Richard Martinez

Problems were solved expeditiously. Pickup service was appreciated. Warranty covered costs. The only negative was getting pickup service arranged.in a timely fashion. Pickup service was appreciated. Warranty covered costs. The only negative was getting pickup service arranged.in a timely fashion. More

by CKOLKER Verified Customer Verified Customer

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Took two visits to correct problem. At least provided a loaner when it took a week for completion of repairl At least provided a loaner when it took a week for completion of repairl More

by JOHNSCANLON0 Verified Customer Verified Customer

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Nice people at the desk. They contacted me when the vehicle was ready. Job was done in the estimated amount of time. They contacted me when the vehicle was ready. Job was done in the estimated amount of time. More

by WALTER28 Verified Customer Verified Customer

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Quick and painless took a minimal amount of time and effort service was complete and efficient effort service was complete and efficient More

by jhetler Verified Customer Verified Customer

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Woman who initially took my appointment scheduled me in the wrong area, and the cost to install a inexpensive part seemed high, but my overall experience was good. Richard's experience and professionalism the wrong area, and the cost to install a inexpensive part seemed high, but my overall experience was good. Richard's experience and professionalism resolved any and all issues for me. More

by JLAFLAMME2002 Verified Customer Verified Customer

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Car seems to be functioning properly after fix. Spoke with Richard and a little bit with Bart. Both were helpful. Spoke with Richard and a little bit with Bart. Both were helpful. More

by elitehomecare.steve Verified Customer Verified Customer

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Made an appt for a recall and a windshield replacement. The parts were never ordered. They had already disassembled the trim and their response was “ sorry parts not in until August. The manager was ve The parts were never ordered. They had already disassembled the trim and their response was “ sorry parts not in until August. The manager was very rude. Will not be taking any of my cars there for any service. More

by EILEENKINLAW Verified Customer Verified Customer

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Courteous service was done with speed and efficiency. Service representative reviewed service activity with me and pointed out all relevant issues. Very well done. Service representative reviewed service activity with me and pointed out all relevant issues. Very well done. More

by RHOADESW51 Verified Customer Verified Customer

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It was a pleasant enough experience and Richard got some information that I needed. Much better than the other Ford dealer who failed me 3x. information that I needed. Much better than the other Ford dealer who failed me 3x. More

by nmhighplains Verified Customer Verified Customer

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Had an appointment for 9:20am. These guys called me at 2:00 pm hadn't done any work with a 1000 dollar estimate to change seat cushions. I went home angry and did it myself in two These guys called me at 2:00 pm hadn't done any work with a 1000 dollar estimate to change seat cushions. I went home angry and did it myself in two hours. These guys suck. Do better. I would advise ,go to albuqerque. More

by JOHNNIEHOLLEY Verified Customer Verified Customer

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