Ryan Huffman

Damon Bates - Was not a Car Saleman but a Car Consultant. He knew the competition in the PHEV SUV Sector and really helped me find the right vehicle and the best deal with no high pressure head g Consultant. He knew the competition in the PHEV SUV Sector and really helped me find the right vehicle and the best deal with no high pressure head games. Damon lived up to Apple Ford's vision to provide the best help in finding the best vehicle to meet my needs. Damon and the Dealership so far have been very good. Even if this was a different brand! Damon let me know the other PHEVs and recommended that we test drive them before making a decision! That sold me because Damon knew the competition and really wanted us to make the best decision! Even if we went to another dealership - Honesty is the Best Policy More

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A nightmare handled poorly by management, service dept great On May 9, 2014, My wife and I went to Apple Valley Ford in Apple Valley Minnesota and bought a Certified Pre-Owned 2012 Ford Fusion SE 2.5L I4. Bob Av On May 9, 2014, My wife and I went to Apple Valley Ford in Apple Valley Minnesota and bought a Certified Pre-Owned 2012 Ford Fusion SE 2.5L I4. Bob Avery was the salesman. Bob was awesome. No pressure, easy-going, easy to work with. On July 18, 2014, I attempted to change the oil and drove it up on ramps. After 10 minutes on the ramps I noticed a 10” diameter puddle of transmission fluid. I did not change the oil at this time. I called Apple Ford and brought it in to have it looked at. They had it for 4 days. They diagnosed front driver axle seal leak. One month later, on August 20, 2014, I attempted a second time to change the oil. Again, I had it on the ramps for about 10 minutes. Same problem, same size transmission fluid puddle. I called Apple Ford the they scheduled it to be looked at on Tuesday August 26, 2014 and that it would be fine to drive until the appointment. They had our car until Friday August 29, 2014. Again, they diagnosed the same front driver axle seal leak. On Tuesday September 9, 2014 my wife and I met with the General Manager Ryan Huffman and voiced our concerns and frustration about the car. Ryan listened and told us that regardless of the problem that Apple Ford would take care of us so we wouldn't be $6,000 upside down on our car. We felt better after talking to Ryan. My wife and I left with lingering feelings that we should go home and put it up on the ramps. Again, 10 minutes later same puddle of transmission fluid on the same side of car. I sent Ryan and email with pictures of the problem. His reply: "Hi -Thanks for the email. We're sorry this is happening again. Let's trade you out of it and get you in something more reliable. Mr. Buro will call you tomorrow, Thanks, Ryan" I called Apple Ford and scheduled an appointment for Thursday September 11, 2014. On September 11, 2014, my wife brought the car in and wanted to talk to Ryan about our options referring to his email. Ryan was busy with another customer. John Callahan was available to help. John asked my wife about her background (where she was from where her father was from, etc - this was unnecessary). He was a fast talker with his questions but didn't seem to care about the answer she'd give. He asked her questions like "Why don't you just get the car fixed again and why do you want to get rid of the car?" He had already heard the story. Why ask these questions? Especially if Ryan Huffman's intentions were to trade us out of this nightmare. My wife explained what the service adviser Chad O'Bert (who had been very professional and accommodating with each of the repair date) had told us related to the problem. John Callahan said "Lets go talk to Chad." My wife, uncomfortable at this point, followed John to the service department and found Chad. John asked Chad if he'd remembered my wife and our problem with our car. Chad looked shocked, if not embarrassed by John's demeanor as if Chad is going to remember us by face with all the people he sees on a daily basis. This interaction with John, Chad and my wife was so uncalled for and inappropriate. We were appalled by how this situation was handled. My wife spent 2 hours at the dealership that day to reach some sort of relief of our experience but left very upset and let down by Apple Valley Ford. They had our car until Friday September 19, 2014. They said that the axle seal had leaked but they also had to take out the whole transmission as there was a seal leak around the casing or pan of the transmission. Another thing that was never mentioned to us was that our car was in an accident where it had to be towed from the scene. I'm not in the car-selling business but I don't know how you can take in a car with a history like that and call it a Certified Pre-Owned. Since we've had the car, I’d noticed “slipping” and “hesitation” with the transmission. We all have busy lives. I’m a critical care nurse and my wife is a nurse as well. Like a mechanic, if you see me it’s not a good thing. I don’t want to see my mechanic on a monthly basis (especially for the same problem) and he/she should never have to see me. Bringing a car in to have it looked at/repaired is a major inconvenience to anyone. Bob Avery was awesome and easy to work with. Chad O'Bert was professional and courteous. Ryan Huffman was understanding and really seemed to genuinely care. John Callahan should not be in the business where he's allowed to talk to people, he's condescending and overall a bully. John Callahan is the typical fast-talking used car salesman that people dread dealing with but fits the bill of a "Used Car Salesman." I wish Ryan would have intervened sooner with our situation before it had gone too far. Bottom line: I would NEVER recommend Apple Valley Ford Lincoln to ANYONE. I will NEVER step foot into Apple Valley Ford again. More

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Bob Paterson and the whole staff went out of their way to make me happy! I purchased a 2011 Ford Taurus and it just did not seem to run very well. They tried to fix it but I was still not happy with the vehi make me happy! I purchased a 2011 Ford Taurus and it just did not seem to run very well. They tried to fix it but I was still not happy with the vehicle. Instead of leaving it alone they went way out of the way to make me happy. The whole staff helped me pick out the perfect vehicle! They took the Taurus back and I purchased a new Fusion. I could not be more happy. I will refer everyone I know to Apple Valley Ford. If you are looking for a new or used car and you have not been to Apple Valley Ford stop what you are doing and head to Apple Valley Ford. They definitely know what customer service is all about. More

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