Randy Jimenez

Travis was professional, helpful, and the main reason I rated the service department at Sutherlin Nissan as high as I did. His customer service was excellent. However, the overall service process is ext rated the service department at Sutherlin Nissan as high as I did. His customer service was excellent. However, the overall service process is extremely slow and inefficient. I arrived at 7:15 AM for a simple transmission flush and it took about two hours. It also appeared that many technicians arrived closer to 8 AM even though service hours start at 7 AM. The process still involves a lot of unnecessary paperwork despite the dealership recently implementing a new computer system. I had to sign multiple documents, and even paying at the cashier took additional time due to more paperwork. Lastly, the waiting area could be much more comfortable. Some more comfortable seating would go a longer way. Overall, great service from Travis, but the service process itself needs improvement. More

by chuckm Verified Customer Verified Customer

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Travis was amazing he was the reason I had total confidence thats the dealership would get the job done as promised, he went above and beyond to make sure every step was clear and understandable and confidence thats the dealership would get the job done as promised, he went above and beyond to make sure every step was clear and understandable and he’s the only reason I would consider buying another from that dealership location. I hope God and Nissian Blesses him with a Respectful raise asap. People like him need to be making $200k per year just because of the effort and attention and dedication to efficiency.ive dealt with a lot of dealerships with promises to repair and is was never ever this smooth. The entire team was amazing well done is all I can say and thank God For Travis. Much love and blessing keep up the good work. More

by desire631 Verified Customer Verified Customer

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My Service Advisor, Doug Hollen, did his best to make a "terrible and expensive" situation painless, but $4,000 is still a heavy hit. My issue involved the main computer module; I even found a lower-priced "terrible and expensive" situation painless, but $4,000 is still a heavy hit. My issue involved the main computer module; I even found a lower-priced unit from another Nissan dealer and shared it with the team. Unfortunately, the communication didn't lead to any real savings. What really hurt was asking about the Military Discount and being told it ended two weeks ago. I didn't realize our service to this country had an expiration date. I’ve owned eight Nissans and convinced family to buy four more—I know everyone needs to make a profit, but sometimes you have to care about the customer, too. It may be time for me to look for a new vehicle family. More

by ATWILL2CHANGE Verified Customer Verified Customer

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My Service Manager, Douglas, is as always Excellent in providing me the knowledge, support, repair and total care for my 2006 Nissan Murano. The Mechanic, Rick, keeps Murano's transmission running smooth providing me the knowledge, support, repair and total care for my 2006 Nissan Murano. The Mechanic, Rick, keeps Murano's transmission running smoothly. Money WELL spent. Service care start to finish - 100%. Sutherland Staff Thank You and Happy Holidays! Milagros Ciuro More

by milagros356 Verified Customer Verified Customer

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Excellent cars excellent service my favorite place to buy car and thanks to jimmy Rodriguez and Hector justo for always take care of me and family and friends car and thanks to jimmy Rodriguez and Hector justo for always take care of me and family and friends More

by LEONIDESLOPEZ.ll Verified Customer Verified Customer

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the service writers had the knowledge and ability how to handle your personal issues regarding resolving problems on my vehicle. CUSTOMER SATISFACTION IS ALWAYS 100%...... handle your personal issues regarding resolving problems on my vehicle. CUSTOMER SATISFACTION IS ALWAYS 100%...... More

by aol25181722* Verified Customer Verified Customer

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Quick and fast service, service advisor has a lot of knowledge, I would recommend it to everyone knowledge, I would recommend it to everyone More

by Jack t Verified Customer Verified Customer

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Everyone helped me out and it was a smooth process to get my new car my new car More

by Justinurena43 Verified Customer Verified Customer

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Good services chance yo oil excelente Siri in the Cars Appointment in the time 10 Appointment in the time 10 More

by RAFAEL10113 Verified Customer Verified Customer

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Excelente. .buen trato. Buenos precios y servicio. Graciassss. Siempre los recomiendo, amables y muy Profesionales. .buen trato. Buenos precios y servicio. Graciassss. Siempre los recomiendo, amables y muy Profesionales. More

by Beatrizlopezmarchand Verified Customer Verified Customer

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