Russ Brown

I had a very good experience at Country Chevrolet, staff was good to work with, will recommend to my friends and family for their next vehicle purchases. was good to work with, will recommend to my friends and family for their next vehicle purchases. More

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My check engine light came on after driving it 8 times now it needs a transmission. Also went to use the warranty we bought and had to wait 2 extra days for them to get in touch with country about to send now it needs a transmission. Also went to use the warranty we bought and had to wait 2 extra days for them to get in touch with country about to sending the used car inspection. That’s not all in the deal I was told and on paper that I would get first and second row floor mats worth $500-600 well I got those plus the rear which was $400 too bad they couldn’t do the thirds row to… first time buying from them and last Update 2/9 I was provided the service history on the vehicle in a timely matter. More

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Kirk did an amazing job helping me with my purchase. I can honestly say I don't think I would have bought the car without him being involved in the deal. I can honestly say I don't think I would have bought the car without him being involved in the deal. More

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We purchased a new 2023 Colorado over the phone basically, I told Russ Brown. Prior to picking up the truck I told Russ Brown I wanted to get in and out as soon as possible. He said we would and he basically, I told Russ Brown. Prior to picking up the truck I told Russ Brown I wanted to get in and out as soon as possible. He said we would and he made that happen. 15 minutes after I arrived I was driving away in the new truck, no B.S.. The transaction could not have gone smoother! More

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Absolutely Outstanding Dealership to deal with. We were serious about buying a truck and had been to a few dealerships prior. None can compare to the outsta Outstanding Dealership to deal with. We were serious about buying a truck and had been to a few dealerships prior. None can compare to the outstanding and accommodating nature of Russ Brown! We are from Connecticut and have checked different dealerships from the northeast area to no avail. Driving to Virginia for an unrelated reason, we decided to explore other dealerships. We had stopped at a couple dealerships who wanted to push trucks that were not what we were looking for. I gave a simple list of three must haves. We were driving through Warrenton, and would be there in less than 45 minutes. I got on the mobile chat and asked if they had any low mileage used trucks 2500. Russ responded immediately that they did. We drove in looked at a couple and found immediately one that fit the three top requirements and even better than we hoped for. He showed us one that was not even on the lot that just came in on trade and it was perfect. We needed a little time to think and asked if there was a good place to eat and what hotel Russ could recommend. He did which is going out and beyond. After we got back to Connecticut and comparing more trucks we called Russ back and told him to write up the sale. Luke worked up the numbers and in less than one week we made another trip down to pick up the truck. We are thoroughly happy with our experience with Country Chevrolet and would definitely recommend this dealership to anyone. It's worth the trip! More

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This was my 7th purchase from here. I highly recommend them to everyone. Fast and fair. I highly recommend them to everyone. Fast and fair. More

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JC, Kirk and Russ made the buying process. JC through the order process Kirk and Russ through the delivery process. Excellent teamwork within dealership. JC through the order process Kirk and Russ through the delivery process. Excellent teamwork within dealership. More

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Bought a used car for my daughter. They made the process so easy. They even detailed the car, replaced the rear brakes, changed the oil, and gave it 4 new tires. All included in the pr They made the process so easy. They even detailed the car, replaced the rear brakes, changed the oil, and gave it 4 new tires. All included in the price. Russ was on top of everything and made sure we were completely satisfied. Would highly recommend. More

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Real good people, pleasure doing business with them, look forward to doing business again in the future! forward to doing business again in the future! More

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They sold us a lemon. We purchased a 2017 Subaru WRX for our son last summer. Before the loan was even funded the clutch went out. A few months later the transmission had to be replaced and now (after ownin our son last summer. Before the loan was even funded the clutch went out. A few months later the transmission had to be replaced and now (after owning the car only 9 months) the engine has to be replaced. We bought the car with 58k miles on it. We sent a letter regarding this costly and surprising trifecta of issues in a 9 month timespan and the owner sent back a reply telling us that we should have “googled” all of these possible issues before buying the car. He didn’t even take the time to look at the model we purchased before lecturing us as parents about why we should never have bought the car for our son and then refused to do anything about the issues. His response is about the STI model - which we didn’t purchase - and he blames our son for the issues. The clutch went ONCE not twice. Another example of failing to pay attention to the details in his rush to blame my son. I’m literally shocked at the condescending, uninformed and belligerent response we received. See photos below. Save yourself a lot of heartache and buy from a dealership who cares about their customers and sells quality used cars. We made a $10,000 (in repairs) mistake buying there. Lesson learned. More

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