Rusty Tiongson

Rusty was very knowledgeable, helpful and not pushy. I don’t know who Herbert is so I can’t evaluate him. I don’t know who Herbert is so I can’t evaluate him. More

by az2 Verified Customer Verified Customer

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Sarah and Bill in the service department treated us and our Mercedes wonderfully. We have frequented this service department for more than a decade and it’s for a reason. The folks that run this service de our Mercedes wonderfully. We have frequented this service department for more than a decade and it’s for a reason. The folks that run this service department do a wonderful job of keeping with the times. Our Mercedes still feels as reliable as the day we bought it. More

by WEHRFRITZ Verified Customer Verified Customer

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Excellent service. Fast appointment. Picked up the car and left one. Professional, courteous. Thank you! Fast appointment. Picked up the car and left one. Professional, courteous. Thank you! More

by Judith Axelsen Verified Customer Verified Customer

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Yesterday I purchased my first Mercedes after owning BMW and it was an awesome experience. Rusty Tiongson’s deep product knowledge, honesty and excellent communication made this process easy. I’m grateful and it was an awesome experience. Rusty Tiongson’s deep product knowledge, honesty and excellent communication made this process easy. I’m grateful to Rusty, and will definitely recommend him to other family and friends. More

by Sukhjinder Sandhu Verified Customer Verified Customer

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Excellent customer service in a timely manner, polite and informative. Friendly attitude and polite customer service informative. Friendly attitude and polite customer service More

by smj.sfo Verified Customer Verified Customer

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Amazing! Very friendly! Even though I live in San Francisco, I still bring my car to here. Appreciates ! Very friendly! Even though I live in San Francisco, I still bring my car to here. Appreciates ! More

by mei Verified Customer Verified Customer

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My wife’s car(GLC 300)had a check engine light come on at the begging of October. I took her car to her brother-in-laws house because he had a code reader. We found out what the code was but the check engi the begging of October. I took her car to her brother-in-laws house because he had a code reader. We found out what the code was but the check engine light went out. So we thought ok no big deal it must’ve been a fluke. After I get gas from Costco a month later(November 19th), the check engine light comes back on. So I take it to her brother-in-laws again and same code. I then called Mercedes Benz the next day(November 20th). A lady answered the phone and I explained what happened. She didn’t want to hear what code popped up and proceeded to gaslight me and act like I didn’t know what I was talking about. She said they’d have to run a diagnostics themselves to see what the issue was. After that phone call I had a feeling this wasn’t going too be a pleasant visit. For background information my mom has been buying Volvos and Mercedes since 1985 and she’s had nothing but great service and experience. I as well have had a Mercedes since 2016 and have had nothing but great service, until my wife’s cars check engine light. Fast forward I bring it in on Friday November 21st and the lady said there’s a good chance your wife’s car will be here over the weekend because it could be a major issue. She never offered my wife a courtesy car considering it would be there over the weekend. The lady informs my wife they’ve started the diagnostics around 9am on Friday November 21st. She didn’t hear anything until my wife texted the lady for an update and then the lady calls her and explains everything. Long story short after Mercedes charged her almost 250 dollars for a diagnostics and come to find out she needs an oil pump control value and harness…labor would be 4,055 dollars. Also my wife’s cars 1 year extended warranty was up October 18th and you’d think Mercedes would have somewhat of a grace period or work a deal out saying hey your extended warranty was up on this date but since it’s you have this issue we can do this for you. Overall our experience has been p*ss poor and has left a very bad taste in our mouth's. More

by Kyle Verified Customer Verified Customer

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🌟 5-Star Review for Mercedes-Benz of Santa Rosa and Sales Consultant Rusty Tiongson I recently purchased a 2013 Mercedes-Benz SL550 from Mercedes-Benz of Santa Rosa — a process made entirely smooth Sales Consultant Rusty Tiongson I recently purchased a 2013 Mercedes-Benz SL550 from Mercedes-Benz of Santa Rosa — a process made entirely smooth and rewarding thanks to Rusty Tiongson, my sales consultant. Living over 500 miles away, I knew buying a vehicle sight unseen would require trust, diligence, and outstanding communication. Rusty delivered all three and more. From the very beginning, he went above and beyond to help me evaluate the car thoroughly. He was consistently available to answer my many questions about every detail of the vehicle’s features and condition, and even took the car to an independent mechanic for a pre-purchase inspection (PPI). He also provided numerous photos and updates to verify specifications and functions, ensuring that I had complete confidence in my decision. Rusty’s professionalism, transparency, and genuine care made this one of the best car-buying experiences I’ve ever had. We negotiated a fair and reasonable price based on the PPI findings and comparable market values. I also want to recognize the manager and service team for their integrity and efficiency. When a check engine light appeared on the day the car was scheduled for pickup, the dealership’s service department immediately diagnosed and replaced the throttle position sensor before release. Tiffany Weber from the service department kept me informed throughout the process, and I truly appreciated that the dealership ensured the vehicle was in perfect condition before delivery. It was also reassuring that my purchase included a 3-month/3,000-mile drivetrain warranty, a welcome extra measure of peace of mind. Finally, I was fortunate with the auto transport company the dealership helped coordinate — communication was top-notch, and they even upgraded to enclosed transport at no extra cost. The car arrived within 24 hours, safely and in flawless condition. Overall, this was an exceptional buying experience, and most of the credit goes to Rusty Tiongson. Without his patience, thoroughness, and commitment to outstanding service, I would not have had the reassurance to make such an informed decision from afar. I wholeheartedly recommend Rusty and the Mercedes-Benz of Santa Rosa team to anyone looking for honesty, professionalism, and a customer-first experience. ⭐️⭐️⭐️⭐️⭐️ More

by raddoc888 Verified Customer Verified Customer

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