Robert MacDonald
Robert MacDonald at Transwest Ford

Robert MacDonald

Service Advisor

Transwest Ford

1515 E 20th St
Scottsbluff, NE 69361

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4.5
50 Reviews
4.5

50 Reviews

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50 Reviews of Robert MacDonald

June 08, 2025

Dealership Rating
Employee Rating

Very helpful staff. Thanks for helping to sync my phone, for the guy who caught the faulty seal on the oil filter and fixed it. I appreciate it! More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig, Randy Bennett

Jun 11, 2025

Transwest Ford responded

Thanks for the great review, Tammy! We appreciate the endorsement. We do have some of the best all-around mechanics around. Looking forward to working with you again! Safe Travels, The Transwest Team

May 01, 2025

Dealership Rating
Employee Rating

Expressed interest in a vehicle online and was contacted within 5 to 10 minutes. Courteous and great service by not only Michael but also other sales people and the general manager. Great experience. More

by thilyard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 01, 2025

Transwest Ford responded

You are welcome, thilyard. We strive to provide a smooth buying experience. We're proud to be your hometown Ford dealership. Thank you for your business. Transwest Ford

April 12, 2025

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Friendly and informative service, didn't over charge, and fairly kept me up to date on progress More

by Sukkafat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig

Apr 15, 2025

Transwest Ford responded

Thank you so much, Sukkafat1! We're glad our staff was friendly and informative. We strive to exceed your expectations! We look forward to working with you again soon! Transwest Ford

April 02, 2025

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Employee Rating

Poor communication skills with poor knowledge of simple questions with a lot of what service advisor quoted herself of “miscommunication” More

by TB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Savanna

Apr 04, 2025

Transwest Ford responded

We are so sorry, TB. We strive to offer excellent customer service every day. We like to learn from these moments. Would you be interested in sharing your experience with our customer liaison? This will help us learn from our shortcomings. You can reach our customer liaison at 303-301-7501. AN additional insight would be greatly appreciated. Again, our apologies.

March 31, 2025

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Employee Rating

Mario was very professional and courteous, he always goes out of his way to make sure everything is taken care of and that we are happy with the service and with Mario it is always great! More

by ET97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig

Apr 01, 2025

Transwest Ford responded

Thanks for saying so. ET97. Mario is a great asset to our Service Department. We appreciate your business and look forward to working with you in the future. Transwest Ford

March 27, 2025

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Employee Rating

Overly expensive just for them to look at my car. She did not give me all the detail's of the recall More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Breanna Craig

Apr 01, 2025

Transwest Ford responded

We are so sorry to see your review, none23. We will provide any information you are looking for on your recent recall. At your convenience, would you reach out to our customer liaison? She will gladly assist you at 303-301-7501.

March 25, 2025

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Employee Rating

Transwest in my opinion is a reliable dealership. Stephen listened to and answered all my questions. Any issues were addressed in a professional manner. The vehicle was purchased out of the state I More

by ramjfe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 28, 2025

Transwest Ford responded

We appreciate you giving such a sincere review, ramjfe. What great compliments for our team. We aim to give you a great experience every time. We hope to be your hometown Ford and look forward to working with you. Sincerely, The Transwest Team

March 21, 2025

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I came in wanting to get my pickup cleaned up. I was very impressed by the service adviser and the detailing crew they got me in and out in about half a day. The vehicle came out looking 10 times More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig

Mar 28, 2025

Transwest Ford responded

That's great to hear, none 23. We have a great team there to assist you with all your needs. We really appreciate your business, and we're looking forward to seeing you in the future for routine maintenance visits! Transwest Ford

March 21, 2025

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Employee Rating

I was completely satisfied with the work and appreciated the follow up phone call on service More

by Laurie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2025

Transwest Ford responded

Laurie, thank you so much! We're glad we could answer your questions and exceed your expectations! We look forward to working with you again soon! Transwest Ford

March 14, 2025

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Employee Rating

Very professional, great service and they had News Max playing on the TV in the waiting area! More

by jeffkimmetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig

Mar 24, 2025

Transwest Ford responded

Jeffkimmetz, thank you so much for taking the time to spread the word about our great team! We're so glad we could help you out. Glad you enjoyed the amenities of our waiting room! We appreciate your business and look forward to working with you in the future! Sincerely, The Transwest Team

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