Robert Chen

The service advisor was nice. I like the way they took my car in right away. It was my first time coming here I think they provided me with excellent customer service I like the way they took my car in right away. It was my first time coming here I think they provided me with excellent customer service More

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Very good dealership. This was our second time perching a new car from Ourisman Honda Laurel. Sales , Managers and Finance are terrific. Sarah Blackmon was fantastic. She This was our second time perching a new car from Ourisman Honda Laurel. Sales , Managers and Finance are terrific. Sarah Blackmon was fantastic. She was very professional, patient and answered all our questions. Very pleasant experience overall. More

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The staff was pleasant and efficient. I was given all the information needed in order to purchase the car that met my needs. Alex Chen and Bobby Mills were exceptional. I was given all the information needed in order to purchase the car that met my needs. Alex Chen and Bobby Mills were exceptional. More

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The dealership was great and my sales rep Bre got me in and out! Thanks and out! Thanks More

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This was a big decision and the team helped me each step of the way. of the way. More

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I sent an email yesterday, July 21, at 4:54 PM to Mr. Chen and Victor Forchue requesting the removal of additional products—a 10-year extended warranty and 5 years of prepaid maintenance—from the financi Chen and Victor Forchue requesting the removal of additional products—a 10-year extended warranty and 5 years of prepaid maintenance—from the financing. I asked that we proceed with only the base vehicle price, taxes, title, and required fees, as those add-ons would increase my monthly payment, which I had already discussed with Victor during the purchase last Saturday. Mr. Chen and Victor called me this morning by 10:00 AM, and we met shortly afterward. During our meeting, they presented a resolution that was better than what we had concluded last Saturday. I am somewhat satisfied with their proposed solution and appreciated their effort to address my concerns. I have since received confirmation that the agreed-upon changes will be implemented. That’s good service, and I’m glad we were able to reach a fair outcome. More

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Excellent service, the kindness here is consistent throughout the staff, and it is a place that you can trust. I was cared for throughout the process, and received real advice that guided my decision, throughout the staff, and it is a place that you can trust. I was cared for throughout the process, and received real advice that guided my decision, to a positive end. There is a bit of a hierarchy in the sales team, because Bre is the best there is. More

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I can tell my family and friend they can go over there to fix the car problems fix the car problems More

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A subordinate replied to my inquiry to Mr. Chen. Totally unsatisfactory! I bought a used 2024 Toyota 4 Runner from Ourisman. 45 Days later, they cannot seem to get the title from the auction h Chen. Totally unsatisfactory! I bought a used 2024 Toyota 4 Runner from Ourisman. 45 Days later, they cannot seem to get the title from the auction house where they bought the vehicle. So, this company sold me a vehicle on which they did not have a clear title - UNBELIEVABLE! Furthermore, when the vehicle was delivered, I was informed that there was only one FOB. There should have been two. Yet no one in this organization will lift a finger to get a second FOB, which they could easily do, since Ourisman has four different Toyota dealerships. Furthermore, in preparation for a road trip, I discovered that the tire jack and all related equipment for changing a tire were missing. More crickets. More

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The sale Representative who worked with me was very friendly and helpful in answering my questions and concerns. Thank my nephew’s referral. Ourisman Honda of Laurel rocks! friendly and helpful in answering my questions and concerns. Thank my nephew’s referral. Ourisman Honda of Laurel rocks! More

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