Robert Garcia
Robert Garcia at Russ Darrow Nissan of West Bend

Robert Garcia

Sales Manager

Russ Darrow Nissan of West Bend

2665 W Washington St
West Bend, WI 53095

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4.4
36 Reviews

Dealership Experience

1 yr, 7 mos

Industry Experience

16 yrs, 1 mo

4.4

36 Reviews

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36 Reviews of Robert Garcia

August 23, 2025

Dealership Rating
Employee Rating

Fantastic customer service and text notifications were great . Highly recommend hands down. Thank you Becky More

by Becky
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2025

Russ Darrow Nissan of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

August 16, 2025

Dealership Rating
Employee Rating

The process was very smooth. I only planned on stopping in to look at the Nissan Kicks, 2.5 hours later I was driving my new car home. Drake was a great salesman, very helpful wi More

by Kimberly Ann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke

Aug 16, 2025

Russ Darrow Nissan of West Bend responded

Thanks for sharing about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

August 07, 2025

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Employee Rating

I feel like the service counter is not friendly but all the mechanics that I have met are wonderful. More

by ANGELA39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 08, 2025

Russ Darrow Nissan of West Bend responded

We're sorry to hear you didn't have a 5-star experience, Angela, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

July 20, 2025

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Employee Rating

I enjoyed the hospitality and welcoming invitation to new experiences. The process was a bit long as expected but nothing we couldn't handle. Was told many new ways and paths to take and was also given many More

by Caleb Muilenburg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyle Schmidt

Jul 20, 2025

Russ Darrow Nissan of West Bend responded

Thanks for sharing about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

July 09, 2025

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Employee Rating

Delivery Detail was horrible. Drake is an awesome salesman. He is very personable and easy to get along with. More

by Dmretzlaff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke , Shannon Pankratz

Jul 09, 2025

Russ Darrow Nissan of West Bend responded

Thank you for your review. We're sorry you did not have a 5 star experience. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and we would love to see how we could improve. Mitchell Darrow mitchell.darrow@russdarrow.com

July 03, 2025

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Employee Rating

I had trinity for my sales person. She was knowledgeable and helpful. She made the process feel effortless. More

by KAYLASPANKOWSKI
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Pankratz, Blake-manager 2 stars. Trinity-sales 5 stars

Jul 03, 2025

Russ Darrow Nissan of West Bend responded

Thanks, Kayla, for sharing about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

June 25, 2025

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Employee Rating

The sales manager Robert was insisting on me doing financing through them, I stated I had financing through my bank. He said I’m one of the few people who he’s met who “doesn’t like to save money”. Ve More

by HOME_LIFE05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 25, 2025

Russ Darrow Nissan of West Bend responded

Thanks for your feedback on your recent visit to Russ Darrow Nissan of West Bend. It's great to hear that Robert was able to assist you and that you had such a positive experience. Mitchell Darrow mitchell.darrow@russdarrow.com

June 22, 2025

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My wife and I needed a new vehicle four are growing family. We traded in our old vehicle they gave us top dollar. We were in and out with a brand new vehicle within two hours. Our car salesman drake wa More

by FEDELEJ53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke , Shannon Pankratz

Jun 22, 2025

Russ Darrow Nissan of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

June 18, 2025

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Employee Rating

I do not recommend purchasing a used vehicle from this establishment. Many problems have occurred in the 2 months since purchasing. Problems that should have been taken care of before putting it on the lo More

by THEONLYKINGBOO02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brandon Wilder , Shannon Pankratz

Jun 18, 2025

Russ Darrow Nissan of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

June 18, 2025

Dealership Rating
Employee Rating

They were very professional and honest with what they're selling. Brandon is a great guy that doesn't push you into buying something you don't want.. More

by ZACKGENZZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke, Brandon Wilder

Jun 18, 2025

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

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