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Robb Whisenant
Robb Whisenant at Silveira GMC

Robb Whisenant

Service Advisor

Silveira GMC

985 Healdsburg Ave
Healdsburg, CA 95448

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4.8
38 Reviews

Dealership Experience

3 yrs, 8 mos

4.8

38 Reviews

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38 Reviews of Robb Whisenant

August 19, 2025

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Employee Rating

Always on time ,mark is great about explaining what needs to be done to our Vehicles., the body shop is also great! I used them twice for repairs..I have bought several. New denaliies from you also. More

by sunsetman@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli , Body shop

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August 16, 2025

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Employee Rating

The overall purchase of my new vehicle was excellent. Staff was very helpful and professional. This is why I keep going back to Silvera GMC for my purchases. More

by mkabchale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli, Keith Robertson, Raymond Tirado

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August 08, 2025

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Most people would be more concerned with price over quality and workmanship, I want it done right, no excuses. That's what I have come to know with Silveira. I will continue to have my GM vehicles ser More

by vincentmarlowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli

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Aug 10, 2025

Silveira GMC responded

Vincent, Thank you so much for your trust and loyalty! We take great pride in delivering quality work and making sure every job is done right the first time. It means a lot to know you value our commitment to workmanship as much as we do. We look forward to continuing to care for your GM vehicles for many years to come!

August 01, 2025

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I have never had a problem, but I am still waiting for a call regarding the splash guard that was broken during the last service. More

by SHORTY628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelly Hendershot, Marc Rochioli

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Aug 10, 2025

Silveira GMC responded

Thank you for sharing your feedback. We’re glad to hear you’ve never had any problems in the past, but I’m sorry for the delay in following up about your splash guard. That’s not the level of communication we aim for. Please reach out to one of our service or sales managers to make this right. Silveira GMC

July 19, 2025

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Employee Rating

Service department rocks. Silvara always takes care of me and I appreciate honesty and promptness which I always get whenever I go there.I will never go anywhere else More

by mcchinakincorporated
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli

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Jul 21, 2025

Silveira GMC responded

Thank you so much for the kind words and for taking the time to share your experience! We're thrilled to hear that our service team consistently provides you with honest, prompt, and dependable care. It means a lot to know you trust us enough to say you’ll never go anywhere else — that’s the highest compliment we could receive. We truly appreciate your loyalty and look forward to seeing you next time!

July 16, 2025

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Employee Rating

They worked on our problem until it was fixed very satisfying I would recommend this dealership anytime More

by tim@lostcreeketching.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli , Kelly

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Jul 21, 2025

Silveira GMC responded

Thank you so much for the kind words! We're glad we could resolve the issue to your satisfaction. Our team is committed to going the extra mile for our customers, and it’s great to know that was reflected in your experience. We truly appreciate your recommendation and look forward to serving you again in the future!

June 19, 2025

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This was an unplanned dealership visit. The loaner car was a lifesaver. I. Managed to get to my medical appointments. Thank you for for your help. More

by ROSEBUDC
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 24, 2025

Silveira GMC responded

Rose we are very happy to hear we got you to your appointment on time. Thank you for trusting us and we are happy to have gotten to assist you.

June 18, 2025

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Employee Rating

For over 20 years I have always received friendly, courteous and efficient service. My concerns are always addressed and satisfied. More

by crivello
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli

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Jun 24, 2025

Silveira GMC responded

We are grateful to have had your business for 20 years! Thank you for trusting us and being a part of the Silveira Family!

May 28, 2025

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Employee Rating

Marc is a professional service writer with many years of experience. Marc has an excellent demeanor for the work he performs as a customer service agent for your dealership. Have a great day! More

by john.felice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli

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Jun 02, 2025

Silveira GMC responded

Thank you so much for your kind words and thoughtful review! We're thrilled to hear that Marc's professionalism and experience made a positive impression during your visit. He truly takes pride in delivering exceptional service, and we’re lucky to have him on our team. We’ll be sure to share your feedback with him. Wishing you a great day as well, and we look forward to serving you again in the future!

May 26, 2025

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Employee Rating

Great customer service, follow through, and quick. I also recommend their warranty they offer when purchasing a vehicle which saved me a lot of money. Highly recommend! More

by lanajpaulsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli

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May 26, 2025

Silveira GMC responded

Lana, Thank you so much for the kind words and recommendation! We're thrilled to hear that you had a great experience with our team and that our warranty helped save you money—that's exactly what we aim for. Providing excellent customer service and a smooth, efficient process is always our priority. We truly appreciate your support and look forward to serving you again in the future!

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