My first issue was buying a brand new car from this
location only for the car to have a faulty part. Then months later I come back for my 1st oil change and and fluids were not topped of. Windshield wi
location only for the car to have a faulty part. Then months later I come back for my 1st oil change and and fluids were not topped of. Windshield wiper fluid was empty which caused me to open the hood thank God I did because I then found my coolant was extremely low. Well definitely be using a different location in the future.
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by jazzminesunshine
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2025 -
Regal GMC responded
Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. Purchasing a brand-new vehicle should be exciting and reassuring — not followed by the issues you've described. We also understand how frustrating it must have been to return for routine service and find that basic maintenance items were missed.
This is not the level of care or attention we aim to provide, and we take your concerns very seriously. We’d appreciate the opportunity to investigate what went wrong and ensure it’s addressed appropriately with our team.
If you're open to it, please reach out to us directly at Johnny Mullins - Service Manager - (863) 356-4439.
Rob was great, had my oil changed and tires rotated took
around one hour and 20 minutes and other staff members were very friendly.
around one hour and 20 minutes and other staff members were very friendly.
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by Deantolliver63
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2025 -
Regal GMC responded
It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Brought the car in for a bad fuel pump.
They did their own diagnosis and said it was the trans. After they repaired the trans and selling me battery the car still wouldn't work. Turned out
They did their own diagnosis and said it was the trans. After they repaired the trans and selling me battery the car still wouldn't work. Turned out it was the fuel pump. Total repair time was 4 weeks.
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by Unhappy
Verified Customer
Verified Customer
Service Price Transparency
May 15, 2025 -
Regal GMC responded
Thank you for taking the time to share your experience. I'm truly sorry to hear about the issues you encountered with your recent service visit, and I completely understand your frustration. It’s clear that we fell short in delivering the level of service and accuracy you expected—and deserve. If you'd like to discuss you can reach out to Johnny Mullins Service Manager.
Customer service was great.
He kept me updated on process. Very friendly and attentive regarding my vehicle issue
He kept me updated on process. Very friendly and attentive regarding my vehicle issue
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by Mays2021
Verified Customer
Verified Customer
Other Employees Tagged:
Rob Young
Apr 01, 2025 -
Regal GMC responded
Thank you for the kind review. We’re so happy your visit at Regal went well.
I’ve had a horrible experience with this dealership with
lack of communication, professionalism. I still have not gotten this issue resolved. I’ve even contacted the service manager and gotten zero response
lack of communication, professionalism. I still have not gotten this issue resolved. I’ve even contacted the service manager and gotten zero response back. My vehicle was misdiagnosed so I’m out extra money with no results. Do not do business with Regal.
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by aamicone90
Verified Customer
Verified Customer
Service Price Transparency
Mar 17, 2025 -
Regal GMC responded
Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Shirley – Service Customer Care to discuss.
Rob is always helpful and takes care of my truck.
I run a business and need reliable service, maintenance and good customer service. Much appreciated
Rick @ Bodhi CCS
I run a business and need reliable service, maintenance and good customer service. Much appreciated
Rick @ Bodhi CCS
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by Ricky Bobby
Verified Customer
Verified Customer
Service Price Transparency
Feb 17, 2025 -
Regal GMC responded
Thank you!
Was very pleasant and friendly nice waiting room with
snacks and water snd keep me informed on progress
snacks and water snd keep me informed on progress
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by mar17fan
Verified Customer
Verified Customer
Service Price Transparency
2015 GMC issues were not resolved; however, I was told it
was done and checked, and I was told the oil change was done, but it was not. I paid over 1400, and the issues were resolved. There is no call back f
was done and checked, and I was told the oil change was done, but it was not. I paid over 1400, and the issues were resolved. There is no call back for concern due to it being a GMC 2015 Yukon XL… even though I have an extended warranty, I’ve been mistreated. Rob don not care for the five kids. Travel in the vehicle Electrical problems have not been resolved.
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by Barrett1213
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2024 -
Regal GMC responded
I’m truly sorry to hear about your experience with your GMC Yukon XL. It’s unacceptable that the issues weren’t resolved, and I understand how frustrating this must be, especially with your family relying on the vehicle. I appreciate you bringing this to our attention.
Please reach out to Chrissy-Service Lane Manager directly so we can address your concerns and work towards a solution. We value your trust and want to ensure you’re taken care of. Thank you for your patience.
Everything went along well.
Waiting room internet speed acceptable. The body repair center work was top notch!
Waiting room internet speed acceptable. The body repair center work was top notch!
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by M.BARRY13
Verified Customer
Verified Customer
Service Price Transparency
Oct 01, 2024 -
Regal GMC responded
Thank you!
I bought my 2018 GMC Traina I love it like New.
The guy was very nice that sold it to me and I go back for a new one.
The guy was very nice that sold it to me and I go back for a new one.
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by Geri
Verified Customer
Verified Customer
Service Price Transparency
Jul 22, 2024 -
Regal GMC responded
Congratulations! I hope you love it!
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