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Robert Brown
Robert Brown at Walt Massey Chevrolet Marion

Robert Brown

Service Advisor

Walt Massey Chevrolet Marion

6601 Interstate 55 Access Road
Marion, AR 72364

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4.4
9 Reviews
4.4

9 Reviews

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9 Reviews of Robert Brown

June 26, 2025

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Employee Rating

I was charged for service not render and $45. 00 for power steering fluid not needed!!! More

by jg1459911
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
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June 26, 2025

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The service advisors are very courteous and help me with issues and scheduling future service appointments More

by lastcall67
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ana Lugo, Staci Brawner , Brandon in the service dept

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June 26, 2025

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On time, neat and clean, friendly I got a June special on oil change yeh!! More

by phyllisoneal39
Recommend Dealer
Yes

Other Employees Tagged: Robert Brown

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June 21, 2025

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I was told to be there at 7:30 for an oil change and to have my window looked at. I was there 3 hours and only the oil change was done by 10:30. I had to go into the office and ask the status because my c More

by jdkbarton
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 21, 2025

Walt Massey Chevrolet Marion responded

We’re sorry to hear about the delay and lack of communication during your visit. That’s not the experience we aim to provide. Our GM, Dan Schian, would really appreciate the opportunity to speak with you directly to better understand what happened and work toward making it right. We’re also unable to locate a repair order under your name, so please reach out when you can so we can connect the dots and resolve this properly.

June 19, 2025

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Robert was great to deal with. Got my car back up and running and is like "new". I sure appreciate the service department. More

by ldaniel157
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Workmanship
Service Communication
Recommend Dealer
Yes
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Jun 19, 2025

Walt Massey Chevrolet Marion responded

So glad to hear Robert got your car back up and running like new! We appreciate the shoutout to our service department—they work hard to make sure every vehicle gets the care it needs. Thanks for trusting us!

June 16, 2025

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Employee Rating

Robert has always been great to my family and I. I have always recommended him to others for service. More

by spencer.morris06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Wallace, Ana Lugo

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Jun 19, 2025

Walt Massey Chevrolet Marion responded

We truly appreciate your continued support and kind words about Robert! It means a lot that you’ve recommended him to others—he’s a valued part of our team, and we’re glad he’s earned your trust.

June 16, 2025

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Employee Rating

Robert has always been excellent to deal with in the service department. He handles all your vehicle concerns More

by jackimom51
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2025

Walt Massey Chevrolet Marion responded

Robert truly goes above and beyond, and we're so glad you've had such consistently positive experiences with him. Knowing your vehicle concerns are in good hands makes all the difference—thank you for your trust and continued support!

June 13, 2025

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This staff has always been great! I love doing business with them and will continue doing business with them! More

by spencer.morris06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Wallace, Ana Lugo, Staci Brawner

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Jun 19, 2025

Walt Massey Chevrolet Marion responded

We’re so glad to hear that! Your loyalty means the world to us, and we look forward to continuing to serve you with the same great experience every time.

June 12, 2025

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Friendly employees that help you Where's your needs And a good location for me to come Get My Service work done for my vehicles More

by KEVIN.MASON02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Wallace, Staci Brawner, Amber Barnes

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Jun 19, 2025

Walt Massey Chevrolet Marion responded

We’re happy to hear our team has been friendly and helpful, and that our location works well for you! We appreciate you choosing us for your vehicle service and look forward to seeing you again.

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