Rusty Clifford

Great service moving from Auburn to a new store to service my car. Sincerely appreciate all the help! service my car. Sincerely appreciate all the help! More

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I’m in my 64 and a retired firefighter. I’ve dealt with difficult situations my whole life. Worst experience I’ve ever had It started with a mix up on whether the car was certified. The f I’ve dealt with difficult situations my whole life. Worst experience I’ve ever had It started with a mix up on whether the car was certified. The first 2 people thought it was and the third said no. I already left a 2000$ deposit. After not being able to come to an agreement the general sales manager asked me to split 1800$ it was going to cost. I said no. He said they will cover the cost because of the mix up. Satisfied. The next day was worse. The sales manager was not there. The general manager who made a point of saying he was in charge of the dealership. He had an attitude as soon as I said who I was. He knew of the deal from the night before. My car was supposed to be ready at 100. He said they were having a problem registering it because I didn’t tell them my car was totaled. I did tell the first salesman because he asked me what brought me in today I told him and he said I hope everyone’s ok. I said it was parked and hit by construction equipment. Nice thing to say. It took me 3 hours to get the insurance company to give him what he wanted. When I got the adjuster on the phone I had it on speaker phone so we could both hear it. He said he needed a certain paperwork to prove it was totaled. She said she had no idea what that was. She said she had been in this business for 27 years. He was rude to her. He asked her where she was physically. She said Maine and he said never mind I contacted that adjuster later and apologized for how he treated her. I said to him how do you stay in business with the way you treat people. Especially me. I’m going to say other things that happened. Put my license plates on wrong. I reminded him that he said he was filling up my tank before I left. He said he never said that. Eventually he gave the gas card to one of the guys to fill it up. He said I should go with him because it’s tricky. Nothing tricky. Exactly how every other one. That was another insult. The general manager that I’m talking about is Rusty Clifford. MetroWest Hyundai. On my way home I stopped at a Kia dealer right down the street from my house and he did both inspections one half hour after it was closed. I said to him I wish I bought my car down. I told him a couple of things that happened and he couldn’t believe. This isn’t even everything. I hope this isn’t a sign of the luck I’ll have with my car. I really don’t know how he stays in business. More

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