Ronald Draves

The work necessary took longer than originally advised, and the communication back-and-forth is terrible and the communication back-and-forth is terrible More

by Screntz Verified Customer Verified Customer

Report | Print

I do find Ford of Latham a great dealership with excellent service and staff. I give it 5 stars excellent service and staff. I give it 5 stars More

by LRAIDERONE Verified Customer Verified Customer

Report | Print

After appt was set, vehicle delivered and completed in a timely manner and our operations schedule went unchanged. Vehicle picked up the same day. Thank you timely manner and our operations schedule went unchanged. Vehicle picked up the same day. Thank you More

by FARCHINO Verified Customer Verified Customer

Report | Print

The staff were kind, courteous, helpful, and communicative. They are so friendly and wanting to help. communicative. They are so friendly and wanting to help. More

by NEVLING68 Verified Customer Verified Customer

Report | Print

Everyone was very courteous and kept me updated on my car and also walked me through all the recommended items. and also walked me through all the recommended items. More

by DKKREIS07 Verified Customer Verified Customer

Report | Print

I’ve been reading all of your responses to the less than stellar reviews and pretty much all sound the same. The thing of it is, you’re not solving any of the issues, they are all still happening over and o stellar reviews and pretty much all sound the same. The thing of it is, you’re not solving any of the issues, they are all still happening over and over again. Seems you are just responding to look like you are interested in solving people’s issues. It’s a shame I remember Latham Ford being a stellar company. You say you want to see what you can do after the fact. A known problem with the transmissions, appt was 3 days after warranty was up. Had you had more than one person able to make service appointments it would have been under warranty. The one person that takes appointments finally was available. By then my appointment date was after my transmission warranty was up. I don’t know what you can do now, I do know what you could’ve done More

Report | Print

Latham ford gets it done no matter your needs, Paul Lunch is the man but you guys knew that is the man but you guys knew that More

by PTRAP518 Verified Customer Verified Customer

Report | Print

My first service with my new bronco. Got into my car and there was oil stains on the leather console. I called shortly after picking it up and had to leave a message. Of course no call b Got into my car and there was oil stains on the leather console. I called shortly after picking it up and had to leave a message. Of course no call back with no apology. Not happy More

by MSLUCYVP Verified Customer Verified Customer

Report | Print

I went in for just an inspection. I am pleased with the service and I am impressed with care taken with placement of the inspection sticker. It was placed neatly and cleaned so it lo I am pleased with the service and I am impressed with care taken with placement of the inspection sticker. It was placed neatly and cleaned so it looked neat. More

by AAROND523 Verified Customer Verified Customer

Report | Print

The service was excellent, and the staff was very friendly. I would go back again. friendly. I would go back again. More

by CHRISLOWNSBURY Verified Customer Verified Customer

Report | Print