Ray Sousa

This is the worst customer experience I have ever endured in my life. This company is nothing but your typical “car-salesman experience” but with FAR LESS quality communication. From the continual constant- in my life. This company is nothing but your typical “car-salesman experience” but with FAR LESS quality communication. From the continual constant-contact required by THE CUSTOMER in order to move any sort of buying process along, continual handoffs, intentional delays and attempts to get you “in the door” all made this process anything but hassle—free. Their slogans on the website are copy and paste but have no real meaning in person of making your time feel valued, “car shopping made easy”, and are a FAR cry from “exceptional customer service”. Additionally, I’ve been dealing with warranty concerns for my vehicle since bringing it home. I have been transferred to dead lines 10 times over the course of my experience, and the GM is literally unreachable. They advertise a “Talk to the GM” as if an email goes to his “personal inbox” but this goes unmonitored. Additionally, every time I’ve attempted to be transferred to speak with him “Oh, he’s at the other location today.” So I’ve call the other location and hear “He’s usually only at the other location, he doesn’t come here very often.” So employees (and managers alike) handoff the responsibility, hoping none of it will befall them personally, as the customer will just give up. I will continue to post my experience on any platform that has a chance of reaching potential customer base so they are warded away by shady practices in play, including ALTERING THE FINAL PRICE OF A VEHICLE AFTER YOU’VE AGREED AND HOPING YOU SIGN THE FINAL PAPER TOO QUICKLY IN THEIR FINANCE OFFICE. To recap: cold handoffs, poorly trained sales-reps, lackluster valuations for trade-in, zero respect for customer’s time, no continuity of care (or assumption of responsibility), absent GM, “finish-line” price gouging. Don’t shop here, take your chances with l.i.t.t.e.r.a.l.l.y. ANY OTHER DEALERSHIP. Being forced to even leave the minimum one-star review here is too gracious of a gesture. More

Helpful 0

Report | Print

Mui professional un buen trato Los recomiendo me senti super bien fueron rapido preciso y con mucho deseo de ayudar super bien fueron rapido preciso y con mucho deseo de ayudar More

by om56585 Verified Customer Verified Customer

Helpful 0

Report | Print

This dealership is horrible by far the worst experience I’ve had buying a car. They tried to sell me a car that the airbags were not functioning and then told me it couldn’t be fixed. After finally getting I’ve had buying a car. They tried to sell me a car that the airbags were not functioning and then told me it couldn’t be fixed. After finally getting them to fix that issue, I get the car back and the AC quit working after a week. They are dishonest and have horrible customer service. More

by gwharton98 Verified Customer Verified Customer

Helpful 0

Report | Print

Great attitudes and very nice and respectful people very organized and professional way to go will send the other 4 outlanders we have there organized and professional way to go will send the other 4 outlanders we have there More

by Rickscott Verified Customer Verified Customer

Helpful 0

Report | Print

I went all the way up to New England to Purchase a vehicle. . And all we had to do was come to Jacobs Mitsubishi they were very polite and treated us with the upmost respect . Thank you all for doin vehicle. . And all we had to do was come to Jacobs Mitsubishi they were very polite and treated us with the upmost respect . Thank you all for doing such a great job . And the great vehicle we were looking for . More

by shawnkidd36 Verified Customer Verified Customer

Helpful 0

Report | Print

This was a tough deal but it was done with the utmost professionalism and courtesy professionalism and courtesy More

by smichael1 Verified Customer Verified Customer

Helpful 0

Report | Print

Amazing dealer and fair pricing. Very fair deals. Sales guy was very helpful and the transaction was smooth Very fair deals. Sales guy was very helpful and the transaction was smooth More

by FELIKS.HAXHIJA1984 Verified Customer Verified Customer

Helpful 0

Report | Print

Muy atento todos los que me atendieron y recomiendo ese concesionario al 100%,nos vemos pronto,gracias concesionario al 100%,nos vemos pronto,gracias More

by Nelson mazola Fuentes Verified Customer Verified Customer

Helpful 0

Report | Print

I had a good and quick experience, typical dealership stuff. Nate was my sales guy, overall cool guy. Jermey was also cool. Was a quick in and out process. stuff. Nate was my sales guy, overall cool guy. Jermey was also cool. Was a quick in and out process. More

by Dylan Verified Customer Verified Customer

Helpful 0

Report | Print

Entire Team very helpful. Great experience! Would reach out again when looking to purchase another vehicle. Great experience! Would reach out again when looking to purchase another vehicle. More

by thesportsfan1334 Verified Customer Verified Customer

Helpful 0

Report | Print