Rich Knudsen

Very efficient and knowledgeable and friendly. Not a long wait, started right on time. Glad to be notified about problem. Not a long wait, started right on time. Glad to be notified about problem. More

by andrewmcastaldi Verified Customer Verified Customer

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My experience with genesis of englewood was fantastic i love my demo genesis to me it's brand new my sales representative Eileen was the best if it wasn't for the excellent service as well as price I don' love my demo genesis to me it's brand new my sales representative Eileen was the best if it wasn't for the excellent service as well as price I don't thing I would have not completed this opportunity to become a member of the genesis family for Life More

by WAYNEBELEGIT Verified Customer Verified Customer

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I have received such great work and customer servixe at this dealership. The staff are very professional and the work is top notch! this dealership. The staff are very professional and the work is top notch! More

by sakyler703 Verified Customer Verified Customer

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Great vibe. Very well trained staff. Super helpful with everything.I would highly recommend to everyone. Very well trained staff. Super helpful with everything.I would highly recommend to everyone. More

by MIKE@MRHREALESTATE.COM Verified Customer Verified Customer

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The dealership was awful. We had priblems with finance and sales manager l. The salespeople were knowledgeable and pleasant to deal with. We had priblems with finance and sales manager l. The salespeople were knowledgeable and pleasant to deal with. More

by JAMEGOT Verified Customer Verified Customer

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Excellent customer service, the representative was really kind and helpful. He keeped ud date every minute kind and helpful. He keeped ud date every minute More

by hangeles72 Verified Customer Verified Customer

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team is well oiled machine eager to make the customer happy. I would recommend them. happy. I would recommend them. More

by Seidmansinger Verified Customer Verified Customer

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Bought a new genesis at the dealership. The smoothest and least stressful experience while buying a car. Joanne, Rich and Jeff couldn’t have been more nice. Great people even better experie The smoothest and least stressful experience while buying a car. Joanne, Rich and Jeff couldn’t have been more nice. Great people even better experience. Would highly recommend getting a car from Benzel Busch! More

by GENE.MULVANEY Verified Customer Verified Customer

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Dealership service rep does not demonstrate an aptitude for communicating servicing status updates, picking up the phone to make himself available to the customer, and rarely returns voice messages left fo for communicating servicing status updates, picking up the phone to make himself available to the customer, and rarely returns voice messages left for him. He is only good at taking in the vehicle to be serviced and to ultimately notify you once it is completed - even if there have been delays along the way that should have been related to the customer so that expectations of completion can remain matched with reality. On multiple occasions I have been promised things that ended up not being fulfilled - costing me time and trust. Honesty of the service department employees is not necessarily the best - as damage to the vehicle occured while being serviced and this was not reported to the owner and had to be proven via review of video security footage once discovered by the owner. The dealership you're that it provides a novel feature online that allows the service customer to follow at what point in the servicing process their vehicle is at the moment. Also, this also includes a video taken during servicing where the mechanic explains what was done. Once, this was provided and found to be very impressive. Recently, the video feature contained no video of the servicing and the "progress timeline" remained at or near the very beginning of the "service journey" until the work was finally completed two weeks late. The dealership has on multiple occasions used the excuse that they are a new Genesis dealer and that they are working out some issues. However, Benzel-Bush Motorcars has been around for many decades and is supposed to know how to treat a customer after the sale. There is nothing special about their dealership other than a new showroom. The methods and practices of the personnel are no different than most others. More

by ALEX.CHUDOLIJ Verified Customer Verified Customer

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Joanne was very helpfull knowledegable and delivered all what she promessed.excellent customer service and i would recommend genesis of Englewood to anybody who wants to buy a genesis. Keep up the excellen what she promessed.excellent customer service and i would recommend genesis of Englewood to anybody who wants to buy a genesis. Keep up the excellent work. More

by DJ26 Verified Customer Verified Customer

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