SHAWN CANSINO

Rickenbaugh INFINITI responded

We’re sorry to hear about your experience and want to make sure your concerns are addressed. Regarding the A/C, we did offer to have it inspected, but understand you chose not to move forward at that time and did not purchase a service contract that could have covered any needed repairs. On the title delay, out-of-state transactions can sometimes take longer because we must wait on processing from the state where the vehicle was originally titled. While this is outside our direct control, we are actively following up and will keep you informed of any updates. We know this has been frustrating, and while we can’t change the processing timelines, our goal is to help you get on the road as soon as possible. If there’s anything we can do in the meantime to help with your transportation needs, please let us know.

Rickenbaugh INFINITI responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Rickenbaugh INFINITI responded

Thank you so much for the kind words and for sharing your experience! I’m thrilled to hear that from your first inquiry to final delivery, everything felt seamless and personalized. Shawn’s attention to detail and genuine care are exactly what we strive for with every guest, and I’m glad he delivered an exceptional experience. We’re honored to have earned your trust and hope you enjoy every mile ahead in your new vehicle. We’re here for you anytime! Chris McNeal, General Manager Rickenbaugh INFINITI

Rickenbaugh INFINITI responded

Tyler, thank you so much for the amazing review! We’re honored you had such a positive experience with both Shawn and Shacobie — they’re truly passionate about helping guests find the right vehicle without pressure or hassle. Your “11/10” means the world to us! We’re proud to offer an elevated, no back-and-forth experience with transparent pricing, no dealer fees, and a team that genuinely cares. When you're ready to upgrade, we’ll be right here to help make it just as smooth. Thanks again for your trust and for recommending Shawn and Shacobie — we can’t wait to see you again!

Rickenbaugh INFINITI responded

Thank you for the kind words! We're so glad Shawn made the experience easy and enjoyable. We pride ourselves on offering fair pricing, no dealer fees, and an elevated one-person process with no finance office or pressure. Enjoy your Jeep, and welcome to the Rickenbaugh INFINITI family! – Chris McNeal, General Manager

Rickenbaugh INFINITI responded

Kim, thank you so much for the wonderful review! Shawn is a true pro, and we're happy to hear he made the process easy and informative. We’re proud of our entire team for delivering the kind of experience that earns your trust. With our no dealer fees, elevated one-person process—no finance office and no pressure—we’re here to make car buying simple and enjoyable. We’re honored to have earned your future business! – Chris McNeal, General Manager

Rickenbaugh INFINITI responded

Thank you for your kind words! We’re so glad to hear that Shawn made your used car purchase seamless and stress-free. His proactive communication and attention to detail are exactly what we strive for as part of our Elevated Experience. With no back and forth, no dealer fees, and a one-person buying process, we’re committed to making every purchase as smooth as possible. Congratulations on your new vehicle, and we appreciate the opportunity to serve you! -Chris McNeal, General Manager

Rickenbaugh INFINITI responded

Thank you for your review! We’re so glad to hear that Shawn made your car-buying experience effortless and efficient. At Rickenbaugh INFINITI, our one-person buying process, no dealer fees, and no back-and-forth pricing ensure a seamless experience—getting you in and out in as little as 30 minutes. Congratulations on your new car, and we appreciate the opportunity to serve you! -Chris McNeal, General Manager