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Rachel Deck
Rachel Deck at Covert Cadillac Bee Cave

Rachel Deck

Sales

Covert Cadillac Bee Cave

16501 Sweetwater Village Drive Building 2
Austin, TX 78738

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4.8
24 Reviews
4.8

24 Reviews

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24 Reviews of Rachel Deck

December 10, 2025

Dealership Rating
Employee Rating

Didn’t solve my problem and just referred me to GM customer service that still hasn’t responded with an answer for four weeks. When asked to trade my lemon Escalade in after 8 trips and weeks in servi More

by jeffsuellentrop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Yoon

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November 05, 2025

Dealership Rating
Employee Rating

Informative and determined to detail. I felt comfortable with dealing with Rachel. I felt Rachel was truthful to the best of her knowledge. More

by danmartisek
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arron Deck , Daniel Souza

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Dec 01, 2025

Covert Cadillac Bee Cave responded

Thank you for sharing your experience with us. Everyone at Covert Cadillac Bee Cave is glad to hear that Rachel made you feel comfortable throughout the process. Her focus on clear communication and attention to detail is something we value, and it is wonderful to know that her honesty and commitment helped you feel confident in your visit. We truly appreciate you choosing Covert Cadillac Bee Cave and are always here if you need anything in the future.

November 04, 2025

Dealership Rating
Employee Rating

Very professional, knowledgeable, courteous, punctual service after the sale fantastic. Would recommend anyone to use his services. More

by willis0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arron Deck

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Dec 01, 2025

Covert Cadillac Bee Cave responded

Thank you for sharing your experience with us. Everyone at Covert Cadillac Bee Cave is glad to hear that you received professional and attentive support even after your purchase. It means a great deal to know our team delivered the knowledgeable and courteous service you were expecting. We truly appreciate your recommendation and are grateful you chose Covert Cadillac Bee Cave. If you ever need anything in the future, we are always here to help.

August 30, 2025

Dealership Rating
Employee Rating

Great experience! Thank you to everyone for all their help! We love the car. Thanks again More

by thilde29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arron Deck

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Sep 12, 2025

Covert Cadillac Bee Cave responded

Thank you for taking the time to share your experience. We are so happy to hear that you had a great visit with us at Covert Cadillac Bee Cave and that you are loving your new car. Our team truly appreciates your kind words and it is always rewarding to know that we could help make the process enjoyable. We look forward to serving you again in the future and wish you many happy miles in your new vehicle.

July 23, 2025

Dealership Rating
Employee Rating

Very helpful and professional group of people. Great experience. Thanks for all of your help. More

by BECOOPER22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arron Deck

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Jul 29, 2025

Covert Cadillac Bee Cave responded

Thank you so much for the kind words! We’re thrilled to hear you had a great experience with our helpful and professional team at Covert Cadillac Bee Cave. Your support means the world to us—we’re always here when you need us! Enjoy the ride!

July 11, 2025

Dealership Rating
Employee Rating

Very friendly and eager to help. A pleasure to visit and to purchase a vehicle. More

by mdaddyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arron Deck

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Jul 15, 2025

Covert Cadillac Bee Cave responded

Thank you for sharing your experience! We're so glad to hear that our team at Covert Cadillac Bee Cave made your visit and vehicle purchase such a pleasure. Providing friendly, helpful service is what we strive for every day, and we truly appreciate your kind words. Thank you for choosing us — we look forward to assisting you again in the future! 🚗👏

June 22, 2025

Dealership Rating
Employee Rating

Everyone’s so polite and helpful trying to take care of my service and sales needs More

by BAWILL1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryce Ishak, John Yoon, Arron Deck, Tom Gordon, Ragen Shein, Anthony Trujillo, Ira Clark, Alexander Davis, Adler Guinn

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Jul 15, 2025

Covert Cadillac Bee Cave responded

Thank you for your kind words! We're so glad to hear that our team at Covert Cadillac Bee Cave has been polite, helpful, and attentive in taking care of both your service and sales needs. Providing a welcoming and supportive experience is what we strive for every day. We truly appreciate your business and look forward to assisting you again in the future! 🚗👏

February 20, 2025

Dealership Rating
Employee Rating

Everyone at the Covert Cadilac dealership was very friendly, knowledge and helpful. Thanks to all More

by junecooper
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Arron Deck, Tom Gordon

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Feb 26, 2025

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We're so glad to hear that our team at Covert Cadillac Bee Cave provided you with friendly, knowledgeable, and helpful service. We truly appreciate your support and look forward to assisting you again in the future. Enjoy your new Cadillac!

February 15, 2025

Dealership Rating
Employee Rating

Quick and easy trade in service and got exactly what I wanted. Processional and know their stuff at helping with new car! More

by ericalaugh
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Report | Print
Feb 26, 2025

Covert Cadillac Bee Cave responded

Thank you for your great review! We're glad to hear that our team at Covert Cadillac Bee Cave made your trade-in process quick and easy while helping you get exactly what you wanted. Providing professional and knowledgeable service is always our goal, and we appreciate your support. Enjoy your new car!

December 27, 2024

Dealership Rating
Employee Rating

Excellent service, great communication. He explained everything during the process. Very helpful and very informative More

by juanr80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arron Deck

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Dec 31, 2024

Covert Cadillac Bee Cave responded

Thank you so much for your kind words! We’re delighted to hear that you had such an excellent experience at Covert Cadillac Bee Cave. Clear communication and making sure our customers feel informed and supported throughout the process are top priorities for us, so it’s wonderful to know we hit the mark for you. Your feedback means a lot to us, and we’re grateful for the opportunity to assist you. If there’s anything else we can do for you in the future, don’t hesitate to reach out. Safe travels, and thank you for choosing Covert Cadillac Bee Cave! 🚗✨

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