Ron Garretsen

On March 31, 2026, Barbee’s Freeway Ford of Denver sold me an $80K truck with no title and no disclosure of that fact. The VISOR VIN app declared that the truck had been for sale for a full 30 days when I me an $80K truck with no title and no disclosure of that fact. The VISOR VIN app declared that the truck had been for sale for a full 30 days when I purchased it, but I guess BFF never intended to title the truck in their name. On April 13th, when I attempted to register the truck in my state of Arizona, I was told I must have a paper title from BFF. I contacted salesman Shawn Tuggle, and his text response was simply that “…it takes time to get a title.” That is not true when you legally own the vehicle you are selling, because you already hold the title. A BFF title clerk called, and she told me it could take weeks to get the title, and if my CO temp tags expired on May 29th, they could be extended. Later that day, Shawn texted that I would receive a call from “Joe the sales manager”. Neither Joe nor any other BFF representative (other than the title clerk) ever called with explanation, update, or apology. CO Revised Statute 42-6-112 requires that a dealership deliver a title to the customer within 30 days. At 30 days, the title still wasn’t delivered, and I filed a criminal report with the CO Department of Revenue. By May 14th, BFF still had not delivered a title and were in violation of the law, and my CO temporary tags were fast approaching the May 29th expiration. A criminal investigator with the CO DOR informed me that temporary tags cannot be extended for out-of-state sales, contrary to the lie that the BFF title clerk told. That would leave me with no legal vehicle to operate. Salesman Shawn Tuggle sold me the truck knowing that I was purchasing it from Arizona with the intent of immediately travelling the country full-time with a travel trailer, yet at no point did he or any other representative of BFF disclose that the truck had title issues and that these issues would become mine. As a result, the cross-try RV travel that I purchased the truck for would be foolish to commence. Escalating the situation didn’t help. My emails to Director of Operations Brent Danner on April 14 and May 14 were ignored, as were May 14th emails to sales and financing managers Doug Lawrence, Ron Garretsen, and Joe Bejarano. Apparently, avoiding difficult topics gets one promoted at BFF. It was not until May 20th, fifty-two days post sale, that BFF delivered a title that should have been delivered at the time of sale. The stress and limitations that FF had caused were very real. I regret buying from Barbee’s Freeway Ford of Denver, but I’m sure they have no regrets. They have the eighty thousand, four hundred six dollars and seventy cents that I paid in cash. Mr. Tuggle has his commission, and management was comfortable ignoring me and the hardship they caused. Why not, it takes time to get the title, right Shawn? The CO DOR informed me that BFF would be receiving a warning letter. More

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