEVIN AND CHARLIE. receive and 2007 audi q7 seat was wet with paint and sticky. motor making loud noise when starting, went motor is cold. talk with russ and charlie NO More

by randy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: KIVEN AND CHARLIE

Aug 16, 2017

Cadillac of Knoxville responded

Cadillac of Knoxville always strives to meet customers expectations on all new Cadillac's and Pre -Owned vehicles...We encourage all out of area internet customers to visit us, test drive, and inspect the vehicle they have interest in...that is the best process to ensure the buyers expectations are met...

May 10, 2017

Dealership Rating
Employee Rating

Great Experience ! Danny Spradlin was our salesman and he was wonderful !! Everyone we came in contact with at this dealership was so friendly and nice. I recommend th More

by Debra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danny Spradlin, Brian, Jennifer all awesome people.

1

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