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Richard Ladd
Richard Ladd at Ira Lexus Danvers

Richard Ladd

Sales

Ira Lexus Danvers

101 Andover Street Route 114
Danvers, MA 01923

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4.9
8 Reviews
4.9

8 Reviews

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8 Reviews of Richard Ladd

February 15, 2025

Dealership Rating
Employee Rating

Excellent service. Keep you informed. Loaner car is a huge convenience. Definitely recommend this dealership. More

by rmasotta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Perry

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Feb 18, 2025

Ira Lexus Danvers responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 20, 2025

Dealership Rating
Employee Rating

The most care about customer service in Massachusetts. I want to say Thank you for Ira dealer and all the Ira service people. More

by sokchoeunchea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dominic Abbondanza, Sorena Choum, Jeffrey Hernandez, Elliot Honig, John Ponce

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Jan 21, 2025

Ira Lexus Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! We are always more than happy to assist you if anything else comes up. Take care!

January 18, 2025

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Employee Rating

I had an excellent experience at IRA Lexus. The sales and service groups were both so accommodating and respectful, I felt very relaxed throughout the entire process. More

by K8
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Abraham Guillen, John Ponce, Geoff Garden

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Jan 20, 2025

Ira Lexus Danvers responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 13, 2025

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Employee Rating

They messed up! Waited forever, dropped my car off, and then realized I didn’t rent. More

by marisalanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Abraham Guillen

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Jan 15, 2025

Ira Lexus Danvers responded

We are very sorry for the oversight. Please reach out to our service director, Rick Chase, rchase@group1auto.com 978-739-8619 so we can make it right. Thank you Willy Moy General Manager

January 08, 2025

Dealership Rating
Employee Rating

I simply cannot commenr more positively about my service agent, Abraham. What an absolute pleasure to deal with...give him a raise, please! Upon entering the Lexus service area, everything is seamless! Wa More

by Leslie.B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abraham Guillen

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Jan 10, 2025

Ira Lexus Danvers responded

Hi Leslie, we're happy to hear you had such a positive experience with Abraham! Feel free to reach out to us if you need anything. Have a wonderful day.

October 17, 2024

Dealership Rating
Employee Rating

Great Service, everyone was extremely courteous, they also washed and vacuumed the vehicle. The service was completed on time as promised! My advisor was very professional! More

by Ghost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abraham Gullen. 5 stars

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Oct 19, 2024

Ira Lexus Danvers responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 11, 2024

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Employee Rating

Great dealership, Took time to go over the process and purchase of the vehicle. The salesman answered all our questions Thank you, Bob More

by Bob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Coco , Richard (Rick) Kizner

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Oct 13, 2024

Ira Lexus Danvers responded

Hi Bob, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 13, 2024

Dealership Rating
Employee Rating

My car was taken great car of. Brendan is amazing and I will only trust this dealership with my car. More

by aarontjennings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brendan Deangelis, Jacob Jones

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Apr 16, 2024

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Brendan provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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