Robert Brown
Robert Brown at Walt Massey Chevrolet Marion

Robert Brown

Service Advisor

Walt Massey Chevrolet Marion

6601 Interstate 55 Access Road
Marion, AR 72364

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4.9
18 Reviews
4.9

18 Reviews

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18 Reviews of Robert Brown

July 18, 2025

Dealership Rating
Employee Rating

The dealership is a very good place to go for repair our cars and kind showroom folks. .I can count Robert on taking care of our repairs and is fast checking on everything and does his best ! More

by GARYTAYLOR0
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Robert’s assistants does great too

Jul 19, 2025

Walt Massey Chevrolet Marion responded

We’re grateful for your kind words and continued trust! It’s great to hear Robert has been dependable and thorough with your repairs, and that our team has made you feel welcome. We appreciate you choosing us!

July 18, 2025

Dealership Rating
Employee Rating

They took care of my flat very efficiently. I picked the car up on Monday AM. More

by dan@gmail.com
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ana Lugo

Jul 19, 2025

Walt Massey Chevrolet Marion responded

Glad we could get your flat taken care of quickly and efficiently! We appreciate you trusting us with your vehicle.

July 17, 2025

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Employee Rating

Robert had been outstanding since I started my service with Holly. Always checking and given updates on the work that’s needed on your vehicle before the service is started More

by FAYE6766@att.net
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 19, 2025

Walt Massey Chevrolet Marion responded

It’s wonderful to hear how consistently Robert has taken care of you since the beginning! Keeping you informed and updated is a priority for us, and we’re glad he’s made your service experience a great one.

July 16, 2025

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Like the communication and keeping me updated on the vehicle! Good attitude and fast work More

by Booman1980.tkj4
Service Price Transparency
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Recommend Dealer
Yes
Jul 19, 2025

Walt Massey Chevrolet Marion responded

We’re glad you appreciated the communication, updates, and quick service! A positive attitude and keeping you informed are priorities for us—thanks for the great feedback!

July 16, 2025

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I have been pleased with all interactions and the service I have received since purchase of my vehicle in August 2018. I am glad to see the staff that I have trusted over the years have stayed with the deale More

by jeanieumstot
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Rowand, sales, deceased, honest Christian man

Jul 19, 2025

Walt Massey Chevrolet Marion responded

It means so much to hear that you’ve continued to trust us over the years, even with the change in ownership. We’re especially grateful that you choose to drive an hour for service—your loyalty and confidence in the team truly mean the world to us!

July 14, 2025

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Nice price on oil change and rotation. Glad I had all the brakes checked, rotors ground, and new pads put in all 4 wheels! We’ll be back! More

by dan@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ana Lugo

Jul 19, 2025

Walt Massey Chevrolet Marion responded

Great to hear everything went smoothly and that you took care of the brakes while you were in! We’re glad you found value in the service, and we look forward to seeing you next time!

July 10, 2025

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I like the location and I trust the people to fix my car and pickup right the first time and everyone is really nice! More

by jparkerjr
Service Price Transparency
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Recommend Dealer
Yes
Jul 12, 2025

Walt Massey Chevrolet Marion responded

We’re glad to hear you trust our team and enjoy the convenience of our location! Getting things done right the first time is what we aim for—thanks so much for your kind words!

July 02, 2025

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I think this was the first day of the changeover. The young, eager salesmen were way too worrisome. We’ve been buying new vehicles there yearly working with Joe Roberts and Frank Wallace. I doubt tha More

by judy.manning98
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Frank Wallace

Jul 03, 2025

Walt Massey Chevrolet Marion responded

We’re sorry to hear about your recent experience and understand how important familiarity and trust are when making a purchase. Your loyalty over the years means a great deal to us, and it’s disappointing to know we may have let you down during this transition. Dan Schian, our General Manager, would welcome the chance to speak with you directly and see how we can make things right.

June 27, 2025

Dealership Rating
Employee Rating

Tried to charge for a factory warranty to tighten stepsister. Had to call dealer correct More

by No clue
Service Price Transparency
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Recommend Dealer
Yes
Jun 28, 2025

Walt Massey Chevrolet Marion responded

We're sorry to hear about the confusion and appreciate you bringing this to our attention. We’re glad you were able to get it corrected. If there’s anything more we can do to help, please don’t hesitate to reach out.

Jun 28, 2025

Walt Massey Chevrolet Marion responded

Glad to hear you had a smooth and friendly experience—and that you caught the June special! We appreciate you coming in and look forward to seeing you next time!

June 26, 2025

Dealership Rating
Employee Rating

On time, neat and clean, friendly I got a June special on oil change yeh!! More

by phyllisoneal39
Recommend Dealer
Yes

Other Employees Tagged: Robert Brown

Jun 28, 2025

Walt Massey Chevrolet Marion responded

Awesome to hear everything was timely and tidy—and even better that you scored the June oil change special! We’re glad you had a great visit and hope to see you again soon!

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