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Robert Brown
Robert Brown at Walt Massey Chevrolet Marion

Robert Brown

Service Advisor

Walt Massey Chevrolet Marion

6601 Interstate 55 Access Road
Marion, AR 72364

Contact Me
4.6
36 Reviews

been in automotive business since 1979 and i enjoy grilling and playing cornhole and playing pool ,and the outdoors

Dealership Experience

15 yrs, 3 mos

Industry Experience

46 yrs, 7 mos

Languages Spoken

English English

4.6

36 Reviews

Write a Review

36 Reviews of Robert Brown

September 11, 2025

Dealership Rating
Employee Rating

Spent 2636. 36 for work that didn’t fix the problem. After 8 days at your shop. Business at Walt Massey is no more. More

by PBbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Sep 12, 2025

Walt Massey Chevrolet Marion responded

We’re very sorry your repair experience left you feeling this way. Our General Manager, Dan Schian, would like to speak with you directly to review what happened and work toward a resolution. Please call him at your convenience so we can address your concerns.

September 08, 2025

Dealership Rating
Employee Rating

I give Robert Brown 5 stars. However My 10:30 oil change and tire rotation appointment took an hour and 30 minutes. More

by Barbmusic1
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Kelly Sexton

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Sep 12, 2025

Walt Massey Chevrolet Marion responded

We’re glad Robert took great care of you and earned 5 stars! We do apologize for the longer-than-expected wait on your service—we’ll review this to see how we can improve timeliness moving forward.

September 08, 2025

Dealership Rating
Employee Rating

For a small dealership it has always given us exceptional service equal or better than the large dealership we do business with Very accommodating to out time schedule More

by Mbriggs2484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Barnes , Kelly Sexton, Haven’t any management issues

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Sep 12, 2025

Walt Massey Chevrolet Marion responded

We’re so glad to hear our team has provided service that rivals larger dealerships while also accommodating your schedule. We appreciate your trust and look forward to continuing to serve you!

September 05, 2025

Dealership Rating
Employee Rating

I had terrible experience with this company. Didn't back up what the previous tech salesperson told me. Thanks More

by MILLER.CORA53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Schian, Frank Wallace, Ana Lugo, Staci Brawner , Kelly Sexton

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Sep 05, 2025

Walt Massey Chevrolet Marion responded

We’re sorry to hear about your experience. We’d like the chance to address this directly and work toward a resolution. Please contact our COO, Dan Schian, at 404-542-4983 so we can rectify the situation.

August 27, 2025

Dealership Rating
Employee Rating

Dealership and restroom very clean. . Personal professional and courtesy I had a7:30 appointment for an oil change left dealer 1:45 later More

by lynnhester1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Barnes , Kelly Sexton

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Aug 27, 2025

Walt Massey Chevrolet Marion responded

We’re glad you found everything clean and professional during your visit. Thank you for coming in for your oil change—we appreciate you starting your day with us!

August 21, 2025

Dealership Rating
Employee Rating

Great dealer employees are great. They really took care of me on my last service. More

by dfarrell1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Schian, Frank Wallace, Ana Lugo, Staci Brawner, Amber Barnes , Ladarrius Woodard

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Aug 25, 2025

Walt Massey Chevrolet Marion responded

We’re happy to know our team took great care of you during your service visit! Thank you for the kind words.

August 20, 2025

Dealership Rating
Employee Rating

Helped us when we needed it most. Our 2025 Buick Enclave broke a belt while we were on vacation. They took great care care of us. More

by Stan Riehn
Recommend Dealer
Yes

Other Employees Tagged: Robert Brown

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Aug 21, 2025

Walt Massey Chevrolet Marion responded

We’re so glad our team was able to help you during your vacation and get your Enclave taken care of quickly. It’s great to know we could be there when you needed it most!

August 20, 2025

Dealership Rating
Employee Rating

Helped us when we needed it most. Our 2025 Buick Enclave broke a belt while we were on vacation. They took great care care of us. More

by Stan Riehn
Recommend Dealer
Yes

Other Employees Tagged: Robert Brown

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Aug 21, 2025

Walt Massey Chevrolet Marion responded

We’re happy we could be there for you when your Enclave had trouble on vacation. It’s great to know our team took good care of you during a stressful time!

August 18, 2025

Dealership Rating
Employee Rating

Robert and staff are professional kind and knowledgeable. I had to cancel once due to family emergency and was able to get right back in. You just gained a new customer's approval and aporeciation! More

by candismith1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 21, 2025

Walt Massey Chevrolet Marion responded

We’re so glad Robert and the team were able to accommodate you and make the experience a positive one. It’s wonderful to have earned your trust and appreciation!

August 13, 2025

Dealership Rating
Employee Rating

Great service and professional staff was willing to help with questions about your vehicle problems More

by D. Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ana Lugo , Kelly Sexton

Report | Print
Aug 13, 2025

Walt Massey Chevrolet Marion responded

We’re glad our team could provide great service and answer your questions. Helping customers understand their vehicle needs is always a priority for us.

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