Robert Czaplicki

Robert Czaplicki is top notch, professional, quick & thorough ... as usual!! I recently completed a 6-month scheduled follow-up visit for an AutoButler Treatment, and during that visit not only was the thorough ... as usual!! I recently completed a 6-month scheduled follow-up visit for an AutoButler Treatment, and during that visit not only was the treatment performed & product applied, but Robert also quickly got me scheduled for a same-day 12 point inspection and was able to scout up a "Dealer Loaner for me, even though there was a scheduling snafu & when I showed up, they indicated my appointment was for that day, but following month! None-the-less Robert checked, went the extra mile & got it all done. I did receive a well detailed, complete text with video history of the inspection & all results. My X4 was ready to go that same day, and I was notified of the Ready-for-Pick-up status of my car. The loaner provided was an immaculate 2024 BMW 3 Series with a full tank of gas. Robert is the Best & I will always ask for him by name. The Dealership & Service Department under Rob Cole are Great ... and the Dealership facility & amenities are superb!! MRogers . More

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It was a pleasure having the BMW team by my side. Technology can be daunting and the stress of the unknown was alleviated. Thank you Technology can be daunting and the stress of the unknown was alleviated. Thank you More

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Robert was excellent and remedied our windshield wiper issue with new blades and washed our windshield inside and outside. Robert is always friendly and helpful. Darien was able to explain and take care issue with new blades and washed our windshield inside and outside. Robert is always friendly and helpful. Darien was able to explain and take care of an owner ID issue. Darien is a wealth of knowledge and a polite young man. Both are excellent employees. More

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I bought my BMW X7 from BMW of Ocala in the middle of the pandemic. The sales people were wonderful and it was such a pleasant experience that I take it back to the dealership for all service work even thoug pandemic. The sales people were wonderful and it was such a pleasant experience that I take it back to the dealership for all service work even though I live in the Orlando area. Actually, they come and pick it up because they're that good! The service people, Robert in particular, are outstanding; they're knowledgeable, courteous and have never made me feel stupid or that I was being cheated, unlike a dealership in Orlando where I take one of my exotic cars for service. I can't recommend the service department highly enough at BMW of Ocala. Thank you Robert for such great customer care! More

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Our buying experience at BMW of Ocala was heads above the rest. You are not just a customer, you become a member of the family. rest. You are not just a customer, you become a member of the family. More

by Vanguardmom Verified Customer Verified Customer

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Great employee's! Robert always goes the extra mile, so Iappreciated ! Lou is awesome and Frank is easy to work with. Robert always goes the extra mile, so Iappreciated ! Lou is awesome and Frank is easy to work with. More

by caronmilkey Verified Customer Verified Customer

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Excellent The experience was ok. A lot of the great service that bmw use to offer is gone away. Customers service has decreased. Car loaner service needs to be replaced. That was an A lot of the great service that bmw use to offer is gone away. Customers service has decreased. Car loaner service needs to be replaced. That was an awesome service that no longer offered More

by LISAMUSSH@AOL.COM Verified Customer Verified Customer

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Our overall experience at BMW of Ocala was outstanding. If it wasn’t for Lou Tatar, our salesman, we may not of purchased our X4 M 40i. Lou was patient with us and was very kind. Lou had a thorough unders If it wasn’t for Lou Tatar, our salesman, we may not of purchased our X4 M 40i. Lou was patient with us and was very kind. Lou had a thorough understanding of the car and explained all the features clearly to us. James Jupiter was very professional during the negotiations. We are extremely happy with our car. Thank you BMW of Ocala! More

by johnkasberger Verified Customer Verified Customer

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Exceptional with exception of the new policy of not offering loaners No I will not offering loaners No I will not More

by BRUCE_FISHMAN@ICLOUD.COM Verified Customer Verified Customer

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Excellent can't say enough good about the dealership. That's why we have been dealing with them for 18 years That's why we have been dealing with them for 18 years More

by Cancun11 Verified Customer Verified Customer

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