Rene Polanco
Rene Polanco at Southern Hyundai Chesapeake

Rene Polanco

Service Manager

Southern Hyundai Chesapeake

3416 Western Branch Blvd
Chesapeake, VA 23321

4.6
78 Reviews
4.6

78 Reviews

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78 Reviews of Rene Polanco

May 18, 2025

Dealership Rating
Employee Rating

They earn the 5-stars rating in listening, being patient and providing me with superb service. You need them. More

by Reubenrby
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

May 17, 2025

Dealership Rating
Employee Rating

The staff was knowledgeable and helpful Joseph and Rene did a good job in acknowledging what had to be done just the waiting time was somewhat long. More

by Jbha0817
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

May 16, 2025

Dealership Rating
Employee Rating

Try to upsell me on service items that are NOT in the maintenance manual. My car is 18 months old. No thank you. More

by fred
Service Price Transparency
Workmanship
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Recommend Dealer
No
May 16, 2025

Southern Hyundai Chesapeake responded

Fred. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvch@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 14, 2025

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Employee Rating

The Service Department did everything that I asked them to do !It didn't take them long to complete my service for my vehicle! More

by HSTTIRED
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 16, 2025

Southern Hyundai Chesapeake responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 12, 2025

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Employee Rating

I've been coming to this dealership when it was Hall Hyundai(2006) I brought my first car, 2006 AZERA LIMITED. Since then I have purchased four more vehicles. My mother-in-law purchased her Azera 2008. More

by Earl19_nsu
Recommend Dealer
Yes

Other Employees Tagged: Rene Polanco

May 16, 2025

Southern Hyundai Chesapeake responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 12, 2025

Earl19_nsu responded

Earl19_nsu I've been coming to this dealership when it was Hall Hyundai(2006) I brought my first car, 2006 AZERA LIMITED. Since then I have purchased four more vehicles. My mother-in-law purchased her Azera 2008. My aunt purchased her 2014 Azera. I've also sent at least 10-15 other people to the dealership to purchase vehicles. You see I should be in your Hall of Fame at this dealership. Everyone knows me. Have a blessed day. CPT(r) E Webster US Army Retired SF

May 10, 2025

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I appreciate the service that Rene provided. He was responsive, attentive, and explained things very well. More

by amaruskye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Floyd Pilley

May 08, 2025

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Employee Rating

Good service well please on time explain the details. What was going on with the car and follow up what I need to do More

by williamemoorejr58
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 09, 2025

Southern Hyundai Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 08, 2025

Dealership Rating
Employee Rating

Southern did a good job. Mr. Polanco attentive and courteous, he explained what was going to be done to my Hyandai Santa Fe and all was done well. More

by Jbha0817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2025

Southern Hyundai Chesapeake responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 30, 2025

Dealership Rating
Employee Rating

Good customer service, but at times reps forgot about inquiries about our vehicles. People with appointments seemed to have extended wait times. More

by CANDIEGRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Floyd Pilley, Ashley Magnuson

April 30, 2025

Dealership Rating
Employee Rating

Took 30 days to diagnose and fix my car. Picked it up 2 times only to have to return it the next day for the same problem More

by MHOOP55
Recommend Dealer
No

Other Employees Tagged: Rene Polanco

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