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Rob Martin
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Rob Martin
Service advisor
Russ Darrow Toyota of West Bend
2700 W Washington Street
West Bend, WI 53095
71 Reviews
Rob is a detailed orientated service advisor with a strong focus on customer service and satisfaction. He has experience as an ASE Master Certified technician which allows him to explain even the most technical aspects of repairs in a way that everyone can understand, thus educating the customers to allowing them to make an educated decisions regarding their vehicle's repairs and services. Rob is a dedicated family man, well as much as a golf addict can, who has been married for 25 years to his wife, Michele. They have a 20 year old son, Ty, who is evolved in golf, and volleyball.
Read moreDealership Experience
7 yrs, 2 mos
Industry Experience
36 yrs, 1 mo
Specialties & Trainings
ASE Certified Service Advisor
ASE Master Certified Technician
71 Reviews
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71 Reviews of Rob Martin
April 28, 2025
Service and sales technician were good to work with - challenge was with a key fab challenge was with a key fab More
by lparve
Verified CustomerOther Employees Tagged: Seth A Tearney, Keith Mcginnis, Abigail Lundberg, Ryan Knepprath
April 23, 2025
The Service Department was very busy but I and everyone I saw was well taken care of. Mr. Martin gave me information and choices on tires that I will need soon and answered my questions. saw was well taken care of. Mr. Martin gave me information and choices on tires that I will need soon and answered my questions. More
by Toyota hybrid owner
April 23, 2025
Brought car in for oil change & a second opinion about work another dealer said I needed but that I questioned. Turns out I did need new brakes & they made the time to do the service along with the oil ch work another dealer said I needed but that I questioned. Turns out I did need new brakes & they made the time to do the service along with the oil change. Water pump was not leaking as I had been told by other dealer. Cabin filter did not need to be replaced at this time, but likely will with next oil change. Tires are in good shape even though other dealer said I should consider replacing them. I will return to Russ Darrow for future maintenance. More
by ruthhelen45
April 06, 2025
Rob was very kind and understanding when we had to bring our vehicle back in for round two of a safety recall. He offered us a future service for the inconvenience since we had to bring it in a second time. our vehicle back in for round two of a safety recall. He offered us a future service for the inconvenience since we had to bring it in a second time. More
by mksjruppel
April 04, 2025
Very helpful and accommodating. I got a flat tire that morning, and they were able to get me in the same day and have my car finished before I was done with work. I got a flat tire that morning, and they were able to get me in the same day and have my car finished before I was done with work. More
by Babybot
Other Employees Tagged: Mitch Darrow, Jordan Seagren, Keith Mcginnis, Abigail Lundberg, Nick Inman, Ryan Knepprath
March 31, 2025
Great customer service. The quality of work done on my vehicles has always been excellent. The quality of work done on my vehicles has always been excellent. More
by jusch28
Other Employees Tagged: Seth A Tearney
March 27, 2025
I’ve been here a few times for oil changes and warranty work. They have been great to deal with every single time! work. They have been great to deal with every single time! More
by Josh Z
Other Employees Tagged: Keith Mcginnis
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