Richard IV

The entire staff was courteous and very professional. Service was fantastic. They even took care of a recent recall that I was not aware of. Service was fantastic. They even took care of a recent recall that I was not aware of. More

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A circuit board controlling the dash panel in my 2004 SC430 failed. While my car is older, it is super clean with low milage. TVL treats it like it is new. Once TVL determined the problem, they had to re SC430 failed. While my car is older, it is super clean with low milage. TVL treats it like it is new. Once TVL determined the problem, they had to reach out to two different vendors to have a circuit board rebuilt. While this did take some time, Richard IV stayed in touch regularly with updates until the job was completed. The car is now good as new. Having done business with other local Lexus dealers before the opening of TVL, I don’t believe that the other dealers would have even tried to revive my vehicle. I had never been completely happy with the service from the other local dealers. My car has always been serviced at a dealer since it was new. More

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TV Lexus provided excellent customer service! Richard Iv/Service Consultant is always very professional and very friendly. He kept me informed at all times of all the work done and Technician r Richard Iv/Service Consultant is always very professional and very friendly. He kept me informed at all times of all the work done and Technician recommendations. It’s always a pleasure dealing with Richard! More

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Lexus Temecula provides fast and reliable service. I also like that they will provide loaner cars when available. They make service days hassle-free, especially if you don’t like to wait at the deal I also like that they will provide loaner cars when available. They make service days hassle-free, especially if you don’t like to wait at the dealership. More

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Richard was friendly and professional. Process for Loaner was simple and quick. We appreciate their communications via text. Process for Loaner was simple and quick. We appreciate their communications via text. More

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My service writer, Richard Iv was professional, courteous, and was very good at explaining as to what my next service consisted of. Getting a loner car was hassle free, and my car was done in the t courteous, and was very good at explaining as to what my next service consisted of. Getting a loner car was hassle free, and my car was done in the time frame as promised. Five Stars all day long! More

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TVL took care of my vehicle’s starting issue ( battery) by quickly replacing the battery and batteries in both of my key fobs. 👍 The issue was quickly identified and resolved. I am vey appreciative of th by quickly replacing the battery and batteries in both of my key fobs. 👍 The issue was quickly identified and resolved. I am vey appreciative of the high level of service that I received to resolve this current issue and all the the high level of service and attention to detail TVL gives to past repairs. Will keep coming back! Thank You TVL! More

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Staff interaction was great. Also worked with me to provide a check list of items inspected by the mechanic so we felt better driving across the desert. The loaner car was also Also worked with me to provide a check list of items inspected by the mechanic so we felt better driving across the desert. The loaner car was also very nice. The gas mileage was impressive. My wife now wants a new Lexus hybrid sedan. More

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I came in for 18 month, 15k maintenance service and waited in the dealership. The service was done ahead of promised time and the work explained well. waited in the dealership. The service was done ahead of promised time and the work explained well. More

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Customer services great! !!! Rick my services advisor was great at getting everything done! Thank you! !!! Rick my services advisor was great at getting everything done! Thank you! More

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