Rick LaBranche | Page 3

Over promise under deliver Went to this dealership because I've had a generally positive experience with the 24 group so I took my daughter here to buy a Subaru The first ques Went to this dealership because I've had a generally positive experience with the 24 group so I took my daughter here to buy a Subaru The first question I asked was are you able to register a car in Maine where they live. The answer was affirmative. After the deal was done the finance person said definitively they would deliver the car the next day which was a Friday before a long weekend. She would make the arrangements first thing in morning. We verified the hours so the time table was known. The next day we were waiting for the call which didn't come until noon. This meant delivery as promised was impossible as the registry closes at 2 on Fridays.. I called as did my daughter mutiple times Friday morning as I knew the timing All I got passed to were voicemail and no one ever called back I found out later the manger was off, you would think they would know this when they answered the phone. Not one message got returned I guess once the sale is made it doesn't matter. The car didn't get delivered until the following Tuesday as it was a three day weekend. We paid for a car for 6 days we didn't have. They are trying to shake a bad rep from the previous ownership but based on our experience they haven't come close. I'm so dissapointed I'm rethinking my association with Jeep 24. May very well buy my next Wrangler in the spring elsewhere A 40k sale now at risk to them More

by sfurash Verified Customer Verified Customer

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Respectful, patient and knowledgeable salesperson Rick was terrific. Brand new, he was always kind and well-prepared. We really appreciated his understated manner and concern about getting us into the Rick was terrific. Brand new, he was always kind and well-prepared. We really appreciated his understated manner and concern about getting us into the right vehicle. More

by GG Verified Customer Verified Customer

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