Rigoberto Heredia

Consumers be warned. This Nissan of Clovis dealership charged me $1,295.00 for a SWAT theft-deterrent device they claimed was already installed and mandatory. After co This Nissan of Clovis dealership charged me $1,295.00 for a SWAT theft-deterrent device they claimed was already installed and mandatory. After contacting KARR Security Systems directly, I received confirmation from multiple representatives that no device was ever installed or registered to my vehicle. Despite providing proof, the dealership continued to deny it for months. It took four months before Rigoberto Heredia, the sales manager, finally took the time to properly investigate my issue and only then did he confirm that I was right and the security device had never been installed. He ultimately resolved the issue and approved the refund, but it should have never taken this long. Charging for a nonexistent product is a serious matter and appears to violate multiple California consumer protection laws regarding misrepresentation and improper add-on fees. I hope this review protects other buyers from going through the same situation and reminds them to be ready to file complaints with the DMV Investigations Unit, the Better Business Bureau, and Lithia Motors Corporate if needed. Lastly, I want to thank Rigoberto Heredia for taking the time to thoroughly investigate my case and ultimately doing the right thing by approving my refund. More

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Our experience was top shelf. Sales people are knowledgeable and friendly. The process was smooth and efficient. Sales people are knowledgeable and friendly. The process was smooth and efficient. More

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Beware of Shady Financing Practices at Lithia Nissan I wish I had researched this dealership before purchasing my Nissan Sentra. We originally chose the Sentra because it was advertised as marked down fro wish I had researched this dealership before purchasing my Nissan Sentra. We originally chose the Sentra because it was advertised as marked down from $24,999 to $20,999. I had already been pre-approved at Galpin Nissan for a 0.9% interest rate, and while we weren’t planning to buy the car at Lithia Nissan, we figured that if they could match the price, we might consider it. However, when we sat down to finalize the deal, they offered an 8% interest rate—far higher than what we had secured at Galpin. I refused, and after multiple rounds of negotiations, they eventually brought it down to 1.9%. What they failed to mention upfront was that, because we were using “special financing,” we would be required to pay the full sticker price of $24,999. To make matters worse, we had already been charged for add-ons that we didn’t want. Initially, we thought the lower price and good financing would balance things out, but when we reviewed our contract later, we realized they had charged us the full $24,999. By that point, we were stuck, having already taken the car home. When I called to dispute this, they claimed that since we didn’t go with the standard 8% financing, the discount no longer applied. Had I known this from the start, I never would have purchased the car from them. Fortunately, Galpin Nissan—the dealership I originally intended to buy from—has agreed to take the car off our hands for what we paid and offer us a new deal. I will never return to Lithia Nissan for anything. If you’re considering buying from them, I strongly advise looking elsewhere, as their sales tactics and paperwork processes are incredibly misleading. More

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Never got my contract emailed to me. Worked on price for the sale. Please email my contract. Normally I get a paper copy. Worked on price for the sale. Please email my contract. Normally I get a paper copy. More

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Hannah was awesome! Had me in and out in no time! She always takes great care of me whenever I bring in my Titan! Had me in and out in no time! She always takes great care of me whenever I bring in my Titan! More

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You all are just Amazing. Great communication skills, Excellent customer service. Helpful information given. My car drove up needing a new pair of shoes (Tires) lol I drove o Great communication skills, Excellent customer service. Helpful information given. My car drove up needing a new pair of shoes (Tires) lol I drove off in a new set of tires, oil change. I drove off feeling confident and safe. Thank you!!!! P.S. I brag about you Nissan of Clovis ♥️ More

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There are some staff members that could use some more experience on how to treat people and stick to tge promises they put out there. experience on how to treat people and stick to tge promises they put out there. More

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Terrible communication, horrible customer service. I feel like they enjoy upsetting people. I had a trade in they were lowballing the heck out of me with. Tried to offer $15k less than what the vehi I feel like they enjoy upsetting people. I had a trade in they were lowballing the heck out of me with. Tried to offer $15k less than what the vehicle is worth. I was trying to buy a vehicle, they ran my credit relentlessly and then ghosted me for days. I reached out to find out why they were not communicating, and the salesman said it is pre-sold. Typical used car salesman tactics. Sleezy, terrible communication and they take advantage of customers. Avoid this place if you value your time and money! More

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Told me my vehicle had same upgrades as one with similar price. Refused to give me military rebate from Nissan!! Stay away! price. Refused to give me military rebate from Nissan!! Stay away! More

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They will try and screw you any way possible. They are doing some things that are illegal and several more that are shady at best. Take your business elsewhere They are doing some things that are illegal and several more that are shady at best. Take your business elsewhere More

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