Ryan Cross

Purchased my first and last Mercedes GLC 300 in August of 2024. This SUV has had numerous issues and I’ve been to this dealership more than once for repairs. First visit, rude and inconsiderate service rep, 2024. This SUV has had numerous issues and I’ve been to this dealership more than once for repairs. First visit, rude and inconsiderate service rep, so I asked for someone else to assist. Employees seem stressed to the max and on overload. The vehicle got updates which were supposedly going to fix the issues, but did not! The backup camera has not worked properly since the purchase. The slide controls on the steering wheel for the volume control work poorly and I was told there is no fix. Then, two-weeks ago I had the vehicle towed to dealership due to warning message and overheating. Could not drive it! I was not given any clear answer as to what was wrong to cause this, and was just told that there were 10-error messages on this vehicle that they updated. Again, the backup camera doesn’t acknowledge or give warning of a vehicle or person behind me backing out of a parking lot. Apparently the repair shop doesn’t know how to fix the real issues, or ant the very least replace the camera under warranty. After owning this vehicle 10-months now, I drove to another dealer and purchased a different SUV! No more inadequate service or disappointing Mercedes for me!! More

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I went to the dealership to get the battery in my key fob changed, and while I was waiting in the customer service area, a mouse ran from under a chair and into a vehicle that was parked on the showroom floo changed, and while I was waiting in the customer service area, a mouse ran from under a chair and into a vehicle that was parked on the showroom floor. The guy at the parts department saw the mouse and had no reaction, that tells me that's not the first time they seen a mouse. More

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Just bought a car from Gilbert Mercedes, Arnold Lim was a professional, kind , courteous, no pressure, no haggle Salesman. I buy cars regularly for my family, about 1 or 2 cars every year or two. This was a professional, kind , courteous, no pressure, no haggle Salesman. I buy cars regularly for my family, about 1 or 2 cars every year or two. This was an experience that has blown me away, who knew that there could be such a great experience on car buying!! I highly recommend stopping by and giving them a try when you are in the market foe a new or used car. This Mercedes dealership is second to NONE!!!! Arnold Lim is a step ahead of ALL SALESMAN!!! This was truly an exceptional experience!!!!!! THANK YOU ARNOLD LIM !!!!!!! More

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Found this dealership due to their reputation! Found my sales professional due to her google reviews. Gal lived up to these reviews. She fast, efficient, direct and courtesy. If your going to do Found my sales professional due to her google reviews. Gal lived up to these reviews. She fast, efficient, direct and courtesy. If your going to do business here, its more than fair to say they have a great team. But Gal is a superstar! Paul in Finance was also fast and efficient, and this was a huge relief. Thanks again Gal! We'll be back for a G-Wagon! More

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Do yourself a favor Don’t buy a Mercedes. Every time it goes in for service or repairs I get hassled about the warranty. My battery was replaced under warranty 10 months later that battery go Every time it goes in for service or repairs I get hassled about the warranty. My battery was replaced under warranty 10 months later that battery goes bad OH we don’t replace batteries that we replaced under warranty If you buy one you’ll have a 2 years warranty. Also be ready to pay at least 3 times the going rates of other shops More

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