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Robert MacDonald
Robert MacDonald at Transwest Ford

Robert MacDonald

Service Foreman

Transwest Ford

1515 E 20th St
Scottsbluff, NE 69361

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4.6
55 Reviews
4.6

55 Reviews

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55 Reviews of Robert MacDonald

November 02, 2025

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Employee Rating

Rob was very helpful in keeping me informed about the situation repairing my truck and future items to keep my vehicle in tune More

by DIMASLEN57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Ramirez, Collin Cole

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Nov 06, 2025

Transwest Ford responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 24, 2025

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Employee Rating

I love the valet service! Sunshine just manages everything for me whenever I need my car taken for service. It’s one of the reasons why I will always buy my car at Transwest More

by aalozano22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alessandro Meloni, Brian Christeleit, Mario Ramirez, Randy Bennett, Savannah Anderson, Christan Hawley

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Oct 27, 2025

Transwest Ford responded

Thank you for your sincere review, aalozano22. We're pretty big fans of Sunshine, too! We have a wonderful team willing to serve you. Thank you so much for taking the time to share your praises! We appreciate you and your business and are looking forward to working with you in the future! Transwest Ford

October 24, 2025

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Employee Rating

Everyone at the dealership was professional, polite,and very helpful I would recommend all my family and friends to go there More

by lt379
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sunshine Eisenbarth, Brian Collar, Nathan Kendall, Michael Mawhinney, Daniel Ramirez, Randy Bennett, Savannah Anderson, Collin Cole

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Oct 27, 2025

Transwest Ford responded

Thanks for the wonderful review, Lt379. Wow, what a great testimonial. Sounds like you worked with our whole team. Shout out to Sunshine, Brian, Nathan, Robert, Michael, Daniel, Randy, Savannah, and Collin. We're glad we could get you taken care of, Brian, and hope to continue working with you on all your service, parts, and sales needs! Transwest Ford

Nov 06, 2025

Transwest Ford responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!

October 17, 2025

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Employee Rating

Transwest bought the local dealership recently- - positive change. We have been doing business on that corner thru three name changes that come to mind. More

by giarc56_69357
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Drew Allen, Brian Christeleit, Mario Ramirez, Carlin Townsend, Collin Cole

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Oct 21, 2025

Transwest Ford responded

Thanks for noticing, giarc56-69357. We're family-owned and operated, and it's our goal to build a lifelong relationship with you! Hope to work with you again soon! Sincerely, The Transwest Team

September 20, 2025

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Employee Rating

Got vehicle in right away and did their job. Savanna was very pleasant and cashier was pleasant also More

by none25
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Bennett, Savannah Anderson , Breanna Craig

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Sep 24, 2025

Transwest Ford responded

Thanks for your compliments, none25. We will pass along the kind compliment to our service team for their outstanding efforts. Thank you for allowing us to earn your business. Transwest Ford

June 08, 2025

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Employee Rating

Very helpful staff. Thanks for helping to sync my phone, for the guy who caught the faulty seal on the oil filter and fixed it. I appreciate it! More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Bennett , Breanna Craig

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Jun 11, 2025

Transwest Ford responded

Thanks for the great review, Tammy! We appreciate the endorsement. We do have some of the best all-around mechanics around. Looking forward to working with you again! Safe Travels, The Transwest Team

May 01, 2025

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Employee Rating

Expressed interest in a vehicle online and was contacted within 5 to 10 minutes. Courteous and great service by not only Michael but also other sales people and the general manager. Great experience. More

by thilyard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alessandro Meloni, Michael Mawhinney

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May 01, 2025

Transwest Ford responded

You are welcome, thilyard. We strive to provide a smooth buying experience. We're proud to be your hometown Ford dealership. Thank you for your business. Transwest Ford

April 12, 2025

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Employee Rating

Friendly and informative service, didn't over charge, and fairly kept me up to date on progress More

by Sukkafat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig

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Apr 15, 2025

Transwest Ford responded

Thank you so much, Sukkafat1! We're glad our staff was friendly and informative. We strive to exceed your expectations! We look forward to working with you again soon! Transwest Ford

April 02, 2025

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Employee Rating

Poor communication skills with poor knowledge of simple questions with a lot of what service advisor quoted herself of “miscommunication” More

by TB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Savanna

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Apr 04, 2025

Transwest Ford responded

We are so sorry, TB. We strive to offer excellent customer service every day. We like to learn from these moments. Would you be interested in sharing your experience with our customer liaison? This will help us learn from our shortcomings. You can reach our customer liaison at 303-301-7501. AN additional insight would be greatly appreciated. Again, our apologies.

March 31, 2025

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Employee Rating

Mario was very professional and courteous, he always goes out of his way to make sure everything is taken care of and that we are happy with the service and with Mario it is always great! More

by ET97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig

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Apr 01, 2025

Transwest Ford responded

Thanks for saying so. ET97. Mario is a great asset to our Service Department. We appreciate your business and look forward to working with you in the future. Transwest Ford

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