Ryan Thompson

Horrible experience trying to buy a Bolt EV. After trying to negotiate a price of the mark up of the car and my trade in, the salesperson brought the sales manager over to intimidate me into tra After trying to negotiate a price of the mark up of the car and my trade in, the salesperson brought the sales manager over to intimidate me into trading in my car for 10k under market value. Attempting to bully me into taking a very bad deal was a mistake. The first salesman mistakenly told me later that the sales manager's aggressive and intimidation works on a lot of people. I was disgusted and left buying no vehicle. More

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Always professional, quick and enjoyable experience. Love the attached lunch counter. Wish you could walk bay to see work being done. Love the attached lunch counter. Wish you could walk bay to see work being done. More

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Buyer beware! This has to be the shadiest business operation. While we eventually closed the deal, the up selling and forced credit application was awful. operation. While we eventually closed the deal, the up selling and forced credit application was awful. More

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I had been looking for the right deal on a used truck for about a month when I walked into Koons Tysons. Previously, I had been to several dealerships whose 'games' and tactics were enough to walk away from about a month when I walked into Koons Tysons. Previously, I had been to several dealerships whose 'games' and tactics were enough to walk away from negotiations. I appreciated Bakary and (sales manager) Ryan taking the time to talk about the Koon's pricing, the Market research, and allowing me and my family the time to evaluate if this truck was right for us. Overall, the purchasing and financing process was very quick and pressure-free. The only negative I have to offer is that after I shook hands on the deal with these two, the General Sales Manager came over and plainly told me that the price I agreed on with the other two was not going to happen (a nominal amount of about $100 off). He added that he didn't need my business to make a profit on the truck, he could make more at auction. I thought it was unprofessional that he took away the other two's authority/autonomy in front of a customer. If it hadn't been for Bakary and Ryan's professionalism throughout the course of the visit, I would have left. Ultimately, I made up the difference and got a great truck. More

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Always reliable, always fair. I would recommend Koons at any time. Hamza Royer was the best. He was able to do whatever necessary to help. any time. Hamza Royer was the best. He was able to do whatever necessary to help. More

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Finance manager claims he is 1 of 6 people in the country who can calculate a lease by hand, and every online lease calculator, and even my own manual calculations, are always off by $70-$100/mo. Seriously? who can calculate a lease by hand, and every online lease calculator, and even my own manual calculations, are always off by $70-$100/mo. Seriously? You ever hear the saying if EVERYONE is wrong but you, maybe you are the one who is wrong? AND, he refused to show me his calculations so I could find his mistake. Crazy! More

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Overdue Bad Review! I am writing this review because I do not like audacious behavior. Koons Tysons Corner GMC are just that; audacious. They are also dishonest, lack i I am writing this review because I do not like audacious behavior. Koons Tysons Corner GMC are just that; audacious. They are also dishonest, lack integrity, and only want your money. In 2018 I purchased a 2018 GMC Sierra pick up truck from them. It came with the Denali trim which included 22” wheels and tires. It is a very good truck. It was at least until I took it over the road on long trips. It was after the first trip I noticed a distinct vibration. It was not prominent, but I could feel it. I chocked it up to road imperfections as it was not consistent. After the second trip, the vibrations were very consistent and more noticeable. During this time period, my truck had been involved in two accidents which I had repaired at Koons Tysons Corner GMC. Both were damages to the exterior of the vehicle. In 2019, I had had enough of the vibrations and took it in for service and repair to get rid of the vibrations. Between February to July of 2019, I was back and forth to this dealership. They had my truck for days, even weeks at a time. On several occasions, a tire was replaced. At least two wheels were replaced that I remember (I do have all of the service records). But the one that really got me was when they said that my drive shaft had been damaged and that was the cause of all the vibrations. That was not covered under any warranty that I had, they claimed. So, I paid for that. The vibrations persisted. One of my last trips to retrieve my truck after an alleged repair proved pivotal. Upon inspecting my vehicle before leaving, I discovered new damages to the exterior. I of course pointed this out to the staff and demanded they repair it. In the meantime, I took my vehicle home for the weekend. While home, I reviewed videos from my dash cam. I discovered a series of videos that left me furious and flabbergasted. The video showed their technicians using my truck for sport. They would speed around their parking lot listening to my custom exhaust. They would joy ride around the business park that the dealership is connected to. They would sit idle with the engine running while conversing with one another. I even watched as they discovered damages that they caused and quite audible say, “I feel sorry for this guy…xxxx it!” These videos blew my mind. Having watched this horrible videos, I decided to inspect the damaged drive shaft which I retrieved upon repair. I discovered that the damage could not have been caused by me during driving. There is a perfectly straight crease/impression in the shaft. There are no abrasions. Just a straight crease. I had a friend look at it for a second opinion. He was more mechanically inclined than I having rebuilt engines and had done much more automotive work than myself. He agreed that the damage could not have been caused while driving as the dealership insisted. Instead, this damage was likely caused by their technician who either dropped it on a hard edged object, or, dropped or hit it with a hard edged object. When I took my truck back for repair of the damages they caused, I also requested a refund for the drive shaft which they damaged and charged me to repair. I also requested a refund for a repair of a stem which I paid for that was covered under my “Road Hazard” warranty. They only repaired the exterior damages that they had recently caused. They insisted that they were not the cause or liable to refund me for anything. I cut ties with Koons Tysons Corner GMC, Koons in general. I purchased after-market wheels and tires for my truck. It no longer vibrates! They knew all along that those wheels and tires causes their vehicles to vibrate. Their own technician is on dash cam saying that GMC had a bad batch of tires and still put them on their vehicles. Months later, I began receiving letters from them for service. They then became bold enough to call. They have the audacity to call me after ripping me off because they refused to take responsibility for a factory, and /or dealer flaw. They could simply have done what I eventually did, and replaced my wheels and tires with completely different ones. I would have been satisfied. They chose to revisit the same source of the problem so that they could have an endless repair to draw money from either myself or my Road Hazard warranty. I will not do business with Koons in any capacity so they can keep all of their offers. They even had the nerve to send me offers to purchase a new vehicle. They are both insane and audacious. Perhaps one condition causes the other with them. Nonetheless, I will not be visiting them again. I will not endorse their dealership to either buy or especially to repair a vehicle under any circumstances. Perhaps if they give you a vehicle and offer free repairs under any all circumstances it may be worth it. Short of that, Koons Tysons Corner is awful. I have the videos to prove it. They do a great disservice to those who “buy American”!T More

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The sale and signature matters more than their credibility. While the sales representative I worked with, Earl T. Jones, was a professional from start to finish, the actions of the showroom staff and the sales While the sales representative I worked with, Earl T. Jones, was a professional from start to finish, the actions of the showroom staff and the sales manager Ryan Thompson lost every ounce of credibility and trust in your business. And showed me the lack of honesty and professionalism that your company treats buyers with. I was in the final stages of signing paperwork on a 2020 Chevy Spark in Passion fruit color - when one of the staff was moving another customer's new SUV and backed into my (almost bought) new vehicle. Denting the car and scratching the tires. While I didn't see it, because I was signing paperwork, my family did. They saw the staff member reverse quickly, my car shake, and then others in the showroom all hurry outside. From there, the men outside brushed it off, started laughing and acted like there was no damage. Even after my family pointed out the obvious damage on the passenger side. Then not a single member of their team made an effort to alert me the brand new car I was about to sign a binding legal document for had just been damaged on their property, by their team. Thankfully my family, realizing what was happening, ran in to stop me. Ryan, who during the sale process was a "buddy-buddy-car-salesman," rushed over to pressure me to sign the paper immediately and told me he'd pop the dent out - "at no cost to you." Which, at that point, was an affront because technically I didn't own the car, I didn't damage the car, and without a SINGLE apology he brushed the incident off and told me I wouldn't have to pay for what HIS team did. I said I was not signing for a damaged and scratched 2020 vehicle and that I had no idea what axle damage an SUV could have done to that small of a car backing in quickly to the wheel area. He maintained it wasn't anything big and I just needed to finished the paperwork. As my mom tried to tell Ryan it was more than just the dent, Ryan stormed away and ignored her, when he came back he was red faced and angry and snapped at me that it wasn't his fault the car was parked where it was. Still, no apology and at that point we were more than 2 hours into the buying process. Earl tried to calm everyone down and assured me he would find another car - Ryan told me it "was in my ballpark now" and walked off. For a moment I considered waiting for them to find another car, but then I thought about what happened and how dishonest the team (except Earl) is and how that type of behavior is what I would have signed on to for the warranty of the vehicle. How would I know if during an oil change my car was damaged and their team tried to blame me? Koons showed me the sale and signature was worth more than the credibility of their company. I am confident without a doubt that Ryan and his team would have let me drive a brand new 2020 car, dented and scratched, off the lot and hoped I not see it until there was deniability on their part. And ONLY because my family saw the incident was I able to stop the sale and protect my investment. The entire Koons team and name should be ashamed of this shady pushy business behavior. While they may have had a good laugh at the incident at the time; selling $1 worth, let alone thousands of dollars worth of damaged goods to an unknowing customer is deceitful and no laughing matter. To add insult to the matter, as I sat in my car trying to switch my insurance back to my trade in - a group of the entire (except for receptionist) team of men stood in the window and stared at me until I left. Which for a young woman who was already shaken by the whole car buying process was intimidating and aggressive. I hope Koons is able to help their staff understand why this situation was handled in the worst possible way - and hopefully never treat another customer with the same disrespect and crooked behavior in the future. More

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Excellent domestic experience. I went to Koons Tysons Chevrolet Buick GMC looking for the advertised great prices on some great trucks. What I received was a great buying experienc I went to Koons Tysons Chevrolet Buick GMC looking for the advertised great prices on some great trucks. What I received was a great buying experience carried out by an excellent sales team. Sales representative Alexander Alecxih started it off with great customer service skills, both personable and professional. He was attentive, interested, and knowledgeable without his performance feeling contrived. That was followed up by a well-rounded veteran experience as given by his sales supervisor Ryan Thompson. Southern bred, and well adjusted to city folk, Ryan completed the experience and left me completely satisfied with my purchase. I could go on to talk about James in service, or my finance specialist who did all the paper/computer work; but, I'm trying to be brief. But just let me say...I do believe they're available for a repeat performance! More

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2014 Camaro purchase...first-class experience w/ Tyler! Worked with Tyler Harper to set up a factory order for a new 2014 Camaro. Every aspect of my contact with Tyler, from the first email to the last, was Worked with Tyler Harper to set up a factory order for a new 2014 Camaro. Every aspect of my contact with Tyler, from the first email to the last, was professional and helpful. He knew the vehicle inside and out when I arranged a visit, and we very quickly arrived at a fair market price for the vehicle. He was lightning fast in all responses to any queries I had - either by phone or email - and was also very helpful in providing numbers up front and throughout the process that were consistent and accurate throughout. I've purchased many vehicles over the past 25+ years through many different methods, to include at least half a dozen General Motors products. Without a doubt working with Tyler has been the best experience I have had in that time. I would not hesitate to recommend to family/friends that they contact him first if looking for a GM product it in the Metro DC area (indeed I already have) and he will be the first number I call when we begin the process to purchase another... [Significantly, he was willing to begin the correspondence - discussing both vehicle options and specific pricing - via email. He is very flexible and comfortable working across all lanes of electronic correspondence. This willingness to begin negotiations via email resulted in the sale, as most dealerships in the area will insist on a face-to-face meeting or direct phone call before providing a bid on a vehicle... of the handful of dealerships that provided bids on my initial factory order request, Tyler's was by far the most competitive, and it remained so as the process unfolded...] More

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