STEPHEN ROBERT MATTHEWS

Train wreck. Brutal management. Everything you hate about car dealerships all rolled into one! Rude here. Not sure if its a bad brand but I am sure its a bad Brutal management. Everything you hate about car dealerships all rolled into one! Rude here. Not sure if its a bad brand but I am sure its a bad experience. They even abuse their staff. You get talked down to on speaker phone like the wolf of wall street and email the owner and he is even worse! I assure you you are too established to be abused on a car that costs less than your watch. They are even afraid to call you when you want to give feedback. Save yourself the aggravation and keep your self respect. You get phone calls from multiple people all giving you a different price and story. It is as if the guys in the back are undercutting the salesman in the front to grab the deal. Real shady here. Fee you to death. More

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Audi Tampa does not care about you from a service perspective. Far from being helpful they have made a bad situation feel even worse. If you’ve purchased a 2022 Audi you’ll know that only one key was perspective. Far from being helpful they have made a bad situation feel even worse. If you’ve purchased a 2022 Audi you’ll know that only one key was given at purchase. Well this past week our bag which contained our id’s, credit cards, keys and more was stolen… As you can imagine there was a lot to deal with. As we’re owners of a premium vehicle the last thing we expected was the absolute lack of service and support from Audi Tampa and their team. We started trying to reach someone for help on Thursday1/19. So first we’re transferred so many times and no one seems willing or able to help us. Finally we make it into a service advisors voicemail and leave several messages and get no reply. We have NO KEY! Friday morning we have to have the car towed to the service center. We arrive there and no one comes out to greet us or help. The tow truck driver circles the lot three times wondering where to leave the car. Finally who we think is a advisor or a receptionist comes out and tells the driver to leave the car in the front drive. We repeatedly tell this person there is NO KEY! The driver does as he’s told and leaves. Our service advisor that we’ve been leaving voicemails for isn’t present and someone else helps us intake the car and tells us what to expect. He also advises us that there’s no courtesy cars available but that we can rent a car at their rate from enterprise. We declined that option and just left to go home. Then about an hour later, we received the first call that we’ve ever gotten from our service advisor and she’s calling to ask why we’ve abandoned our car in their driveway. As you can imagine, this was the biggest slap in the face after everything that we’ve gone through up to this point. During the entire call this representative was rude and combative. There was absolutely no understanding from this rep and they try to make it seem like everything was our fault. This representative also called the tow truck company and tried to get the tow truck driver fired for abandoning the car in the drive. This car wasn’t abandoned it was left exactly where the reception person told us to leave it. It’s now Saturday we have no car… we have no eta on our key because they won’t order it till the car is in their possession. We feel like we were double violated both by the person that took our bag and by Audi Tampa and the lack of care and service. Furthermore wouldn’t you say that Audi has some responsibility since they only provided one key? We can’t be the first people to have lost the only key they were given. Needless to say this may be our last Audi. This is after having owned 3 VW’s and 2 different Audi’s… We’re so stressed, tired and upset now we don’t even know where to go with this… More

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Brad and Stephen were extremely helpful finding the right car for me. The process was smooth and painless. Thank you! car for me. The process was smooth and painless. Thank you! More

by Laurie13 Verified Customer Verified Customer

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The whole process was pretty simple. I got exactly what I wanted for a very fair price. I got exactly what I wanted for a very fair price. More

by kmorgan613 Verified Customer Verified Customer

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Sale and business teams very responsive. Centralized ops made the deal carry on significantly longer than it could have been. We all (sales/business team and myself) had to work harder tha Centralized ops made the deal carry on significantly longer than it could have been. We all (sales/business team and myself) had to work harder than we should have to get the deal done. Would have been a 5 star had it been a little easier on all of us. More

by howard14 Verified Customer Verified Customer

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Audi of tampa surpassed a five star rating from beginning to completion of sale. I was thoroughly impressed on how smoothly operations are run and my purchase was stress free. to completion of sale. I was thoroughly impressed on how smoothly operations are run and my purchase was stress free. More

by VERDALLI Verified Customer Verified Customer

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Dealership was very professional from the front desk to Chad our salesman to Jason our financial salesman. Sending everyone looking for a new car to Chad at Audi Tampa! Chad our salesman to Jason our financial salesman. Sending everyone looking for a new car to Chad at Audi Tampa! More

by alexriv24 Verified Customer Verified Customer

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There seems to be a little room for minimizing the wait times for the customers times for the customers More

by aman Verified Customer Verified Customer

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Horrible service—purchased a $50k+ pre-owned vehicle only to find multiple issues and false claims made by dealership. Numerous calls to Sales Management never returned. I would NEVER RECOMMEND purchasing a to find multiple issues and false claims made by dealership. Numerous calls to Sales Management never returned. I would NEVER RECOMMEND purchasing a vehicle from this dealership. I’m thoroughly disappointed. More

by NA Verified Customer Verified Customer

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Renzo did a fantastic job working with me and I will be purchasing all my vehicles from him and from Audi Tampa from now on. purchasing all my vehicles from him and from Audi Tampa from now on. More

by CrownHondaCustomer Verified Customer Verified Customer

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