Rachel Rininger

Rachel was very good, she checked on my 25 Equinox Master Brake Cylinder recall and my 25 Corvette Master Brake Cylinder recall and understood all of my requests for service. Plus, she helped with an issue Brake Cylinder recall and my 25 Corvette Master Brake Cylinder recall and understood all of my requests for service. Plus, she helped with an issue I was having with my review mirror after I picked up the Equinox. However, I arrived at the dealership at 9:40 AM for a 10:00 AM appointment to have my oil change and tire rotation, plus the on-off on the infotainment system was not working. The Equinox was returned to me at 2:40 PM. 4 hours waiting for an oil change, tire rotation, and radio software update, and from reviewing the paperwork after arriving home it appears the tire rotation was not performed. Disappointing!!! More

by TGPAHUDSON Verified Customer Verified Customer

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Sean, is very good gentleman and professional. I am very satisfied with the service. Sean you are the best! Thank you! I am very satisfied with the service. Sean you are the best! Thank you! More

by shakerpainters@gmail.com Verified Customer Verified Customer

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Great experience. The crew at Tim Lally is very nice and keep you updated on your vehicle. The crew at Tim Lally is very nice and keep you updated on your vehicle. More

by sharonaniton Verified Customer Verified Customer

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You guys are AMAZING and top notch. I love the service from you guys. Thank you I love the service from you guys. Thank you More

by lspeacock827 Verified Customer Verified Customer

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Customer service was great! While I waited for my oil change to be completed, I got my nails done. It was a great experience. While I waited for my oil change to be completed, I got my nails done. It was a great experience. More

by brefields19 Verified Customer Verified Customer

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An improvement opportunity is to keep the customer informed about the status of the process and avoid unnecessary waiting time or to give the customer the option to leave and return later to pickup th informed about the status of the process and avoid unnecessary waiting time or to give the customer the option to leave and return later to pickup the car. More

by cadu_zalla Verified Customer Verified Customer

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Rachel is absolutely outstanding! ! The entire service department, and check out with Janey is outstanding as well!! Thank you to the Best Team on the Planet, and to Tim Lally!! ! The entire service department, and check out with Janey is outstanding as well!! Thank you to the Best Team on the Planet, and to Tim Lally!! More

by TVANHOUTEN Verified Customer Verified Customer

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Keep up the good work your team is doing for customers needing service and repairs. needing service and repairs. More

by RICK6419 Verified Customer Verified Customer

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Tim lally Chevrolet has been a great experience from sales to the service team. I’ve never experienced a dealership that if they make a mistake they are quick to fix or resolve the problem (s) I will c sales to the service team. I’ve never experienced a dealership that if they make a mistake they are quick to fix or resolve the problem (s) I will continue to use Tim lally for future purchases. Highly recommend Big Jeff in sales. Outstanding salesman. More

by R.ORTMAN1125 Verified Customer Verified Customer

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Needs more human communication on updates and status, they take text-based communication too far they take text-based communication too far More

by hamm813 Verified Customer Verified Customer

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