Ryan Edwards

Professional courteous answered my questions. I would recommend this dealership to my friend. Great service. I would recommend this dealership to my friend. Great service. More

by roydebbulloch Verified Customer Verified Customer

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I have bought many trucks from Smithville Ford and appreciate the good service from everyone there. appreciate the good service from everyone there. More

by bradandmaryhunt Verified Customer Verified Customer

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Had vehicle in for oil change. the service writer quoted a $2444 tune-up when they had done the 100,000 mile tune up in 2023. He backed off when I pointed that out. He also said th the service writer quoted a $2444 tune-up when they had done the 100,000 mile tune up in 2023. He backed off when I pointed that out. He also said that the tires should be replace soon. I had him quote a set of tires. I asked for a written quote. Later that afternoon I left a phone message that I would like to know it there were any discounts for the tires available. He didn't return the call. The next afternoon I went to see him, I had received a review request from CARFAX with the wrong mileage on the vehicle by then. The conversation didn't go well. He halfheartedly apologized for not listening to my message, told me that a special on tires would start in September. He then basically told me the CARFAX issue wasn't his problem. I told him to cancel the appointment for the tires. Later I received a "how did we do" email from the dealership. I responded with the same info as I have described here. They responded that they had sent my email to the service manager. It has been two day since then and I haven't hear from the service manager. Thus the reason for my poor rating. It's a shame, the previously owner was easy to deal with. More

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Got truck back fast and the whole team was awesome. would definitely recommend them to everyone would definitely recommend them to everyone More

by donnieg0303 Verified Customer Verified Customer

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Great communication and service each and every time by this Smithville Ford dealership. Rinse and Repeat this Smithville Ford dealership. Rinse and Repeat More

by gulleyrg Verified Customer Verified Customer

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Very friendly. Explained everything Waiting area clean Will continue to use Smithville Ford for my service needs Explained everything Waiting area clean Will continue to use Smithville Ford for my service needs More

by mjwhalen94 Verified Customer Verified Customer

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Friendly and very competent personnel, completed servicing my Explorer on time. Impressed with the cleanliness in the shop and most importantly, the care to keep my vehicle clean. servicing my Explorer on time. Impressed with the cleanliness in the shop and most importantly, the care to keep my vehicle clean. More

by MIKE.THIA.DAVIS Verified Customer Verified Customer

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I had a terrible experience with Thoroughbred Ford's Service Department before coming here for the same issue. Smithville Ford didn't jerk me around, everything was quick, the communication was great, a Service Department before coming here for the same issue. Smithville Ford didn't jerk me around, everything was quick, the communication was great, and I appreciated the fact that JD considered how he would feel if it were his own vehicle. Patrick was also very friendly and knowledgeable. He knew exactly what had caused my panel to pop out. I've made it to the end of the week and everything is still in one piece and looks great! I am a Smithville Ford convert! Keep up the good work, and I will keep coming back! More

by Victoria Verified Customer Verified Customer

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Absolutely great. Will always take my vehicle there.. great service and management. Convenient great management. Will always take my vehicle there.. great service and management. Convenient great management. More

by MIKE.THIA.DAVIS Verified Customer Verified Customer

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For the gentleman ‘first day, he was very helpful. Like most employees are at Smithville Ford Like most employees are at Smithville Ford More

by cmetrohere Verified Customer Verified Customer

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