Ronald Draves

I had appt for 9 for oil change, tech said would be ready around 10 as I was waiting at dealership. At 10:07 received the video from tech with their report. At 10:45 still sitting waiting to be called (car w around 10 as I was waiting at dealership. At 10:07 received the video from tech with their report. At 10:45 still sitting waiting to be called (car was done with mechanic sitting back in spot I left it), I finally went to ask status and he apologized that they were so busy and overbooked. He was nice but appeared stress with how busy it was, although he did walk me to my car Other note my account for some reason didn't have the maintenance plan populated so there was going to be a charge... I did speak with finance who was able to correct that for me More

by Smarando Verified Customer Verified Customer

Report | Print

The wait wasn’t as bad as I thought it would be. Friendly service staff Friendly service staff More

by CARLATETA102 Verified Customer Verified Customer

Report | Print

The service staff was very knowledgeable, friendly, and helpful. They explained all my service needs. helpful. They explained all my service needs. More

by CPRENDERGAST1 Verified Customer Verified Customer

Report | Print

Tim and his staff were wonderful. I’d like to recognize Jason (I believe that was his name). He made sure the car was pulled up, warmed, and ready when I was running late for work. Hi I’d like to recognize Jason (I believe that was his name). He made sure the car was pulled up, warmed, and ready when I was running late for work. His accommodation and attentiveness made a big difference. Thank you! More

by saramdm116 Verified Customer Verified Customer

Report | Print

I am very pleased with the sales and service of the Ford of Latham dealership. of Latham dealership. More

by Dan H. Verified Customer Verified Customer

Report | Print

Always good service here. Been very happy with no pressure. Communicative about process with repairs and time frames. Been very happy with no pressure. Communicative about process with repairs and time frames. More

by DHEILMAN85 Verified Customer Verified Customer

Report | Print

They got me in relatively quickly, kept me informed as the work progressed, and did quality work. the work progressed, and did quality work. More

by EDKEILEN2 Verified Customer Verified Customer

Report | Print

Great experience at Latham Ford. The service team did a great job. Facility was very nice and clean. The service team did a great job. Facility was very nice and clean. More

by MCKENNA1 Verified Customer Verified Customer

Report | Print

The service department told me I had a leak from my transfer case needed new brakes and a tear in my drive belt. Transfer case had no leak all fluid was there and a week later my transmission xxxx the transfer case needed new brakes and a tear in my drive belt. Transfer case had no leak all fluid was there and a week later my transmission xxxx the bed. I find the timing odd because I’ve never had an issue with it prior and if there was a leak why couldn’t they determine where it was actually coming from rather than ASSUMING it was in the transfer case. I tried to get a hold of the service manager and it was a case of phone tag where he called me back once and I tried calling back several times. The man who replaced my transmission told me had I brought it in prior I could have avoided needing a whole new transmission and not paying $6,000. More

Report | Print

The service team were great, even the gentleman who met us as we entered the garage was kind and so courteous. All I remember was he was very tall, great guy us as we entered the garage was kind and so courteous. All I remember was he was very tall, great guy More

by DAVEK54WALL Verified Customer Verified Customer

Report | Print