
14 Reviews
Write a Review14 Reviews of Ronald Draves
April 21, 2025
In the end, the dealership correctly fixed the vehicle. I was very unhappy with the service provided. I was given an anticipated date the vehicle would be finished and that day passed without any update. I was very unhappy with the service provided. I was given an anticipated date the vehicle would be finished and that day passed without any update. Over the next week, I called the dealership several times. Each time I called the dealership to speak with a service advisor, the phone tree brought me to a voicemail box. I left several messages and never got a reply. When I would call and speak with the operator, I was again sent to the voice mailbox. I had to drive to the dealership to get an update. The facility was very nice and clean. Every employee was very kind when I was dealing with them in person. I am not sure if they are short staffed, but I will not return because I have no ability to speak with anyone unless I physically go to the dealership. There was one thing that dealership did that I thought was very nice. The first day the vehicle was there, I received a video via email of the technician reviewing the problem I had and a brief inspection of the vehicle. Unfortunately, at the time the video was made, they thought they had solved the issue. It was later determined that there was something else causing the problem. I never received any other videos or updates. More
April 19, 2025
I could write a whole book on the terrible experience I’ve had here. Let’s just leave it as this. They had my car for almost 6 months for a problem. They fixed part of the problem (one of two key fobs) I’ve had here. Let’s just leave it as this. They had my car for almost 6 months for a problem. They fixed part of the problem (one of two key fobs) and refused to fix the other. And told us to take the car elsewhere if we need it fixed again. Don’t go here if you can help it. More
April 17, 2025
Dan was absolutely on point with communication. Let me know what was wrong with my vehicle, communicated throughout the process while parts were ordered. Highly recommend Dan. Let me know what was wrong with my vehicle, communicated throughout the process while parts were ordered. Highly recommend Dan. More
April 14, 2025
Horrible service department and manager. .water pump breaks at 33k miles and they wouldn’t back up their product .water pump breaks at 33k miles and they wouldn’t back up their product More
Other Employees Tagged: Amanda Denyse, Paul Lynch
March 31, 2025
pick up and drop off is really really helpful. I would use it again or the mobile service. only thing i would point out is my tires were rotated but air pressure never checked. both rear wheels we I would use it again or the mobile service. only thing i would point out is my tires were rotated but air pressure never checked. both rear wheels were 20lbs low, light was on when i got in it... More
March 21, 2025
Very pleased. Always hesitant to bring my car to the dealer bc of the cost. Thought had oil leak , Surprised when they called to say they couldn’t find a leak prob Always hesitant to bring my car to the dealer bc of the cost. Thought had oil leak , Surprised when they called to say they couldn’t find a leak probably was split when I got an oil change. Everyone I dealt w was pleasant and professional. More
Other Employees Tagged: Amanda Denyse
March 21, 2025
Service is good. Was able to receive information via text and was given full explanation of underlying issues and provided quotes. Also provided turnaround time as Was able to receive information via text and was given full explanation of underlying issues and provided quotes. Also provided turnaround time as requested More
March 18, 2025
Car barely out of warranty and water pump already leaks. :..water pumps should last longer than 33k miles…I’ll never buy another vehicle from a dealership that doesn’t stand behind their product :..water pumps should last longer than 33k miles…I’ll never buy another vehicle from a dealership that doesn’t stand behind their product More
Other Employees Tagged: Paul Lynch


