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Ronald Draves
21 Reviews
21 Reviews
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21 Reviews of Ronald Draves
Verified Customer
May 09, 2025
Not bad. Did what they said they would and in a reasonably timely manner. Clean service center and decent staff. Truck appears to be in good condition. Did what they said they would and in a reasonably timely manner. Clean service center and decent staff. Truck appears to be in good condition. More
by JOSEPHDLENNOX
May 03, 2025
I lowered my cars window and it would not go back up. Concerned about rain the next day I called Latham Ford they were able to fit me in the next morning. They were able to locate the issue and replace Concerned about rain the next day I called Latham Ford they were able to fit me in the next morning. They were able to locate the issue and replace the parts that broke. Very happy with the service. More
by CCONNELLY642
April 21, 2025
In the end, the dealership correctly fixed the vehicle. I was very unhappy with the service provided. I was given an anticipated date the vehicle would be finished and that day passed without any update. I was very unhappy with the service provided. I was given an anticipated date the vehicle would be finished and that day passed without any update. Over the next week, I called the dealership several times. Each time I called the dealership to speak with a service advisor, the phone tree brought me to a voicemail box. I left several messages and never got a reply. When I would call and speak with the operator, I was again sent to the voice mailbox. I had to drive to the dealership to get an update. The facility was very nice and clean. Every employee was very kind when I was dealing with them in person. I am not sure if they are short staffed, but I will not return because I have no ability to speak with anyone unless I physically go to the dealership. There was one thing that dealership did that I thought was very nice. The first day the vehicle was there, I received a video via email of the technician reviewing the problem I had and a brief inspection of the vehicle. Unfortunately, at the time the video was made, they thought they had solved the issue. It was later determined that there was something else causing the problem. I never received any other videos or updates. More
by CCONGERO
April 19, 2025
I could write a whole book on the terrible experience I’ve had here. Let’s just leave it as this. They had my car for almost 6 months for a problem. They fixed part of the problem (one of two key fobs) I’ve had here. Let’s just leave it as this. They had my car for almost 6 months for a problem. They fixed part of the problem (one of two key fobs) and refused to fix the other. And told us to take the car elsewhere if we need it fixed again. Don’t go here if you can help it. More
by BLAINE092184
April 17, 2025
Dan was absolutely on point with communication. Let me know what was wrong with my vehicle, communicated throughout the process while parts were ordered. Highly recommend Dan. Let me know what was wrong with my vehicle, communicated throughout the process while parts were ordered. Highly recommend Dan. More
by Joe
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