Rob Martin
Rob Martin at Russ Darrow Toyota of West Bend

Rob Martin

Service advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

Contact Me
4.8
94 Reviews

Rob is a detailed orientated service advisor with a strong focus on customer service and satisfaction. He has experience as an ASE Master Certified technician which allows him to explain even the most technical aspects of repairs in a way that everyone can understand, thus educating the customers to allowing them to make an educated decisions regarding their vehicle's repairs and services. Rob is a dedicated family man, well as much as a golf addict can, who has been married for 25 years to his wife, Michele. They have a 20 year old son, Ty, who is evolved in golf, and volleyball.

Dealership Experience

7 yrs, 4 mos

Industry Experience

36 yrs, 3 mos

Specialties & Trainings

ASE Certified Service Advisor

ASE Master Certified Technician

4.8

94 Reviews

Write a Review

94 Reviews of Rob Martin

July 28, 2025

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Nice clean environment and knowledgeable people who treat you with respect and honesty throughout any repair you may need More

by TNHMABBETT
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 28, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

July 24, 2025

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Jeremy was both polite and knowledgeable about the issues that brought me in to the shop. More

by LKLEINHANS
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Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH PFLUGER

Jul 24, 2025

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

July 24, 2025

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Never had any problems with them. Always very courteous. They keep me updated on the progress of my vehicle. More

by sparky2426
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney

Jul 24, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

July 22, 2025

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Have 4 new tires and they work like a dream. I worked with Jeremiah and my experience was great. All charged when Jeremiah said that Rob was the guy who knew how to work Sunbit and then I was c More

by khum
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Recommend Dealer
No
Jul 25, 2025

Russ Darrow Toyota of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

July 17, 2025

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Better than most. Haven't had any bad experiences, they're pretty busy though. It's fine More

by NGWILKUM
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney

Jul 18, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

July 12, 2025

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Employee Rating

Very courteous! Did all they could to help me. Rob called every time there was a change in my situation when dealing with insurance and the work on the vehicle. More

by MIC39
Recommend Dealer
Yes

Other Employees Tagged: Rob Martin

Jul 13, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

July 10, 2025

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Employee Rating

They replaced my windowshield and recollaberated the necessary functions. Although I hadn't scheduled my oil change or tire rotation they were able to take care of so I wouldn't have to come back. All More

by Ja
Service Price Transparency
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Recommend Dealer
Yes
Jul 10, 2025

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

July 03, 2025

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They have taken care of me and my family for years. Didn’t matter if I was an employee or now on the customer side, everything is always handled and done to a high standard. Parts, back shop, service a More

by TIM.REITZ
Service Price Transparency
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Recommend Dealer
Yes
Jul 03, 2025

Russ Darrow Toyota of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

June 30, 2025

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They handled the recall on my car promptly and efficiently. I used the taxi service and the gentleman was courteous. More

by brnmc1985
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Recommend Dealer
Yes
Jun 30, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

June 27, 2025

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The level of service is unmatched! This is only my second time here, yet they treat me as if I've been coming here for years. More

by hdearthwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 27, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

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