SHAWN MORAGA

I visited the Brooksville dealership tonight all the way from Punta Gorda Florida.   I wanted to impress how disappointed I was with my visit tonight.   I have been shopping all around the state recently fo from Punta Gorda Florida.   I wanted to impress how disappointed I was with my visit tonight.   I have been shopping all around the state recently for a new F150. I found a vehicle that had a listed price cheaper than other comparable models in my local area so I called and made contact with Travis Wine.  I live several hours away so I asked for all variables to be cleared up before I loaded up my family, which included a 5 year old, spouse and 15 year old and drove to the dealership.  My main concern was my trade in as it was involved in a crash.  The crash was a side impact and damaged the driver side of the vehicle causing the side air bags to deploy.  The car was repaired by a certified repair shop through Progressive and the repairs have a lifetime guarantee.   I mentioned this to the salesman on the phone and told him I wanted to provide my vin number so there would be no issues.  He assured me that he worked for the largest volume dealer (Autonation) and guaranteed he would provide the best trade in value for my vehicle.  As I had a quote in writing for 24,000 dollars for my 2020 4x4 F150 with 60,000 miles I only assumed I would get at least 24,000.   I worked all day then loaded up my family after emptying out my vehicle and drove what ended up being over three hours due to traffic.  When I arrived, I test drove the vehicle and then we sat down after Travis had my trade-in evaluated which is in amazing condition and garage kept.   He then brought me out a sheet showing he valued my 2020 4x4 F150 at 12,000.  I thought it was a joke as I was just offered 24,000 in writing for the trade at Englewood Ford and the KBB estimate was over 24000.  I stood up and said thank you for your time but that was way lower than my current offer.  They asked to see the offer, so I provided it to them.  They then asked I let them work the numbers again and asked what I wanted my monthly payment to be.   After a moment they brought out a paper showing about 20,000 for my trade.  This showed me they completely tried to scam me the first time and still were not valuing my trade higher than the other dealers which was the only reason I drove 3 hours after Travis promised me he would beat any other dealers trade value.   He made me believe this was a honest company because it was an Autonation.  I just want you to know about they way your dealerships treat customers.   If the 12000 is truly all they would offer, then a simple vin check (which I asked for) would have brought this to light saving me 7 hours, dinner from a drive thru, and a tank of gas.  Please rectify this behavior as I am truly disappointed with how I was treated. Two days later I bought an almost identical truck From Englewood Ford for lower price and they gave me 26000 for the trade. 2 years later and they never tried to make this right. Just wanted you all to know to stay away. More

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