Great job !
Very efficient best experience I’ve ever had at a dealership service dept
Very efficient best experience I’ve ever had at a dealership service dept
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by HDF1869
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2025 -
Ford of Latham responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Latham Ford was very attentive, very fast, and very
courteous. Tim at the service desk made sure I knew what was going on every step of the way and notified me as soon as things were done.
courteous. Tim at the service desk made sure I knew what was going on every step of the way and notified me as soon as things were done.
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by Mark G
Service Price Transparency
Other Employees Tagged:
Timothy Veeder
Oct 07, 2025 -
Ford of Latham responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Great experience.
Warm greeting from service representative Donat who kept me up to date on progress of the repair and got me transportation back when it was completed
Warm greeting from service representative Donat who kept me up to date on progress of the repair and got me transportation back when it was completed
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by jtemple1
Service Price Transparency
Other Employees Tagged:
Donat Poirier
Sep 27, 2025 -
Ford of Latham responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
The people that work there are helpful and I like your
pick up and delivery service
pick up and delivery service
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by Jmarsett
Service Price Transparency
Other Employees Tagged:
Mike
Sep 22, 2025 -
Ford of Latham responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ford of Latham. We look forward to having you as one of our valued customers for many more years to come!
I had a 10AM appointment on 7/31, which was the earliest
appointment I could get when I called on 7/21 with a brake problem which was due to a recall. When I arrived at 10AM I waited over 2 hours and was to
appointment I could get when I called on 7/21 with a brake problem which was due to a recall. When I arrived at 10AM I waited over 2 hours and was told this was not an appointment but put me in a que?? At that point I asked the service manager what kind of poor quality service Latham ford provides, at which point he and a tech checked my truck but found no problem with the brakes. I have since received a recall letter. This problem resulted in me scraping a guardrail to avoid rearending another car causing $5700 which I expect Ford to pay for.
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by BBEBERWYCK
Verified Customer
Verified Customer
Sep 21, 2025 -
Ford of Latham responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
They did a great job of getting my car in and out in
advance of the time I had requested. All services were completed properly.
advance of the time I had requested. All services were completed properly.
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by PMWATERVLIET
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Michael hunter
Sep 13, 2025 -
Ford of Latham responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Great dependable dealership.
Friendly, customer oriented, knowledgeable, ON TIME, patient, reliable, CLEAN Area’s and busy.
Friendly, customer oriented, knowledgeable, ON TIME, patient, reliable, CLEAN Area’s and busy.
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by TWIN1955
Verified Customer
Verified Customer
Service Price Transparency
Sep 10, 2025 -
Ford of Latham responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Wonderful service by very nice people, thank you!
We appreciate your professionalism and your kindness.
We appreciate your professionalism and your kindness.
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by rainvillecarole
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Shannon
Aug 31, 2025 -
Ford of Latham responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Service was performed in the time that was stated and I
was very informed. Thanks.
was very informed. Thanks.
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by RLMURPHY2006
Verified Customer
Verified Customer
Service Price Transparency
Aug 30, 2025 -
Ford of Latham responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Donat and the whole service team are phenomenal.
I am an older disabled man and they went out of their way to make sure I was comfortable.
In addition to the personal service, Donat and team veri
I am an older disabled man and they went out of their way to make sure I was comfortable.
In addition to the personal service, Donat and team verified my warranty coverage to make sure I had the repairs I needed.
Thank you VERY much.
Ps… I love my FORD F150.
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by REALLYGRUMPY.MAN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Donat and his team
Aug 30, 2025 -
Ford of Latham responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
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