Ronnie Vesco
Ronnie Vesco at Guess Ford GMC
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Ronnie Vesco

Service Advisor

Guess Ford GMC

457 Steubenville Rd SE
Carrollton, OH 44615

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4.8
100 Reviews
4.8

100 Reviews

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100 Reviews of Ronnie Vesco

May 02, 2025

Dealership Rating
Employee Rating

Bought used truck and warranty for it. It was in service more days than at my home. I traded it in and lost thousands of dollars to avoid a continuing money pit. Tires rubbed on frame, pow More

by joshua_w_smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nick Rhodes

May 02, 2025

Guess Ford GMC responded

We always want our customer to happy with their purchase. Sometimes higher mileage (137,426) vehicles can have things happen that no one can control. We sell those higher mileage vehicles AS-IS. I do see we did some courtesy repairs at no charge along with a free loaner. We try our best to make everyone happy. Mike Guess-Owner

May 02, 2025

joshua_w_smith responded

Thanks for a defensive response, and not actually reading what was said. I bought a Used truck and a warranty. While I appreciate the 1st courtesy repair and loaner in which the engine check light came on less than 24 hours from purchase vehicle, I’m sure any jury of our peers would agree that’s the right thing to do. Same principle would able to the next service repair at your shop. That being said, I did purchase a warranty, so it would be fixed anyway and a rental provided. The two additional service repairs at other certified service centers did require the $100 deductible. Things do happen that are out of control, but putting tires on a vehicle that rub against the frame and say it’s just rubbing against plastic. That is certainly in your control and selling a vehicle knowing it’s an issue. I don’t sell, service, or build cars so I rely on professionals to steer me in the right direction. I think your trying hard, don’t send out requests for feedback if your not being constructive with it.

April 05, 2025

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I have always been treated very well at Guess Motors. Everyone I have ever dealt with…from the service department, to sales, to financing have been professional and helpful. More

by BRIGHT1022
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Apr 10, 2025

Guess Ford GMC responded

Thank you so much for your business!

March 21, 2025

Dealership Rating
Employee Rating

Tremendous help getting me financed. I needed all wheel drive or 4x4. They meet my needs. Got me into a nice Subaru Impreza. First Subaru ! Nice car ! Had headlight and tps sensor issues More

by DONMARTIN1979
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 21, 2025

Guess Ford GMC responded

Thank you so much for putting your trust in us! We truly appreciate the business and the kind review!

March 20, 2025

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Employee Rating

They are helpful they got the truck issues fixed and helped with a vehicle to use when they had my truck. More

by BUTCHR8
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 21, 2025

Guess Ford GMC responded

We are so happy we were able to help! Thank you so much for your business!

March 01, 2025

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Employee Rating

Reliable dealership. Trustworthy. Have purchased all of our vehicles from Guess Motors. Nice employees there. More

by Jill
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jessy Lash, Rachel Carnahan

Mar 01, 2025

Guess Ford GMC responded

Thank you for taking time to write this kind review! We appreciate your business!

January 20, 2025

Dealership Rating
Employee Rating

Guess service department is always professional and very helpful! Their team is knowledgeable and great customer service. More

by jimmysbbq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2025

Guess Ford GMC responded

Thank you so much for your continued business!

January 10, 2025

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Employee Rating

Great and friendly service received as always. Enjoy the honesty of everyone at the service department. More

by BRYAN_BJ07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessy Lash

Jan 13, 2025

Guess Ford GMC responded

Thank you so much for your kind words! Honesty and transparency are core values we take pride in, and it means a lot to us that you appreciate it. We’re always here to help and look forward to assisting you again in the future!

December 14, 2024

Dealership Rating
Employee Rating

Place is great, will absolutely do anything to help you. See Dennis Schurr!! Thank you. More

by hornet232008
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 17, 2024

Guess Ford GMC responded

Thank you so much for you r kind review and for your business! We appreciate it!

December 03, 2024

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Employee Rating

Guess is a real good dealer ship an I will take my jeep or any of my other cars there to be fixed. More

by deloresbrayley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessy Lash

Dec 05, 2024

Guess Ford GMC responded

Thank you for your kind review and continued business!

November 30, 2024

Dealership Rating
Employee Rating

Two trips to replace a back window switch and they still didn’t get it right. 1st they didn’t have the switch said they had to order it and it’s back ordered. Called and said it was in and scheduled for and More

by ronjpugh
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mason Shreve

Dec 02, 2024

Guess Ford GMC responded

We are sorry that you are not happy with having to return again. The incorrect part was sent to us, which is out of our control. It is as frustrating to us as it is for you. We pride ourselves on excellent customer service. We will let you know as soon as the correct part comes in and we will get you scheduled in asap. Thank you so much for your patience!

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