Robert Olden

Stellar service as always. Attentive and timely. These guys all deserve a raise. Thank you. Attentive and timely. These guys all deserve a raise. Thank you. More

by w1lki3 Verified Customer Verified Customer

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We took our pacifica there for a battery/charging issue. The dealer had the van for a month. We were provided a loaner vehicle even though one was covered under our aftermarket warranty, which was very nice The dealer had the van for a month. We were provided a loaner vehicle even though one was covered under our aftermarket warranty, which was very nice. The van battery would go dead after sitting for one day. After 2 weeks of the van being at the dealer and no contact, I contacted them and they stated that the cause was narrowed down to 2 possible problems. 2 weeks later on a Friday I was notified that the van was repaired and that I could pick it up whenever I wanted. I wasnt able to pick the van up until the following Tuesday. I did not notify them that I was coming to get the van. When I arrived my van was out front of the shop running which I thought was strange since they did not know that I was coming to pick it up. I then asked the service writer why it was running and he stated that it was jump started and after sitting over the weekend it was normal. Well I know this is not normal, and it is the exact reason why I brought it to the dealer in the first place. So the van sat at the dealer for another week before I called again to get a report on it. The service writer stated that the mechanic did not fully charge the batteries before parking it and was reassured that it was ok to take.As a mechanic I know that the first thing that must be done when a vehicle has a battery/charging issue is the battery must be fully charged and tested as you can not test these new electrical systems with a weak battery. Second you do not let a customers car charge the battery using their gas. You always put the vehicle on the battery charger. So I was pretty upset to see my vehicle out front running to charge the batteries burning fuel for no reason. After I retrieved the van from the dealer my wife used it for a week. The van then sat for a full day on Sunday and would not start on monday morning and she was leaving the house at 5:30 to be to work at 6:00. I was extremely upset that I had to go out and jump start the van that early in the morning and concerned about the reliability of the vehicle being that she carries our children around in it. Krystal really dropped the ball on this one. Their sales department was excellent. I'm sorry to say the service department was terrible. More

by jmbdodge20 Verified Customer Verified Customer

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They were able to get me the vehicle at the sticker price with out any negotiation. with out any negotiation. More

by pjones2212 Verified Customer Verified Customer

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They helpful and explained the repairs made and needed throughout the process. They are understanding of the distance I drive to get work done and respect my time. throughout the process. They are understanding of the distance I drive to get work done and respect my time. More

by karenirwinrn Verified Customer Verified Customer

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Love the service Tavel 70 minutes to come. I hope that supports the great service I hope that supports the great service More

by kasiapisarski Verified Customer Verified Customer

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Easiest car experience I’ve ever had and this is the fifth vehicle I’ve purchased. Won’t go anywhere else!! fifth vehicle I’ve purchased. Won’t go anywhere else!! More

by cheeho124 Verified Customer Verified Customer

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Everyone is great. Friendly and very accommodating. Clean facility. Excellent waiting room clean and accommodating. Friendly and very accommodating. Clean facility. Excellent waiting room clean and accommodating. More

by kristina11690 Verified Customer Verified Customer

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I am always very satisfied with quick and reliable service I get from Krystal team service I get from Krystal team More

by u411550dh Verified Customer Verified Customer

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The service is great but I keep getting requests to rate Krystal for the same service. That won’t stop me from coming back. Krystal for the same service. That won’t stop me from coming back. More

by mrmom13 Verified Customer Verified Customer

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Adam and his Service Dept never Fails and never Disappoints Jason H and Jarrett and Bob are always there to listen and Help you The Techs are great Mechanics and Personal Disappoints Jason H and Jarrett and Bob are always there to listen and Help you The Techs are great Mechanics and Personal More

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