Ryan Nimmo

Horrible experience and as of the writing of this review still have not refunded our deposit. Agreed to a deal and had it in writing. Left a deposit to hold the vehicle. When we went to finalize and arrange still have not refunded our deposit. Agreed to a deal and had it in writing. Left a deposit to hold the vehicle. When we went to finalize and arrange for pick up the Finance guy, Ryan informed us they were tacking on an additional $695 dealer fee and we needed to finance with them. When we refused to do either (as that was not agreed to previously) they said they would refund our deposit. This alone was worth the 1 start rating. It gets better. Since that conversation that was over a week ago we have gotten the run around of excuses as to why they have/cannot refund our money. First it was allow 2-3 business days. After waiting that time I followed up and was told it had not been processed because the owner was the only one who can authorize the refund and he was away in Italy until Monday (ridiculous to say with a dealership this size). Come Monday it was supposed to be done by accounting. Again nothing, on Wednesday when I followed up yet again was told they no longer can process the refund because they have a new owner and the old and new systems won't sync. Again, ridiculous attempt at an excuse. They told be in order to get my money back I should contact my CC company and refute the charges and they won't dispute it when contacted by the CC company. Unreal, I know! Now no one will return my phone call. I have made several calls to each of the sales man, Robert, the finance guy, Ryan, the manager, Franco and the controller, Patricia. Left messages for all and no one will call me back. I just want my money back and they won't give it back. This is now crossing over to petty larceny. I should probably contact the White Plains police or the attorney general. Don't do business with these people. They are crooks. More

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The service was quick and smooth. The staff was very helpful and polite. Thank you. The staff was very helpful and polite. Thank you. More

by GUERO417 Verified Customer Verified Customer

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The best experience. Picking out a vehicle I wanted was easy. Customer service excellence great Picking out a vehicle I wanted was easy. Customer service excellence great More

by avilasylvia917 Verified Customer Verified Customer

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The service team was prompt and friendly. I would definitely get my service from Empire Buick again. I would definitely get my service from Empire Buick again. More

by TD.GORDON Verified Customer Verified Customer

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I had a great experience purchasing a new car at this dealership. Thanks again David Silva. David was amazing. dealership. Thanks again David Silva. David was amazing. More

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It was a great experience. Fifo was super nice, patient and helpful throughout the process. Fifo was super nice, patient and helpful throughout the process. More

by jec4biz Verified Customer Verified Customer

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Excellent service! Robert was very efficient and helped me to get a great deal. He had a great communication and professionalism. Robert was very efficient and helped me to get a great deal. He had a great communication and professionalism. More

by madelinemjl Verified Customer Verified Customer

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La peor experiencia en 12 días de comprar un carro me salió check engine al carro no me resuelven el problema llamas y son desagradables pero para venderte el carro todo es color de rosas recomiendo no e salió check engine al carro no me resuelven el problema llamas y son desagradables pero para venderte el carro todo es color de rosas recomiendo no entrar con esta empresa si no quieren tener dolores de cabeza de comprar un auto carísimo y que a los 12 días de compra ya te deje sin vehículo More

by patinadoracris Verified Customer Verified Customer

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Orlando was great! He ensured me he could get the deal done on my terms and he and Ryan (credit manager) did just that! He ensured me he could get the deal done on my terms and he and Ryan (credit manager) did just that! More

by nk3 Verified Customer Verified Customer

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Efficient staff and fair price with full explanation of costs, etc. Orlando did a fine job. costs, etc. Orlando did a fine job. More

by RCKIRKWOOD Verified Customer Verified Customer

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