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Ronald Draves
Ronald Draves at Ford of Latham

Ronald Draves

Service Manager

Ford of Latham

637 Columbia St.
Latham, NY 12110

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4.3
86 Reviews
4.3

86 Reviews

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86 Reviews of Ronald Draves

January 14, 2026

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Employee Rating

Pleasure to deal with on service and I got a good deal when I bought my explorer. More

by PMSCORZA727
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Recommend Dealer
Yes
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Jan 14, 2026

Ford of Latham responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ford of Latham. We look forward to having you as one of our valued customers for many more years to come!

January 11, 2026

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The service team were great, even the gentleman who met us as we entered the garage was kind and so courteous. All I remember was he was very tall, great guy More

by DAVEK54WALL
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Yes
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Jan 11, 2026

Ford of Latham responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 10, 2026

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Everything is easy. .arranging service and arrival ease, and communication during service. Smooth and professional More

by PMSCORZA727
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2026

Ford of Latham responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ford of Latham, we look forward to having you as a valued customer for many years to come!

January 09, 2026

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Professional, friendly, reliable. Always helpful and courteous. Quick service, polite, always follow up with customer More

by Mary
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michael Hunter service

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Jan 09, 2026

Ford of Latham responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ford of Latham.

December 31, 2025

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That staff was very courteous and informative. They communicated and explained the service needed very well. More

by EBRESKY
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Recommend Dealer
Yes
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Dec 31, 2025

Ford of Latham responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 31, 2025

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Very thorough explaining everything that was being done to my vehicle. Every employee I interacted with was very courteous and friendly. More

by DKKREIS07
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Recommend Dealer
Yes
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Dec 31, 2025

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 19, 2025

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Service person tried to fix my issue himself and then helped me with a plan to get it fixed. More

by KING.MORGAN21
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Recommend Dealer
Yes
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Dec 19, 2025

Ford of Latham responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 18, 2025

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Chek in went smoothly, person was very polite and professional, service tech sent me the video with detail explanation and work was completed earlier than expected. More

by JMFRAWLEY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Denyse

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Dec 18, 2025

Ford of Latham responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 18, 2025

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Scheduling and dealing with the administrative folks was horrible all else was great. The person “man” taking my car and servicing was on point. More

by ALBERTO_AVILES
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Workmanship
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Recommend Dealer
Yes
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Dec 18, 2025

Ford of Latham responded

Alberto, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 17, 2025

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Employee Rating

Ron Draves was very personable and polite and friendly. I would definitely recommend his check-in with anyone. Also, another guy went and got my car, drove it in for me and then when I came to pick it up More

by LOLIVER10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 17, 2025

Ford of Latham responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ford of Latham.

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