Robert Black

The dealership overall is great. The service department was not good for our last service. My husband waited in the lobby for almost 5 hours for my car with two small children. He ev The service department was not good for our last service. My husband waited in the lobby for almost 5 hours for my car with two small children. He even asked how long it would take so he could make arrangements if needed. He did not receive an answer for the time frame. We were told we needed to come Tuesday because the service person we had worked with last week was not going to be there on Monday the 27th. That person didn’t even end up helping us during our appointment. A very disappointing experience due to the time frame and the service department not being transparent with how long the service would take. My daughter had to miss school because they couldn’t give us an answer. We live in Fernley so we can’t easily just go back home. The service department gets 1 star because they got my tires in very quickly. More

by Gina.Phillips1216 Verified Customer Verified Customer

Report | Print

They got me in and out pretty quick for how busy they were. I have not had a bad experience dealing with the service department, they answer any questions you may have. were. I have not had a bad experience dealing with the service department, they answer any questions you may have. More

by PAROTINOE Verified Customer Verified Customer

Report | Print

Friendly, professional, courteous service without the pushy salesman talk. We knew the car we wanted and they worked to make it happen. pushy salesman talk. We knew the car we wanted and they worked to make it happen. More

by CELTICLAMANITE Verified Customer Verified Customer

Report | Print

Every single person I dealt with was crazy nice, crazy knowledgeable, answered all my questions and even showed me stuff. Didn't make me feel stupid for not understanding things when they came up. 10 out knowledgeable, answered all my questions and even showed me stuff. Didn't make me feel stupid for not understanding things when they came up. 10 out of 10. This will be my new place to go. More

by JWETCH Verified Customer Verified Customer

Report | Print

Purchase pending Will be looking at a vehicle tomorrow We will be there in the morning will be there in the morning More

by JWWENDLING Verified Customer Verified Customer

Report | Print

Robert Black helped me trade in my car and get a new vehicle. He is great at his job, was to the point and got the job done in good time. Very informative, polite, knowledgeable, and I will only go thro vehicle. He is great at his job, was to the point and got the job done in good time. Very informative, polite, knowledgeable, and I will only go through Lithia Chrysler in Reno for future vehicles. Highly recommend! More

by LEEEZAAH Verified Customer Verified Customer

Report | Print

The best experience purchasing a car over the phone and at the dealership that I have ever seen! at the dealership that I have ever seen! More

by HOSKINSMIKES Verified Customer Verified Customer

Report | Print

Such a great dealership! This is the second Jeep from here. No hassle, stress free. I love my new Jeep! Thank you! This is the second Jeep from here. No hassle, stress free. I love my new Jeep! Thank you! More

by RUNSHELLYRUN71 Verified Customer Verified Customer

Report | Print

The whole team was great from start to finish. Great selection, great service, I would recommend Lithia if you’re looking for a great service. Great selection, great service, I would recommend Lithia if you’re looking for a great service. More

by RANDYLRUSHING Verified Customer Verified Customer

Report | Print

Shouldn’t take 2 hours for oil change plus 120 thousand miles on brakes they say there good miles on brakes they say there good More

by kwbest Verified Customer Verified Customer

Report | Print